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Re: Need help debugging 'Empty Place'

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Ravenger7 is not online. Ravenger7
Joined: 11 Sep 2012
Total Posts: 809
10 Mar 2013 01:58 PM
I hear a lot of you are having problems when loading a place and it's empty. I'm having trouble reproducing the problem. Any help would be appreciated.

1) Opening using Build from website? Edit from website?
2) Opening using Build from within Studio? Edit from within Studio?
3) Any error message in the Output Window?
4) One particular place or all places are empty?
5) Does it happen every time you open that place or just sometimes?
6) When you open the place does it launch a second Studio?
7) Did you log in or out from either inside Studio or from the website before loading the place?
8) Does it ever happen when loading a local file?
9) The place is just empty with the sky background, right? No problems with your graphics card rendering the place?
10) Do you have your security settings set to high in Internet Explorer?
11) mac or windows? version of windows?

Thanks,
Ravenger7
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StickMasterVaders is not online. StickMasterVaders
Joined: 28 Dec 2010
Total Posts: 166
10 Mar 2013 09:20 PM
I have read and tried all of these but it was no help to my problem.
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StickMasterVaders is not online. StickMasterVaders
Joined: 28 Dec 2010
Total Posts: 166
10 Mar 2013 09:38 PM
I have tried switching from Wndos to mac still cant open Roblox Studios...
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StickMasterVaders is not online. StickMasterVaders
Joined: 28 Dec 2010
Total Posts: 166
10 Mar 2013 09:38 PM
Windows 7*
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Ravenger7 is not online. Ravenger7
Joined: 11 Sep 2012
Total Posts: 809
11 Mar 2013 11:01 AM
Any more information would be appreciated.
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StickMasterVaders is not online. StickMasterVaders
Joined: 28 Dec 2010
Total Posts: 166
11 Mar 2013 11:43 AM
When i open Roblox Studios my Studios page goes blank and if i try to click anywhere it automatically exits me out of the blank page.
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Ravenger7 is not online. Ravenger7
Joined: 11 Sep 2012
Total Posts: 809
12 Mar 2013 10:43 AM
Bump because I forgot to pin this and it won't let me change it now.
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racinglover is not online. racinglover
Joined: 13 Feb 2010
Total Posts: 690
12 Mar 2013 02:32 PM
When I open Studio and press "Edit" it shows that graphics card message some features not available well i know but it doesn't matter since it worked for me with the exact same graphics card(No updates) then i press ok or x on that message then some white screen pops up saying if i want to save my place, if i choose "cancel" it closes the window and nothing happens". also, why does it want me to already leave the place I haven't done anything Help is REALLY urgent this has been going on ever since the new studio came out also I am having problems opening up Roblox 1.0 from WinRAR.
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Ravenger7 is not online. Ravenger7
Joined: 11 Sep 2012
Total Posts: 809
12 Mar 2013 06:44 PM
Oh, this is interesting, you're getting a graphics error. Can you go to C:\Users\your_windows_user_name\AppData\Local\Roblox\logs and look for a log for G3D? PM me with that log when you get the graphics error. Send the lastest one, please.
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Ravenger7 is not online. Ravenger7
Joined: 11 Sep 2012
Total Posts: 809
17 Mar 2013 01:09 PM


Anyone with more info?
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Prehistoricman is not online. Prehistoricman
Joined: 20 Sep 2008
Total Posts: 12490
17 Mar 2013 01:56 PM
Yes, I have a bit.
You can reproduce this by trying to open a place from www1.roblox.com or any of the other ones that are not www.roblox.com.

When this happens I get this in the output:

18:54:20.653 - Script signature verification failed --
18:54:20.663 - C:/Users/Administrator/AppData/Local/Roblox/Versions/version-19cc5fa:3: attempt to index local 'c' (a nil value)
18:54:20.664 - Script "C:/Users/Administrator/AppData/Local/Roblox/Versions/version-19cc5fa", Line 3
18:54:20.664 - stack end

That repeats about 10 times except the first line.
Would you like me to answer all the questions in the first post?
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Ravenger7 is not online. Ravenger7
Joined: 11 Sep 2012
Total Posts: 809
17 Mar 2013 05:35 PM
Is this what people are doing? Why are you loading from www1.roblox.com?
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Prehistoricman is not online. Prehistoricman
Joined: 20 Sep 2008
Total Posts: 12490
17 Mar 2013 06:11 PM
I highly doubt this is the common error, but it is AN error.

