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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Moderator's read please.

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robotman984 is not online. robotman984
Joined: 19 May 2010
Total Posts: 73
13 Apr 2013 11:03 AM
So I logged onto my account the other day, I had monthly TBC, automatically recurring, but when I logged on it was gone, it said it had expired, so I asked everyone in the family if they had cancelled it, my brother (cardholder) didn't, my mom or my did didn't. Why did it cancel and didn't renew? Help!
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
13 Apr 2013 11:07 AM
Either you were at the end of an un-reccurring month, your parents paid on a debit card and there was no money left, or they actually did cancel it.
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robotman984 is not online. robotman984
Joined: 19 May 2010
Total Posts: 73
13 Apr 2013 11:09 AM
It was upgraded for 1 month, after 1 month is un-recurring? Because no way the card was overdrawn...
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
13 Apr 2013 11:11 AM
All I know is that the whole process is automated and I've never heard of Roblox "accidentally" cancelling someone's BC at the end of the month UNLESS they found the debit card was empty or it was suddenly cancelled.
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
13 Apr 2013 11:12 AM
Either way, you can send an email to info@roblox.com and describe your problem in detail. I know from personal experience that they are VERY quick with billing problems and usually respond in about 12 hours. (However this is POSSIBLY during business days only so you MAY not get a response till Monday.)
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robotman984 is not online. robotman984
Joined: 19 May 2010
Total Posts: 73
13 Apr 2013 11:14 AM
Thanks for your help, I've never honestly liked info@roblox mostly because half of its an automated response fit to keywords in the e-mail, but i'll give it another go, now that ROBLOX has taken away their hotline
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
13 Apr 2013 11:15 AM
I don't know why people get automated responses. I've NEVER got an automated reply back from them, and I've sent a lot of emails to them. Make sure it's as detailed as possible.
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robotman984 is not online. robotman984
Joined: 19 May 2010
Total Posts: 73
13 Apr 2013 11:18 AM
Hey thanks for your help, I actually found out that the card had to be cancelled so we could get a whole new card to use with whatever, that's why it stopped... :/
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
13 Apr 2013 11:19 AM
Ah, there ya go. You found your problem and you didn't even have to send an email!
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Forgetfulboobah is not online. Forgetfulboobah
Joined: 16 Feb 2011
Total Posts: 2539
13 Apr 2013 11:21 AM
Aha! This happened to me with my builders club once. I think it is just a glitch or something. I have mine for a month, and then it just stopped when it said it was automatically renewing or something like that.
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THEKILLER7777 is not online. THEKILLER7777
Joined: 09 Aug 2010
Total Posts: 477
13 Apr 2013 11:22 AM
I use Sainsburys Game Cards :P
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
13 Apr 2013 11:23 AM
Forgetful, please read through everything. It was not a glitch, she actually had it cancelled on her own side.
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