generic image
Processing...
  • Games
  • Catalog
  • Develop
  • Robux
  • Search in Players
  • Search in Games
  • Search in Catalog
  • Search in Groups
  • Search in Library
  • Log In
  • Sign Up
  • Games
  • Catalog
  • Develop
  • Robux
   
ROBLOX Forum » Roblox » All Things ROBLOX
Home Search
 

Re: Info@ROBLOX.com Isn't A Bot,

Previous Thread :: Next Thread 
USMCkabar is not online. USMCkabar
Joined: 21 Oct 2007
Total Posts: 20648
29 Apr 2013 11:23 AM
They are real human beings reading your emails, and templates are used to speed to process up, hence why you may receive a similar reply after emailing them on different occasions. Many people believe it's a bot, but it isn't.
Report Abuse
janthran is not online. janthran
Joined: 15 May 2009
Total Posts: 17429
29 Apr 2013 11:24 AM
I am curious though, the names attached to the emails.. Are those their actual names or are they just randomized? I didn't know so many people worked for ROBLOX.
Report Abuse
jaminlloyd is not online. jaminlloyd
Joined: 11 Aug 2009
Total Posts: 1636
29 Apr 2013 11:25 AM
Still, this is no help. It's not costumer service is you keep sending the same thing over and over even after the costumer has asked for real assistance. Even apple has people actually listening and i'm sure they get much more traffic. The least they could do is actually answer what im asking.

~ I win again, floodcheck. ~
Report Abuse
USMCkabar is not online. USMCkabar
Joined: 21 Oct 2007
Total Posts: 20648
29 Apr 2013 11:26 AM
@janthran,
There are a number of different customer support staff, all on different shifts.
There was a blog post about it somewhere.
Report Abuse
USMCkabar is not online. USMCkabar
Joined: 21 Oct 2007
Total Posts: 20648
29 Apr 2013 11:27 AM
@jaminlloyd,
There are a number of alternative ways of getting help, if your question isn't answered.

http://www.roblox.com/Help/Builderman.aspx

http://www.roblox.com/Forum/ShowForum.aspx?ForumID=14
Report Abuse
jaminlloyd is not online. jaminlloyd
Joined: 11 Aug 2009
Total Posts: 1636
29 Apr 2013 11:27 AM
I guess they're more of people made to act like bots and send the same automated message. Guess it's how they're trained.

~ I win again, floodcheck. ~
Report Abuse
CorgiParade is not online. CorgiParade
Joined: 08 Jun 2012
Total Posts: 4945
29 Apr 2013 11:27 AM
They're actual employees names. We have several people working in Customer Service who answer messages sent to info@ROBLOX
Report Abuse
jaminlloyd is not online. jaminlloyd
Joined: 11 Aug 2009
Total Posts: 1636
29 Apr 2013 11:28 AM
I'm not saying you're not answering, i'm saying you're not really listening.

~ I win again, floodcheck. ~
Report Abuse
USMCkabar is not online. USMCkabar
Joined: 21 Oct 2007
Total Posts: 20648
29 Apr 2013 11:29 AM
@jaminlloyd,
I don't think much training goes into answering questions.
The templates are used simply to speed to process up, as ROBLOX receive over 5000 emails a week.
Report Abuse
janthran is not online. janthran
Joined: 15 May 2009
Total Posts: 17429
29 Apr 2013 11:30 AM
@Corgi:
Well Bob is the best CS guy ok
Report Abuse
jaminlloyd is not online. jaminlloyd
Joined: 11 Aug 2009
Total Posts: 1636
29 Apr 2013 11:31 AM
714 emails a day does not seem that tough for a company this big and with people working within normal work hours. A little personalization would make the costumer feel like they actually care. Thats all costumers want, a good product and to feel like they're important.

