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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Read This If Your Roblox App Purchase Failed

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OrangeUOrange is not online. OrangeUOrange
Joined: 14 Feb 2013
Total Posts: 1112
23 Feb 2013 10:04 PM
I brought something else but its not showing.
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OrangeUOrange is not online. OrangeUOrange
Joined: 14 Feb 2013
Total Posts: 1112
23 Feb 2013 10:04 PM
I brought something else and its not working....
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OrangeUOrange is not online. OrangeUOrange
Joined: 14 Feb 2013
Total Posts: 1112
23 Feb 2013 10:05 PM
Oh I didnt see next page and thought it didnt post XD
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drewt3333 is not online. drewt3333
Joined: 03 Mar 2012
Total Posts: 7
23 Feb 2013 10:07 PM
I did this on my moms phone i bought bc it says Please wait blagh balgh balgh.. And i still dont got my bc :/
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OrangeUOrange is not online. OrangeUOrange
Joined: 14 Feb 2013
Total Posts: 1112
23 Feb 2013 10:08 PM
Then wait?
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
23 Feb 2013 10:10 PM
Yeah, you gotta wait.
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
23 Feb 2013 10:10 PM
Drewt, follow the instructions on my first post to see how to get your problem resolved.
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OrangeUOrange is not online. OrangeUOrange
Joined: 14 Feb 2013
Total Posts: 1112
23 Feb 2013 10:11 PM
toxm one purchase wont show up.
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OrangeUOrange is not online. OrangeUOrange
Joined: 14 Feb 2013
Total Posts: 1112
23 Feb 2013 10:13 PM
If I purchased something on this charactert for example. Can I somehow say itw as for my alt. I want it on my alt now.
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
23 Feb 2013 10:14 PM
Just explain as much as you can to them. They're actually really helpful at this sort of stuff, and as long as you give them all you know, they'll help as much as possible.
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
23 Feb 2013 10:15 PM
So yes. If you explain that you want something on your alt account, they'll do it for you.
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Tccool is not online. Tccool
Joined: 27 Nov 2011
Total Posts: 13867
23 Feb 2013 10:16 PM
I sent it, and it said "It has been seen 48 hours blah blah..." then I got a message later saying this:

"Hello,

We have forwarded your message for further review by a supervisor. You will receive a response with in 1-3 business days after your issue has been reviewed. Thank you for your patience.

Sincerely,

Dom
Customer Service Agent
ROBLOX"

1-3 business days? WOW. From 48 hours to 1-3 business days.
This is such a hassle just to get 1,000 robux.
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
23 Feb 2013 10:18 PM
It's a weekend. And honestly, it's not that much of a hassle, since they're going to be fixing it up eventually.
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OrangeUOrange is not online. OrangeUOrange
Joined: 14 Feb 2013
Total Posts: 1112
23 Feb 2013 10:20 PM
What keys to I hit for screen shot O.o what you said made no sense to me.
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
23 Feb 2013 10:21 PM
On most computers, there is a key on the keyboard with the text PRTSCR or PrintScreen. Hit that, along with the CTRL (Control) key at the same time. Then go to paint and click the paste button on the program.
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OrangeUOrange is not online. OrangeUOrange
Joined: 14 Feb 2013
Total Posts: 1112
23 Feb 2013 10:25 PM
Ummm I found Print Screen with a line under it then under line SysRq I tried that but nothing happened when i did that button.
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
23 Feb 2013 10:26 PM
You're right, you won't see anything happen. Press the ctrl key and the print screen key at the same time. Once you have done that, open paint and then hit the paste button.
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OrangeUOrange is not online. OrangeUOrange
Joined: 14 Feb 2013
Total Posts: 1112
24 Feb 2013 12:14 AM
This helped so much THX!
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Jackenack is not online. Jackenack
Joined: 02 Oct 2010
Total Posts: 840
24 Feb 2013 11:33 AM
I got a nice customer service lady named Gina. c:
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drewt3333 is not online. drewt3333
Joined: 03 Mar 2012
Total Posts: 7
24 Feb 2013 02:17 PM
Who do I email?
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Tccool is not online. Tccool
Joined: 27 Nov 2011
Total Posts: 13867
24 Feb 2013 02:19 PM
info@roblox.com
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
24 Feb 2013 07:36 PM
Has anyone gotten their purchases resolved?
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Imperiosus is not online. Imperiosus
Joined: 05 Oct 2012
Total Posts: 1057
24 Feb 2013 07:58 PM
Emailed them Saturday, got a response today saying something about its getting resolved and such. I havent gotten my purchase/refund.
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88Toxm88 is not online. 88Toxm88
Joined: 15 Dec 2010
Total Posts: 2790
24 Feb 2013 09:59 PM
It's a weekend. I dont think many people are working.
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drewt3333 is not online. drewt3333
Joined: 03 Mar 2012
Total Posts: 7
25 Feb 2013 11:38 AM
I emailed them got auto reply it's been over 25 hours soo I'm waiting still .-.
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