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ROBLOX Forum » Roblox » Suggestions & Ideas
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Re: Improve customer service!

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starz4ever6 is not online. starz4ever6
Joined: 07 Aug 2010
Total Posts: 1496
03 Jun 2013 12:30 PM
Isn't it annoying when you message customer service about something, and they end up replying with a short copy-and-pasted message that isn't even to do with what you sent them? I get 95% of the time. Look at this message I sent them a while back:

____________________________________
I spent an hour making a dress and it was a really nice one, but it could
content deleted for pretty much no reason. I checked the rules and it
doesn't break any, so why was it deleted? :/
The dress template has been attached.
Please reply why it's been content deleted?

_____________________________________

Reply:

_____________________________________
Hello,

Thank you for contacting us.You can review the Community Guidelines and Rules here: http://www.roblox.com/Help/Builderman.aspx?id=221897.

Keep in mind that some offenses are so serious that our moderators may take a more strict action sooner, and some offenses can result in an immediate ban. Further, if you have a history of moderation actions, this may result in your account receiving a longer suspension since you have been told before that you need to follow the rules.

Using symbols and other letters to get around the word filter is against the rules as well. The filtered words are blocked for a reason.

You are responsible for any moderation on your account even if you weren't the one logged into it at the time. Remember, sharing accounts or p@sses is also against the rules! Please keep your account info safe, and follow the rules to avoid any future problems.

Thank you,

Dom
Customer Service
ROBLOX

___________________________________________

1) This is nothing to do with what I messaged them about
2) I know the rules! :/ I did just say that I checked the rules.
3) I know about keeping my account safe!

And once I messaged them about an idea I posted in S&I which got lots of positive feedback. Their reply was:

_____________________________________

Hello,

Thank you for contacting us. The best way to have your idea heard is to post your idea on our Suggestions and Ideas forum.

Here is the link: http://www.roblox.com/Forum/ShowForum.aspx?ForumID=21

Thanks for sharing your idea with us to make ROBLOX awesome.


Thank you,

David
Customer Service Agent
ROBLOX

_______________________________________

We should have proper customer service, not copy-and-pasted messages that don't even remotely help us. All I'm asking for is a few sentences for each message, nothing much. Please post feedback! :)
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ThunderYeti is not online. ThunderYeti
Joined: 16 May 2013
Total Posts: 31
03 Jun 2013 12:34 PM
An OD'er wrote this, so I was like "TL;DR".

Everyone else feels the same.

Well that sums up this thread.


















Thread Dead
__________
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starz4ever6 is not online. starz4ever6
Joined: 07 Aug 2010
Total Posts: 1496
03 Jun 2013 12:35 PM
I'm not even an ODer, so get out. :L
You're obviously too stupid to realize that girls can wear girls clothing on a Game if they want, that doesn't automatically make them an ODer.
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cda2002 is not online. cda2002
Joined: 24 Dec 2011
Total Posts: 886
03 Jun 2013 12:35 PM
It had a name relating to Online Dating. Get out ODer. And no support
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ThunderYeti is not online. ThunderYeti
Joined: 16 May 2013
Total Posts: 31
03 Jun 2013 12:37 PM
Cinnamon hair.

The Face.


Seriously. Leave the forums. This is no place for OD'ers.
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gordonrox24 is not online. gordonrox24
Joined: 05 Jan 2008
Total Posts: 39141
03 Jun 2013 12:39 PM
Hi,

I'm sorry the responses you received didn't answer your question. I'll pass this along.

We are always striving to provide a better customer service experience.
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ThunderYeti is not online. ThunderYeti
Joined: 16 May 2013
Total Posts: 31
03 Jun 2013 12:39 PM
Owns Sk9r boy.

Claims not to be an OD'er.





Seems legit.
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starz4ever6 is not online. starz4ever6
Joined: 07 Aug 2010
Total Posts: 1496
03 Jun 2013 12:53 PM
@Thunder
No, someone traded me that so I could sell it. :/

And yay, mod posted :D
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ThunderYeti is not online. ThunderYeti
Joined: 16 May 2013
Total Posts: 31
03 Jun 2013 12:55 PM
...
Huh?
UmG


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starz4ever6 is not online. starz4ever6
Joined: 07 Aug 2010
Total Posts: 1496
03 Jun 2013 12:56 PM
And I made this account 3 years ago. :/

@Thunder
Oh, I have hair, that automatically makes me an ODer. I'm completely against ODing. If you have nothing to do than accuse people of ODing all day, maybe you should get a life. :/
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ThunderYeti is not online. ThunderYeti
Joined: 16 May 2013
Total Posts: 31
03 Jun 2013 12:58 PM
I don't understand the Get a Life insult.

