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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Roblox downloading again when I press PLAY

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Klocko is not online. Klocko
Joined: 10 May 2011
Total Posts: 428
04 Jan 2013 06:09 PM
I downloaded Roblox and pressed PLAY, but it downloaded Roblox again. I am unable to play because of this. I tried to press it in Google Chrome and Safari [MAC USER]
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JeffHardy9979 is not online. JeffHardy9979
Joined: 19 Nov 2009
Total Posts: 60
04 Jan 2013 08:07 PM
What Type of Windows are You using? Have you tried clicking the windows Icon in the bottom left corner?

Use these steps.

Step 1. Click You're Windows Icon in the bottom left corner.

Step 2. Look Under the word -All Programs- or next to the Shut down button.

Step 3. Next or under is a word saying search programs and files - Click that and Type in Roblox.

You Should Now Receive a page of listed ROBLOX stuff.

Step 4. Now Delete all the downloaded ROBLOX programs you have on there.. Leave the files.

Step 5. re-download roblox.

step 6. it should probably work now.
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TobotRobot is not online. TobotRobot
Forum Moderator
Joined: 11 Sep 2011
Total Posts: 615
04 Jan 2013 08:20 PM
Jeff: I'm not sure those are correct steps to take, even if he were on a PC. You should uninstall ROBLOX from Start->Control Panels->Programs and Features, not delete them from your start menu.

Klocko: in Chrome navigate to the URL "chrome://plugins". Is the ROBLOX Launcher Plugin there and enabled?
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chris12902 is not online. chris12902
Joined: 24 Jul 2011
Total Posts: 1189
04 Jan 2013 08:26 PM
ohi tobot

chris12902s r fud
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Klocko is not online. Klocko
Joined: 10 May 2011
Total Posts: 428
05 Jan 2013 05:08 AM
@TobotRobot
No, it is not there
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Klocko is not online. Klocko
Joined: 10 May 2011
Total Posts: 428
05 Jan 2013 05:16 AM
Jeff, I said I was on a Mac.
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JeffHardy9979 is not online. JeffHardy9979
Joined: 19 Nov 2009
Total Posts: 60
05 Jan 2013 07:10 AM
@Tobot


o3o It's the method I've always used when i couldn't enter games..
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Klocko is not online. Klocko
Joined: 10 May 2011
Total Posts: 428
05 Jan 2013 10:07 PM
Help :c
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Klocko is not online. Klocko
Joined: 10 May 2011
Total Posts: 428
06 Jan 2013 05:06 PM
Hello? Anyone?
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Klocko is not online. Klocko
Joined: 10 May 2011
Total Posts: 428
07 Jan 2013 12:19 AM
*whistle*
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Alfie594 is not online. Alfie594
Joined: 03 Jan 2011
Total Posts: 2686
07 Jan 2013 04:34 AM
Hey Klocko,
You need to check if Roblox Launcher is in your Chrome plugins, if not, let ROBLOX install, then you need to try clicking play again, if the problem stays, speak to ROBLOX.
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rayman9023 is not online. rayman9023
Joined: 18 Jun 2009
Total Posts: 174
07 Jan 2013 05:03 AM
If all else fails, try to do a CLEAN INSTALL of ROBLOX.

Follow these steps to do a CLEAN install of ROBLOX.

(Uninstall ROBLOX through control panel like you normally would to uninstall a program FIRST. THEN follow these steps.)

To make sure that it will be a CLEAN install, do the following steps:
1. Press on your keyboard (Windows Key) and R
2. Type in %appdata%
3. Hit Enter
(It should now have opened a window with folders.)

On the upper section of the window, it should say:
(Name) > AppData > Roaming

4. Click AppData
5. Open the "LocalLow" Folder.
6. Delete the "RbxLogs" folder (If you changed settings in-game, delete rbxcsettings.rbx)
7. Go back to the previous folder/window by hitting the Backspace button or pressing the back button
8. Open the "Local" folder
9. Delete the "Roblox" folder
10. Re-Install ROBLOX by downloading it off of www.roblox.com
11. Launch a place and see if the problem persists.

If the problem continues, try another place. If it does the same problem there, try updating your computer's video driver.
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kittyman700 is not online. kittyman700
Joined: 12 Aug 2007
Total Posts: 1367
07 Jan 2013 06:20 AM


To make sure that it will be a CLEAN install, do the following steps:
1. Press on your keyboard (Windows Key) and R
2. Type in %appdata%
3. Hit Enter
(It should now have opened a window with folders.)

On the upper section of the window, it should say:
(Name) > AppData > Roaming

4. Click AppData
5. Open the "LocalLow" Folder.
6. Delete the "RbxLogs" folder (If you changed settings in-game, delete rbxcsettings.rbx)
7. Go back to the previous folder/window by hitting the Backspace button or pressing the back button
8. Open the "Local" folder
9. Delete the "Roblox" folder
10. Re-Install ROBLOX by downloading it off of www.roblox.com
11. Launch a place and see if the problem persists.

If the problem continues, try another place. If it does the same problem there, try updating your computer's video driver.
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rayman9023 is not online. rayman9023
Joined: 18 Jun 2009
Total Posts: 174
07 Jan 2013 01:55 PM
@Kitty

Re-Post? What's up with that? Lol.
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Wolfydaisy is not online. Wolfydaisy
Joined: 01 Jul 2010
Total Posts: 927
07 Jan 2013 02:32 PM
Kitty, Double posting won't help the user at all.
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Klocko is not online. Klocko
Joined: 10 May 2011
Total Posts: 428
09 Jan 2013 06:25 AM
Kitty that was a dumb move 😳
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chris12902 is not online. chris12902
Joined: 24 Jul 2011
Total Posts: 1189
09 Jan 2013 09:08 PM
I see a face icon right there ^
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BaseWarSnipeRifle is not online. BaseWarSnipeRifle
Joined: 11 Aug 2012
Total Posts: 8020
09 Jan 2013 09:16 PM
fail
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Wolfydaisy is not online. Wolfydaisy
Joined: 01 Jul 2010
Total Posts: 927
09 Jan 2013 09:34 PM
Please try to stay on topic 😊
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Alpha5001 is not online. Alpha5001
Joined: 06 Mar 2011
Total Posts: 10745
10 Jan 2013 08:13 AM
New browser?
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Klocko is not online. Klocko
Joined: 10 May 2011
Total Posts: 428
11 Jan 2013 07:01 PM
Come on guys, I need help 😕!
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TobotRobot is not online. TobotRobot
Forum Moderator
Joined: 11 Sep 2011
Total Posts: 615
11 Jan 2013 08:01 PM
@Klocko, does it work in other browsers than Chrome?
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The1stDimension is not online. The1stDimension
Joined: 04 Sep 2009
Total Posts: 21006
12 Jan 2013 01:49 AM
I have the same problem

I am on a ​>mac.

I have tried Firefox, Chrome, and Safari.

I cant even play in studio, because every time I click "play" it brings up this page http://www.roblox.com/Install/Download.aspx
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Klocko is not online. Klocko
Joined: 10 May 2011
Total Posts: 428
13 Jan 2013 04:12 AM
Does not work in any browser
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rayman9023 is not online. rayman9023
Joined: 18 Jun 2009
Total Posts: 174
13 Jan 2013 04:21 AM

Did you do the steps I told you to do? Yes or No?
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