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| 13 Oct 2012 07:11 PM |
I bought a game for $40 (Dark Souls: Prepare to Die Edition), and it took a long while to process the purchase. Once the processing ended, the game disappeared from my Steam library. The charge is still in the bank account. How can I make sure it does appear in my library? I already restarted Steam. |
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| 13 Oct 2012 07:35 PM |
| It isn't there, I already said. |
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| 13 Oct 2012 07:54 PM |
I'm sorry. ._.
Contact Steam, or buy it again if you have the money. Sorry, I skimmed over what you said. |
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| 13 Oct 2012 07:55 PM |
| I've contacted VALVe support, and they haven't responded within 6 hours (seriously?). |
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| 13 Oct 2012 07:56 PM |
| search it up in the shop and check if it says you have it |
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3kun
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| Joined: 07 May 2012 |
| Total Posts: 4169 |
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| 13 Oct 2012 07:57 PM |
| go to the steam website and click on your profile picture in the top right corner (make sure your logged in) then click on games under the action bar on the right side of your screen and make sure your game is in there. |
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| 13 Oct 2012 08:00 PM |
| Go to the HQ in Bellevue Washington yourself and tell them about your problem |
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3kun
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| Joined: 07 May 2012 |
| Total Posts: 4169 |
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| 13 Oct 2012 08:01 PM |
| if its not there and you have been charged you should call steam support or email them |
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