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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: I can't upload a decal

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Contouri is not online. Contouri
Joined: 07 Oct 2011
Total Posts: 2792
29 May 2013 08:18 AM
I've made an image on paint net and when I want to upload it, it says: ERROR: We were unable to create the requested item. Please verify that you are using a valid texture template and try again.
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Contouri is not online. Contouri
Joined: 07 Oct 2011
Total Posts: 2792
29 May 2013 09:04 AM
Bump
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XxAmigosxX is not online. XxAmigosxX
Joined: 22 Oct 2012
Total Posts: 2187
29 May 2013 09:36 AM
The decal is to big.
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manlol2012 is not online. manlol2012
Joined: 04 Jan 2012
Total Posts: 1966
29 May 2013 10:21 AM
Use something like snipping tool to get a snap of it. maybe its because your using something Roblox doesnt accept. Example: (I dont have one...)
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Contouri is not online. Contouri
Joined: 07 Oct 2011
Total Posts: 2792
29 May 2013 10:51 AM
How can I give the decal a good size that ROBLOX will allow?
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carl164 is not online. carl164
Joined: 04 Apr 2012
Total Posts: 35052
29 May 2013 11:31 AM
are you using a 2 layered image?
because the upload does not support .pdn images

c
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Contouri is not online. Contouri
Joined: 07 Oct 2011
Total Posts: 2792
29 May 2013 12:03 PM
Yeah it is pdn.
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carl164 is not online. carl164
Joined: 04 Apr 2012
Total Posts: 35052
29 May 2013 12:04 PM
flatten the image and save it as a .png

c
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XxAmigosxX is not online. XxAmigosxX
Joined: 22 Oct 2012
Total Posts: 2187
30 May 2013 10:16 AM
It's probably to big.
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machokickface is not online. machokickface
Joined: 12 Aug 2010
Total Posts: 1774
30 May 2013 11:18 AM
Your decal image size is too big.
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ColorfulBrendon is not online. ColorfulBrendon
Joined: 28 Jul 2010
Total Posts: 23556
30 May 2013 11:54 AM
I can never upload a paint.net file. It probably isn't too big. Go to (if you use windows seven) Start Menu > All Programs > Accessories > Snipping Tool
Then with the snipping tool you can highlight it and save it as a png. That's really easy to do.
Then try to upload it again
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ColorfulBrendon is not online. ColorfulBrendon
Joined: 28 Jul 2010
Total Posts: 23556
30 May 2013 11:56 AM
.pdn files aren't accepted. The accepted ones are .png, .jpg, and .gif.

If it still doesn't work after you take a screenshot to snap a flattened form of your image, then it is likely too big. So, open it in Microsoft Paint, resize it down a little, and then upload it
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Contouri is not online. Contouri
Joined: 07 Oct 2011
Total Posts: 2792
30 May 2013 12:40 PM
It's fixed now.
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XxAmigosxX is not online. XxAmigosxX
Joined: 22 Oct 2012
Total Posts: 2187
30 May 2013 05:49 PM
Good.
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LucarioTheAssassian is not online. LucarioTheAssassian
Joined: 14 Apr 2013
Total Posts: 7501
30 May 2013 06:40 PM
[ Content Deleted ]
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bigfoot6776 is not online. bigfoot6776
Joined: 05 Jun 2011
Total Posts: 3491
30 May 2013 08:41 PM
What file were you uploading it with..?
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imcool73 is not online. imcool73
Joined: 16 Jul 2012
Total Posts: 323
30 May 2013 08:48 PM
It's maybe because the size of the image, your trying to upload it to big.
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