~ I win again, floodcheck. ~
Report Abuse
fireblast7000 is not online. fireblast7000
Joined: 24 May 2009
Total Posts: 3878
29 Apr 2013 11:31 AM
There are certain words that give you an automatic reply, for example. If someone stole your place you couldn't say "Someone exploited and stole my place" rather "Please help me with the plagourism of my collection of bricks." It's all about the wording.
Report Abuse
SargentGHDaniel is not online. SargentGHDaniel
Joined: 24 Feb 2011
Total Posts: 1039
29 Apr 2013 11:32 AM
I actually have to say that info@roblox.com isn't much help- I only ever get advice and a link that I have already read. Usually I use the forums for help now.
Report Abuse
thedestroyer115 is not online. thedestroyer115
Joined: 19 Dec 2010
Total Posts: 11546
29 Apr 2013 11:32 AM
I have to reply to their template to get an actual answer 90% of the time.
Report Abuse
helicopterbradley is not online. helicopterbradley
Joined: 29 Dec 2011
Total Posts: 2606
29 Apr 2013 11:32 AM
I remember rwhen we had to send an email to Builderman's email. A bot would just reply telling us to read the terms of service and not helpful at all.,
Report Abuse
jaminlloyd is not online. jaminlloyd
Joined: 11 Aug 2009
Total Posts: 1636
29 Apr 2013 11:32 AM
@Sarge
@Thedes

Same.

~ I win again, floodcheck. ~
Report Abuse
USMCkabar is not online. USMCkabar
Joined: 21 Oct 2007
Total Posts: 20648
29 Apr 2013 11:34 AM
If you are finding info@roblox.com unhelpful, you could always try these links:

http://www.roblox.com/Help/Builderman.aspx

http://www.roblox.com/Forum/ShowForum.aspx?ForumID=14
Report Abuse
jaminlloyd is not online. jaminlloyd
Joined: 11 Aug 2009
Total Posts: 1636
29 Apr 2013 11:35 AM
Usmckabar we get those links all the time and it's never any help. We need real people who work there to answer us not users. The reason we email them in the first place is because none of those things ever really help. It's not that we're not looking it's that they don't really care.

~ I win again, floodcheck. ~
Report Abuse
thedestroyer115 is not online. thedestroyer115
Joined: 19 Dec 2010
Total Posts: 11546
29 Apr 2013 11:37 AM
@USMC
Stop failing. If you actually knew something about the customer service, you'd know that those are the links that the customer serice crew sends to us everytime we have an issue.
Report Abuse
thedestroyer115 is not online. thedestroyer115
Joined: 19 Dec 2010
Total Posts: 11546
29 Apr 2013 11:38 AM
service*
Report Abuse
USMCkabar is not online. USMCkabar
Joined: 21 Oct 2007
Total Posts: 20648
29 Apr 2013 11:38 AM
@thedestroyer115,
>"If you actually knew something about the customer service"

*read the blog post about it*
Report Abuse
KillerDude821 is not online. KillerDude821
Joined: 25 Jul 2011
Total Posts: 5340
29 Apr 2013 11:38 AM
Well yeah, duh.

"Yesterday I knew nothing, today I know that."
Report Abuse
thedestroyer115 is not online. thedestroyer115
Joined: 19 Dec 2010
Total Posts: 11546
29 Apr 2013 11:39 AM
@USMC
Apparently you are also one that believes every single commercial on television.
Report Abuse
USMCkabar is not online. USMCkabar
Joined: 21 Oct 2007
Total Posts: 20648
29 Apr 2013 11:41 AM
@thedestroyer115,
Television commercials have laws.
Those laws state that false advertising is not tolerated, so, yes, I do.
Report Abuse
thedestroyer115 is not online. thedestroyer115
Joined: 19 Dec 2010
Total Posts: 11546
29 Apr 2013 11:45 AM
And do you believe that those companies abide those laws? Every single commercial you see will say they have the best product. Do those laws make those statements true?
Report Abuse
Previous Thread :: Next Thread 
Page 1 of 1
 
 
ROBLOX Forum » Roblox » All Things ROBLOX
   
 
   
  • About Us
  • Jobs
  • Blog
  • Parents
  • Help
  • Terms
  • Privacy

©2017 Roblox Corporation. Roblox, the Roblox logo, Robux, Bloxy, and Powering Imagination are among our registered and unregistered trademarks in the U.S. and other countries.



Progress
Starting Roblox...
Connecting to Players...
R R

Roblox is now loading. Get ready to play!

R R

You're moments away from getting into the game!

Click here for help

Check Remember my choice and click Launch Application in the dialog box above to join games faster in the future!

Gameplay sponsored by:
Loading 0% - Starting game...
Get more with Builders Club! Join Builders Club
Choose Your Avatar
I have an account
generic image