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Re: ROBLOX Mobile BC Bug

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bread7865 is not online. bread7865
Joined: 02 Jun 2009
Total Posts: 4107
23 Feb 2013 09:19 AM
Hey guys, I bought 3 months of Builders Club for £10.99, I purchased it, and it said its successful but then a second later, it says purchase failed.

I also didn't get a receipt for some reason...

Please give me a refund, because it took £10.99 off my account, so I am left with £4.33.

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bread7865 is not online. bread7865
Joined: 02 Jun 2009
Total Posts: 4107
23 Feb 2013 09:23 AM
Can an admin or somebody respond to me?
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bread7865 is not online. bread7865
Joined: 02 Jun 2009
Total Posts: 4107
23 Feb 2013 09:57 AM
I saw my purchase history via iTunes PC, it says


ROBLOX Mobile, 3 month Builders Club ROBLOX Mobile In app Purchase 1@10.99
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Jerred26 is not online. Jerred26
Joined: 03 Mar 2012
Total Posts: 64
23 Feb 2013 10:54 AM
This has been a bug since a few days ago.
I have bought Robux on there and it said the same error. Everybody is getting this error when they buy something. Contact info@roblox.com by email and tell them have you have said here.
You will get your money back. So when ever they fix it, you will be able to get it.
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bread7865 is not online. bread7865
Joined: 02 Jun 2009
Total Posts: 4107
23 Feb 2013 01:32 PM
I contacted them, I have to wait 48 hours.
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Jerred26 is not online. Jerred26
Joined: 03 Mar 2012
Total Posts: 64
23 Feb 2013 01:35 PM
You are most likely not going to get it. Go ahead and wait 48 hours and if you don't get it, you will get a full refund. Buying things on the app are bugged so an error pops up.
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bread7865 is not online. bread7865
Joined: 02 Jun 2009
Total Posts: 4107
23 Feb 2013 02:13 PM
I hope they fix it soon, thats the main reason I got iTunes credits + my birthday is on 3rd March, so I hope its fixed.
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bread7865 is not online. bread7865
Joined: 02 Jun 2009
Total Posts: 4107
24 Feb 2013 03:01 AM
I am happy with the Customer Service team, they are doing their best to fix this issue. They are going to help me out soon :D.
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