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Re: Having difficulties uploading decals

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Zebah87 is not online. Zebah87
Joined: 06 May 2011
Total Posts: 2419
13 Jan 2013 03:22 PM
Not really sure what forum to put this in, but this one was the closest.

So here's my problem, I try to upload a decal, but it comes up with this: "ERROR: We were unable to create the requested item. Please verify that you are using a valid texture template and try again."

-I use Paint.net, and the size was 300x300

-I can't use paint, because I want it to be transparent


I would appreciate it if you help me...
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ninjasheep is not online. ninjasheep
Joined: 26 Apr 2008
Total Posts: 11934
13 Jan 2013 04:19 PM
Did you merge all the layers into one? That's usually the problem for me. If not, go to Save As and save it as a PDN (or was it PNG? I never remember).
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tahu157 is not online. tahu157
Joined: 16 Nov 2008
Total Posts: 15045
13 Jan 2013 04:41 PM
like ninja said, if you want your images to have transparencies you will need to save them as .png files. Also, paint.NET saves as its own custom file (.ps or something like that) by default. ROBLOX does not accept that file format which is most likely why you where getting the error message.
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drew8732 is not online. drew8732
Joined: 01 Apr 2010
Total Posts: 1965
13 Jan 2013 05:37 PM
Save it in the format of PNG or JPEG. There a lot of other formats, but those are the ones I remember.
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Zebah87 is not online. Zebah87
Joined: 06 May 2011
Total Posts: 2419
13 Jan 2013 05:38 PM
Thanks!
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