I was using different accounts across www1-3. On www, I have this account, on www1 and 2 I have an account for making a project on and www3 is an alt for playing games I don't want stuck on my history thing. I tried loading a project game through www2 and www1 and they failed, then switched to default and it worked.
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Jtmt88 is not online. Jtmt88
Joined: 07 Jun 2008
Total Posts: 4346
17 Mar 2013 07:34 PM
"Empty place" may be a result of a corrupt GZip library. If the GZip library is corrupt it will fail to load the place and instead yield an empty world.
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cupcakecutie419 is not online. cupcakecutie419
Joined: 15 Mar 2012
Total Posts: 2042
18 Mar 2013 03:47 PM
[ Content Deleted ]
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StickMasterVaders is not online. StickMasterVaders
Joined: 28 Dec 2010
Total Posts: 166
18 Mar 2013 05:15 PM
Moderators can doing nothing about errors on gametest...
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Conetree is not online. Conetree
Joined: 09 Jul 2009
Total Posts: 434
18 Mar 2013 07:33 PM
1) Yes, it is empty when I open Edit or Build from website.
2) It still does not open properly.
3) A lot of errors come up.
4) All my places are empty.
5) It happens almost every time everytime, there have been a few times when it has worked but it only lasts a few hours.
6) Sometimes.
7) I tried re logging many times but it hasn't worked.
8) No.
9) Indeed.
10) No.
11) I'm on Windows 7.
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Conetree is not online. Conetree
Joined: 09 Jul 2009
Total Posts: 434
18 Mar 2013 07:35 PM
everytime* I accidently put 2 everytimes. qq
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Conetree is not online. Conetree
Joined: 09 Jul 2009
Total Posts: 434
20 Mar 2013 02:44 PM
It's still happening...
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digpoe is not online. digpoe
Joined: 02 Nov 2008
Total Posts: 9092
20 Mar 2013 02:48 PM
This sometimes happens to me after navigating to a page that DOESN'T have the places on it. For instance, if I didn't open up a place before navigating here, every time I would attempt to open a place would result in the empty place. Closing and reopening studio seems to fix the problem, but it's still quite annoying. And I'll tell you this: It's something to do with a variable named 'c' being nil, I bet.


19:49:58.192 - C:/Users/HIDDEN/AppData/Local/Roblox/Versions/version-c42e:3: attempt to index local 'c' (a nil value)
19:49:58.192 - Script "C:/Users/HIDDEN/AppData/Local/Roblox/Versions/version-c42e", Line 3
19:49:58.193 - stack end
19:49:58.195 - C:/Users/HIDDEN/AppData/Local/Roblox/Versions/version-c42e:5: attempt to index local 'c' (a nil value)
19:49:58.196 - Script "C:/Users/HIDDEN/AppData/Local/Roblox/Versions/version-c42e", Line 5
19:49:58.196 - stack end
19:49:58.202 - C:/Users/HIDDEN/AppData/Local/Roblox/Versions/version-c42e:5: attempt to index local 'c' (a nil value)
19:49:58.202 - Script "C:/Users/HIDDEN/AppData/Local/Roblox/Versions/version-c42e", Line 5
19:49:58.203 - stack end

There's some of the output, I get.
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Conetree is not online. Conetree
Joined: 09 Jul 2009
Total Posts: 434
20 Mar 2013 07:41 PM
It's been 4 weeks since I last been able to build.
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Conetree is not online. Conetree
Joined: 09 Jul 2009
Total Posts: 434
20 Mar 2013 07:49 PM
Well this is just pathetic.
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Startamer is not online. Startamer
Joined: 29 May 2008
Total Posts: 668
22 Mar 2013 01:25 PM
Because of a series of unfortunate events recently, I was forced to uninstall roblox and reinstall it. When I reinstalled it, roblox studio didn't get installed with it. I tried reinstalling it again, but still no studio. I can't go into build mode in any of my places, it just sits there and loads (I left it for an hour came back to it and it was still loading). It doesn't open a browser, it just sits there with the first GUI (the one with the random words). Anyone got an idea?
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wetrel is not online. wetrel
Joined: 19 Jun 2009
Total Posts: 919
22 Mar 2013 04:29 PM
1) No.
2) Edit from Studio.
3) 16:39:31.443 - httpGet http://www.roblox.com/game/GetCurrentUser.ashx failed. Trying again. Error: Conflict. Elapsed time: 0.269178
16:39:31.545 - Conflict
4) All.
5) Every time.
6) A second Studio IS launched.
7) I have tried logging out then in again.
8) No. Loading files saved on my PC are fine.
9) All I see is sky.
10) I'm not sure how to check on Google Chrome.
11) Windows 8
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omgwario123 is not online. omgwario123
Joined: 23 Aug 2010
Total Posts: 28
22 Mar 2013 06:31 PM
1) No but tried, still empty.
1) Edit from Studio
3) No
4) All.
5) Every time.
6) On the main studio as a second tab.
7) Tried logging out and back in, still clear.
8) No.
9) Yup, just sky.
10) No, just regular Google Chrome.
11) Windows 8.
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