If I was dead I wouldn't be able to post this?
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starz4ever6 is not online. starz4ever6
Joined: 07 Aug 2010
Total Posts: 1496
03 Jun 2013 01:07 PM
@Thunder
Try giving this a read on your way to Banland. :)

http://www.roblox.com/Forum/ShowPost.aspx?PostID=86116308
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yoyoman2 is not online. yoyoman2
Joined: 07 Mar 2009
Total Posts: 2170
03 Jun 2013 01:10 PM
ffs people, she isnt an OD'er.

Im sorry to hear your issue with customer support.

Sadly, I will be surprised if they have the man power to actually make a real service, it takes a few re massages to actually get a support director.
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starz4ever6 is not online. starz4ever6
Joined: 07 Aug 2010
Total Posts: 1496
03 Jun 2013 01:12 PM
@Yoyo
Thank you, finally someone who hears me out! :D
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tehbeast12 is not online. tehbeast12
Joined: 30 Mar 2012
Total Posts: 2079
03 Jun 2013 03:15 PM
Shut up, thunder, it's you peoplewho ARE the OD'ers. And support
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starz4ever6 is not online. starz4ever6
Joined: 07 Aug 2010
Total Posts: 1496
04 Jun 2013 10:23 AM
Bump

And lol, Thunder got banned. :P
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Datasushi is not online. Datasushi
Joined: 15 Oct 2012
Total Posts: 4742
04 Jun 2013 10:29 AM
I e-mailed them once about a problem i got, but the response wasn't copy-and-pasted and they helped me with my problem. But it seems that alot of people are getting C&P replies, so support.
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GronorTheElf is not online. GronorTheElf
Joined: 26 Feb 2011
Total Posts: 263
04 Jun 2013 10:31 AM
Support. Read this forum for the bad customer support that I always get.
http://www.roblox.com/Forum/ShowPost.aspx?PostID=99568547#100038607

It's not the first time it's happened. I made another forum post of the customer support I got when ROBLOX first put out the "No ex-BC 10 places" update (Which by the way, they said in '07 that you have a right to keep places once BC expires)

They always just give a copy and paste answer, and rarely answer the question you asked.
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frozengaia is not online. frozengaia
Joined: 09 Oct 2009
Total Posts: 19760
04 Jun 2013 10:31 AM
Welcome to the magical world of generalism... That's probably not the word but oh well.

Anyway, the second one is probably simply answered - You don't suggest ideas to roblox via electronic mail. I don't think you do, anyway, but I've been here for so long I'm almost addicted to it... heh...

And the first reply... It's a very automated responce...

But that's the thing, automated responces.
Nearly every popular company does that.
It is like talking to a brick wall, I know, but it's better than nothing and I doubt if they do have automated responces they have to deal with the massive ammount of incoming mails sent automated responces deal with quickly.

Hmm...
Human service would be nice, but it'd be difficult.
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whyaname98 is not online. whyaname98
Joined: 22 May 2011
Total Posts: 3979
04 Jun 2013 10:35 AM
Support, I have problems uploading places and models, so I e mailed them, after 2 days I got a reply to be more specific. There were a couple of questions I had to answer, so I answered them.
After another 2 days I got another mail, it said that my mail has been sent to technical issues.
3 days later...., I got another mail, it said that I had to be more precise:l. I answered all the questions in the mail (took me an hour or so) and sent the mail. another 2 days later......, they sent me a mail with some copied text that said connection problems. Didn't help at all:l

That's how useless the customer service is:3

- Join The Cat Legion today!!!-
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starz4ever6 is not online. starz4ever6
Joined: 07 Aug 2010
Total Posts: 1496
04 Jun 2013 11:03 AM
@Frozen
I already posted it in suggestions and ideas, but someone told me to email them the idea.
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frozengaia is not online. frozengaia
Joined: 09 Oct 2009
Total Posts: 19760
04 Jun 2013 11:08 AM
Then that someone was uhm... probably wrong.

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