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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Should I call customer sevice?

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lemonadebabby is not online. lemonadebabby
Joined: 30 May 2011
Total Posts: 1234
25 Feb 2013 11:51 AM
I sent an email to info@roblox.com and got a reply, asking if I could get my account back.

The problem was I was hacked and my JJ5x5 top hat was stolen, but I got my account back.

I spent REAL money to get the JJ5x5 and I got NO help in the email.

Should I call Customer Service?
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Audits is not online. Audits
Joined: 11 Sep 2012
Total Posts: 4623
25 Feb 2013 11:59 AM
No, They honestly wont be able to do anything.

The only thing they can do about that situation is to refund you part of what you spent on the JJ.

Lets say you spent 5k.

CS Would refund you about 2k.

Source Of Information: Same thing happened to me with my BSBH.
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lemonadebabby is not online. lemonadebabby
Joined: 30 May 2011
Total Posts: 1234
25 Feb 2013 06:27 PM
Well, I want my $60 hard earned dollars back.

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sergentkyle is not online. sergentkyle
Joined: 23 Apr 2010
Total Posts: 4216
25 Feb 2013 06:29 PM
Like the other user said, they cannot do anything to get your item back.




Sorry.
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lemonadebabby is not online. lemonadebabby
Joined: 30 May 2011
Total Posts: 1234
25 Feb 2013 06:33 PM
Cool, they can refund my 60 dollars.
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sergentkyle is not online. sergentkyle
Joined: 23 Apr 2010
Total Posts: 4216
25 Feb 2013 06:34 PM
They won't refund your 60 dollars.



Trust me.
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lemonadebabby is not online. lemonadebabby
Joined: 30 May 2011
Total Posts: 1234
26 Feb 2013 11:35 AM
Then I will sue.

Trust me.

It's the law.

If hacked and nothing is done about it.
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dwiessner3221 is not online. dwiessner3221
Joined: 17 Apr 2009
Total Posts: 18461
26 Feb 2013 01:58 PM
It is your fault for not making a secure passcode.

~The Money Maker~
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