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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Roblox GUI/Chat Issue.

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ilovesomething is not online. ilovesomething
Joined: 12 Jun 2009
Total Posts: 173
08 Dec 2012 04:00 PM
It's not Roblox fault.
(Really, it's not)

It's actually your graphics card.
Roblox moved up there usage of there graphics effecting mostly people who use Win.XP (I tested it on a Vista, NO problem)

- Problem -

Graphics card and/or software on user’s computer is not appropriate for Roblox


- Common issues that indicate a graphics problem -

- Roblox crashes during game play and reports a graphics error
- The user is not able to play any game, in either solo or online mode
- Receiving Message: “Graphics failed to initialize”
- Roblox writing is weird and looks like it's in another language

- Why it can Happen -

- Computer does not have the latest version of DirectX (Roblox requires DX9 or later)
- Graphics card does not have the latest drivers
- Graphics card is not supported by Roblox (rarely the case)
- User has changed Roblox graphics settings

- What to Do -

Try the following, one step at a time. After each step, see if the problem is still there. If it is, keep going.

1. Reset Roblox Graphics

This is only appropriate if you can actually start Roblox without crashing

1. Open Roblox Studio
2. Open the Tools menu, and click on Settings
3. Click OK to proceed
4. Click the "Reset All Settings" button

2. Test Your DirectX Package

If you have Windows XP Service Pack 2 or Windows Vista or Windows 7, you probably have DirectX 9 or a later version. Just in case, do the following:

1. Start > Run > dxdiag
2. Click on the "Display" tab
3. Click "Test Direct3D" button
4. Walk through all the diagnostics, allowing them to complete
5. If they don't get up to and through DirectX 9, then Roblox won't work

3. Upgrade Your Graphics Card Driver

Follow the instructions provided here to do so:

http://www.roblox.com/drivers/

4. Upgrade DirectX

If you don’t have the latest version of DirectX, then you can try upgrading directly. First, if you have Windows XP, update to Service Pack 2 or later. This is a good idea anyway. If you still don’t have DirectX 9 or later, update that from the website: http://support.microsoft.com/kb/179113

Your DirectX will need to be DX9 or higher, otherwise you will receive the outdated graphic card error on ROBLOX. If you are unable to update DirectX for any reason, you can optionally switch OpenGL mode. To do this:

1. Open the ROBLOX Studio
2. Go to Tools > Settings...
3. Open the "Rendering" tab
4. In the "General" area, change the graphicsMode to "OpenGL"
5. Hit "Close" and restart the Studio

OpenGL is not actively supported on ROBLOX, which primarily runs on DirectX. Thus the gaming experience will likely be reduced by lower visuals and slower graphics, and should only be treated as a temporary fix until you can troubleshoot and repair your DirectX.

Cheers,

~The know it all,

-Dave
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ScornedSiren is not online. ScornedSiren
Joined: 13 Apr 2012
Total Posts: 1804
08 Dec 2012 04:10 PM
I have directX 11 as said in my dxdiag but what type of graphics card do I need? Because right now I have an Nvidia GEFORCE 7050 and a pentium dual core.
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ilovesomething is not online. ilovesomething
Joined: 12 Jun 2009
Total Posts: 173
08 Dec 2012 04:11 PM
What PC do you use, and what year is it?
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ScornedSiren is not online. ScornedSiren
Joined: 13 Apr 2012
Total Posts: 1804
08 Dec 2012 04:20 PM
Windows 7, 32bit operating system and my PC is 2 yr's.

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ilovesomething is not online. ilovesomething
Joined: 12 Jun 2009
Total Posts: 173
08 Dec 2012 04:21 PM
I do not see why you have a issue.

Mostly Win.XP's have this issue.

-Dave
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ScornedSiren is not online. ScornedSiren
Joined: 13 Apr 2012
Total Posts: 1804
08 Dec 2012 04:23 PM
When I enter a game, the leaderboard and chat gui rarely appears, unless I get lucky, they appear.
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cptpricepwns is not online. cptpricepwns
Joined: 03 Sep 2011
Total Posts: 6490
08 Dec 2012 04:27 PM
does this work if you see any text black?
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cptpricepwns is not online. cptpricepwns
Joined: 03 Sep 2011
Total Posts: 6490
08 Dec 2012 04:33 PM
does nto work...
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ilovesomething is not online. ilovesomething
Joined: 12 Jun 2009
Total Posts: 173
08 Dec 2012 04:41 PM
My friend Nick has the same problem.

