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ROBLOX Forum » Game Creation and Development » ROBLOX Mobile
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!!!Do Not Buy Anything On The Roblox App!!!

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Jerred26 is not online. Jerred26
Joined: 03 Mar 2012
Total Posts: 64
20 Feb 2013 12:27 AM
-- Roblox Mobile App Servers Are Messed Up Since 2/19/13 --
-Complaints-

-"boliviajosh - Just bought 10$ worth of tonic on mobile, but no r$...."
http://www.roblox.com/Forum/ShowPost.aspx?PostID=89783371

- "88Toxm88 - Purchase BC Error"
http://www.roblox.com/Forum/ShowPost.aspx?PostID=89763876

I have also had issues buying Robux. I bought 3 sets of 90 Robux and I got an error message after buying them, it took my money and didn't give me any Robux. So I wasted 3$ for nothing.

Also people are reporting that they are not able to update the app.

*DO NOT BUY ANYTHING ON ROBLOX MOBILE APP UNTIL IT'S CLEARED UP AND FIXED*
- Spread the Word!!!
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2FreeStorage is not online. 2FreeStorage
Joined: 12 Feb 2013
Total Posts: 5280
20 Feb 2013 06:46 PM
It worked once for me, but now it doesn't!
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dominator327 is not online. dominator327
Joined: 09 Sep 2008
Total Posts: 1637
20 Feb 2013 07:24 PM
lol

all I see is lmaders getting BC on the go
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DavidMangoli is not online. DavidMangoli
Joined: 30 Mar 2013
Total Posts: 274
20 Feb 2013 08:02 PM
Yeah, they gotta fix it, $1.99 was wasted here.
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Jerred26 is not online. Jerred26
Joined: 03 Mar 2012
Total Posts: 64
20 Feb 2013 08:04 PM
For me I got BC before the day it got messed up, I should have 200+ robux but instead I wasted my money on air :)
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TobotRobot is not online. TobotRobot
Forum Moderator
Joined: 11 Sep 2011
Total Posts: 615
20 Feb 2013 09:19 PM
Thanks for the info. I will look into it. In the meantime, you should be able to contact info@Roblox.com to get what you paid for.
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2FreeStorage is not online. 2FreeStorage
Joined: 12 Feb 2013
Total Posts: 5280
20 Feb 2013 10:42 PM
@Tobot

What do I tell them?

But like what if they dont believe me or something? Because I find info@roblox.com is really hard to talk to them.

Because I bought 1 month 5.99 Builders club with Itunes credit and it worked fine.


Next day I buy the 15.99 one for 3 months and it said i think and then it said successful and then it kept popping up these "ROBLOX purchase failed" message dialog boxes so i tap ok, and theres like 6 boxes that keep re appearing until i tap ok for all of them.

I check my account and its been like a week and no BC has been added, but my Itunes store credit is gone and it does say I purchased a in app purchase on my buying history.
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TobotRobot is not online. TobotRobot
Forum Moderator
Joined: 11 Sep 2011
Total Posts: 615
21 Feb 2013 11:21 AM
Send what you posted here with your iTunes email receipt(s) and your username to info@roblox.com. They will make sure you get what you paid for.

Sorry for the hassle. This issue is my top priority.
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killercatch11 is not online. killercatch11
Joined: 07 Jun 2011
Total Posts: 60
21 Feb 2013 02:51 PM
I Bought Some BC And It Said Payment Complete And Then It Said Payment Error... I Hope It Hasnt Charged Me Extra...
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Jerred26 is not online. Jerred26
Joined: 03 Mar 2012
Total Posts: 64
21 Feb 2013 03:07 PM
If it said that, email info@roblox.com and tell them that the error popped up. You will get your money back.
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2FreeStorage is not online. 2FreeStorage
Joined: 12 Feb 2013
Total Posts: 5280
21 Feb 2013 05:49 PM
Really jerred?

Thanks ill tell them this weekend when i have time.
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Jerred26 is not online. Jerred26
Joined: 03 Mar 2012
Total Posts: 64
21 Feb 2013 05:56 PM
No problem. I don't know how there servers got messed up but you can find a lot of topics about this.
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bread7865 is not online. bread7865
Joined: 02 Jun 2009
Total Posts: 4107
23 Feb 2013 09:48 AM
I messaged them, waiting for a reply.

Never buying with iTunes again.
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Jerred26 is not online. Jerred26
Joined: 03 Mar 2012
Total Posts: 64
23 Feb 2013 10:51 AM
You will get your money back. It is just a temp. bug and they will fix it soon.
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2FreeStorage is not online. 2FreeStorage
Joined: 12 Feb 2013
Total Posts: 5280
24 Feb 2013 09:11 PM
Still havent gotten my Money or BC returned...
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2FreeStorage is not online. 2FreeStorage
Joined: 12 Feb 2013
Total Posts: 5280
25 Feb 2013 03:27 PM
Wow they're not even replying to my messages anymore.


I now know what people mean when ROBLOX customer service is the most horrible thing./
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Jerred26 is not online. Jerred26
Joined: 03 Mar 2012
Total Posts: 64
25 Feb 2013 04:00 PM
Sorry for your wait.
They are probably getting lots of complaints.
Maybe double check your e-mail? When I sent a e-mail to them, they sent a refund to me and the the person who sent it to me was iTunes.
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bread7865 is not online. bread7865
Joined: 02 Jun 2009
Total Posts: 4107
25 Feb 2013 05:25 PM
They're not replying to my emails either, and I didn't get the 3 Month BC that I paid for.

Going to email them tomorrow, stating that I want the BC that I tried to pay for.

By the way has anyone elses emails been forwarded to a supervisor?
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2FreeStorage is not online. 2FreeStorage
Joined: 12 Feb 2013
Total Posts: 5280
25 Feb 2013 07:06 PM
Thats it

Its almost been 48 hours and they havent replied back yet.


ROBLOX service is basically a scam, I am not willing to just lose 18 Dollars for nothing, My dad works for like a hour to get that much and a company like ROBLOX does not just put me off to the side like that and try to put the problem away.


If they dont reply or someone doesnt take some action, I will be unpleased.
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3ATPIE is not online. 3ATPIE
Joined: 25 Jul 2012
Total Posts: 2950
25 Feb 2013 07:23 PM
@abobe that is true my dad worked 13 minuets for 18 dollars
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momo113 is not online. momo113
Joined: 30 Mar 2010
Total Posts: 4823
25 Feb 2013 07:28 PM
So I bought BC and it charged me and I still don't have BC. IT has been 2 days.
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Jerred26 is not online. Jerred26
Joined: 03 Mar 2012
Total Posts: 64
25 Feb 2013 07:39 PM
Sorry to hear about that, e-mail info@roblox.com and tell them this.
It seems like they aren't helping anyone at the moment but might as well try.
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