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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: My Computer Stats For Shedletsky

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Kintozi is not online. Kintozi
Joined: 22 Feb 2012
Total Posts: 278
07 Feb 2013 06:54 PM
Firewall: Off/Removed


Viruses: 0


Speed: FAST!


ISP: Verizon Fios


Error Message: "You Have Lost Connection To The Game"
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Shedletsky is not online. Shedletsky
Joined: 21 Jun 2006
Total Posts: 9114
07 Feb 2013 06:56 PM
Can you try clicking the "Build" button on your own place and see if that loads?
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Kintozi is not online. Kintozi
Joined: 22 Feb 2012
Total Posts: 278
07 Feb 2013 06:58 PM
It works with that...But on every other game on Roblox it doesn't work!
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Shedletsky is not online. Shedletsky
Joined: 21 Jun 2006
Total Posts: 9114
07 Feb 2013 06:59 PM
Hmm. Hold on, asking some of the other network guys what to try next.
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Kintozi is not online. Kintozi
Joined: 22 Feb 2012
Total Posts: 278
07 Feb 2013 07:01 PM
Okay,tweet me what they say...
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Uuvinu is not online. Uuvinu
Joined: 19 Apr 2012
Total Posts: 2206
07 Feb 2013 07:03 PM
Do you know your router? If so, can you provide me with the model # and name? It could relate to a firewall or such within your router.
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Kintozi is not online. Kintozi
Joined: 22 Feb 2012
Total Posts: 278
07 Feb 2013 07:06 PM
Okay...


Model Name: MI424WR-GEN2
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Uuvinu is not online. Uuvinu
Joined: 19 Apr 2012
Total Posts: 2206
07 Feb 2013 07:08 PM
Alright, before I go digging for you, do you have an anti-virus on your machine? Is Windows Defender/Firewall enabled?
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Kintozi is not online. Kintozi
Joined: 22 Feb 2012
Total Posts: 278
07 Feb 2013 07:09 PM
Nope...I disabled and removed all of it for Roblox,and I still get this error...
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Uuvinu is not online. Uuvinu
Joined: 19 Apr 2012
Total Posts: 2206
07 Feb 2013 07:19 PM
Alright, a few things I've made note of by browsing your router. This applies for all available firmware versions.

• You have a limit of 190 to 254 simultaneous connections. If you're overloading your router with a mass of connections, e.g. by running multiple devices on the network at the same time, this can contribute to a slower or limited network.
• Wireless bandwidth is limited. If you're on a wireless connection, try closing out from applications that use your network even partially, and see if it helps.
• Your router has SPI (Stateful Packet Inspection), a known firewall, installed. You can try temporarily disabling this firewall by logging into your router and configuring it. Don't modify anything else. Once disabled, restart the router if necessary (it should be automatic if it needs to be restarted), and attempt to play ROBLOX. If the problem is fixed, it is recommended you re-enable your computer's firewall to protect your computer. If it does not work, re-enable the router's firewall.

Let me know how it turns out.
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Bobberkins is not online. Bobberkins
Joined: 13 Jun 2008
Total Posts: 10179
07 Feb 2013 07:20 PM
Shedletsky, please tell your minions to fix the delete tool.

thx

Bobberkins, Forum Enthusiast
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Kintozi is not online. Kintozi
Joined: 22 Feb 2012
Total Posts: 278
07 Feb 2013 07:28 PM
I don't have a Netgear router...I don't have SPI...
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Uuvinu is not online. Uuvinu
Joined: 19 Apr 2012
Total Posts: 2206
07 Feb 2013 07:30 PM
Your router supports SPI. It's an ActionTec Verizon router, correct?
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Kintozi is not online. Kintozi
Joined: 22 Feb 2012
Total Posts: 278
07 Feb 2013 07:33 PM
Yes,but it does not appear in "Advanced" ​> ?
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Uuvinu is not online. Uuvinu
Joined: 19 Apr 2012
Total Posts: 2206
07 Feb 2013 07:35 PM
Try the "Security" tab?
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Uuvinu is not online. Uuvinu
Joined: 19 Apr 2012
Total Posts: 2206
07 Feb 2013 07:36 PM
I'm sorry. I was looking at the wrong firmware there ^.

You should see it somewhere within the "Firewall Settings" tab. Unfortunately I don't have any access to this router model at the moment so I can't browse for you.
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Uuvinu is not online. Uuvinu
Joined: 19 Apr 2012
Total Posts: 2206
07 Feb 2013 07:40 PM
Actually, I am just going to give you a few options and things to try with your router.

First:

Go to the Firewall Settings tab, and click General on the left. Take note of what the current setting is. Then, change the setting to Minimum Security (Low). Press Apply.

See if the problem is fixed. If not, change the setting back to what it was.
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Kintozi is not online. Kintozi
Joined: 22 Feb 2012
Total Posts: 278
07 Feb 2013 07:46 PM
I tried earlier 2 months ago... It didn't work...
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Uuvinu is not online. Uuvinu
Joined: 19 Apr 2012
Total Posts: 2206
07 Feb 2013 07:48 PM
Hrm. If that didn't work then I really am clueless. Setting that to low should have modified SPI to allow any packets.

What is your operating system?
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Kintozi is not online. Kintozi
Joined: 22 Feb 2012
Total Posts: 278
07 Feb 2013 07:51 PM
Windows XP
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Uuvinu is not online. Uuvinu
Joined: 19 Apr 2012
Total Posts: 2206
07 Feb 2013 07:53 PM
Interesting.
Can you do some research and find out what Service Pack you have on your computer?
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Kintozi is not online. Kintozi
Joined: 22 Feb 2012
Total Posts: 278
07 Feb 2013 07:54 PM
I have Service Pack 3...
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Shedletsky is not online. Shedletsky
Joined: 21 Jun 2006
Total Posts: 9114
07 Feb 2013 07:55 PM
Hey -

It would be helpful to try to figure out if the problem is the computer or the network.

Do you have a second computer at home on the same network that can play ROBLOX?

Or, can you try the computer that doesn't run ROBLOX on a different network (like at a friend's house, library, or school)?
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Uuvinu is not online. Uuvinu
Joined: 19 Apr 2012
Total Posts: 2206
07 Feb 2013 07:55 PM
32-bit or 64-bit? Not your CPU, but your OS.
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Kintozi is not online. Kintozi
Joined: 22 Feb 2012
Total Posts: 278
07 Feb 2013 07:59 PM
Microsoft Windows XP
Home Edition
Version 2002
Service Pack 3


That is what it says... :/
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