Hmm, then it is a Roblox issue. Did you try these steps as recomended?

-Dave
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ScornedSiren is not online. ScornedSiren
Joined: 13 Apr 2012
Total Posts: 1804
08 Dec 2012 05:05 PM
It's not our graphics card, it's the dev's/admins stupid updates which jacks the game up.
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00Lucan00 is not online. 00Lucan00
Joined: 25 Nov 2008
Total Posts: 579
08 Dec 2012 05:11 PM
I'm trying to follow the steps, but certain things are not present. This laptop is about a year old, has Windows 7 (64 bit), and Roblox won't show the player list of the chat log. I have the latest DirectX (DirectX 11), and my graphics card is an ATI Mobility Radeon HD 4250.
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king5437 is not online. king5437
Joined: 10 Jun 2009
Total Posts: 457
08 Dec 2012 05:26 PM
I play MC as well, will it affect it? Last time I tried updating my graphics card, it basically broke.
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kent195 is not online. kent195
Joined: 28 Jun 2010
Total Posts: 12391
08 Dec 2012 05:28 PM
what about mac users
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00Lucan00 is not online. 00Lucan00
Joined: 25 Nov 2008
Total Posts: 579
08 Dec 2012 05:29 PM
The ROBLOX update won't affect MC, don't worry. Completely different company, it doesn't use the same files, etc. MC won't be getting any graphics updates any time soon. :P
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codyk12 is not online. codyk12
Joined: 16 Jun 2010
Total Posts: 5702
08 Dec 2012 05:34 PM
Can't see any chat or Player list

my tower is hp and my computer is compac

and it doesnt show it and it's WF 1907...

my tower broke so i took my grandma's so when i play a game the screens short help.Can't see any chat or Player list



-wizard friend codyk12
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RoadBlawx is not online. RoadBlawx
Joined: 01 Dec 2012
Total Posts: 473
08 Dec 2012 06:08 PM
Nearly everyone has this problem, it seems it cant be fixed but my computer is from this year, its an aleinware compter so i somehow doubt its not roblox fault...
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kent195 is not online. kent195
Joined: 28 Jun 2010
Total Posts: 12391
08 Dec 2012 06:18 PM
this acualty did affect my mac
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NiceCake123 is not online. NiceCake123
Joined: 24 Dec 2011
Total Posts: 972
08 Dec 2012 07:19 PM
TO FIX IT CHANGE GRAPHICS TO OPENGL!
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kent195 is not online. kent195
Joined: 28 Jun 2010
Total Posts: 12391
09 Dec 2012 08:05 PM
THERES NO REASON TO TYPE IN CAPS IT PROBALY WONT WORK ANYWAY
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Wolfydaisy is not online. Wolfydaisy
Joined: 01 Jul 2010
Total Posts: 927
09 Dec 2012 08:15 PM
Hi there,

First off, Thanks there for the help.

@kent195 Actually that does work. Try the idea.
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superyoshiguy is not online. superyoshiguy
Joined: 27 Feb 2011
Total Posts: 120
13 Dec 2014 06:13 PM

It did this for me a few days after i tried out my graphics card for twitch.
I have reset all Roblox settings and i'm hoping it works.

~Superyoshiguy, Revengeance Team captain ~
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huizheng is not online. huizheng
Joined: 21 Sep 2013
Total Posts: 1
05 Mar 2015 03:24 PM
can u fix roblox game card because when i use it it say does no activited and ocurren
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CaptainAkura is not online. CaptainAkura
Joined: 14 Dec 2013
Total Posts: 3971
27 Aug 2015 09:03 PM
its still not working.



hi sir r u havin a giggle m8
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starscream234 is not online. starscream234
Joined: 22 Oct 2011
Total Posts: 2
28 Aug 2015 08:13 AM
I did nothing but restarted my PC, and left roblox off for about a half hour.
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durpflip is not online. durpflip
Joined: 09 Sep 2008
Total Posts: 8230
28 Aug 2015 08:22 AM
@scorned
why are you using a 32-bit operating system


mv /home/siggy /dev/null
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