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Re: Has anyone else had this Steam issue?

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PkMnTrainerCRYSTAL is not online. PkMnTrainerCRYSTAL
Joined: 12 Sep 2010
Total Posts: 28262
13 Oct 2012 07:11 PM
I bought a game for $40 (Dark Souls: Prepare to Die Edition), and it took a long while to process the purchase.
Once the processing ended, the game disappeared from my Steam library.
The charge is still in the bank account.
How can I make sure it does appear in my library? I already restarted Steam.
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leextemari is not online. leextemari
Joined: 10 Apr 2009
Total Posts: 14638
13 Oct 2012 07:18 PM
Look in your library.
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PkMnTrainerCRYSTAL is not online. PkMnTrainerCRYSTAL
Joined: 12 Sep 2010
Total Posts: 28262
13 Oct 2012 07:35 PM
It isn't there, I already said.
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PkMnTrainerCRYSTAL is not online. PkMnTrainerCRYSTAL
Joined: 12 Sep 2010
Total Posts: 28262
13 Oct 2012 07:53 PM
Bump.
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leextemari is not online. leextemari
Joined: 10 Apr 2009
Total Posts: 14638
13 Oct 2012 07:54 PM
I'm sorry. ._.

Contact Steam, or buy it again if you have the money.
Sorry, I skimmed over what you said.
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PkMnTrainerCRYSTAL is not online. PkMnTrainerCRYSTAL
Joined: 12 Sep 2010
Total Posts: 28262
13 Oct 2012 07:55 PM
I've contacted VALVe support, and they haven't responded within 6 hours (seriously?).
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xXSolluxCaptorXx is not online. xXSolluxCaptorXx
Joined: 17 Aug 2012
Total Posts: 1356
13 Oct 2012 07:56 PM
search it up in the shop and check if it says you have it
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3kun is not online. 3kun
Joined: 07 May 2012
Total Posts: 4169
13 Oct 2012 07:57 PM
go to the steam website and click on your profile picture in the top right corner (make sure your logged in) then click on games under the action bar on the right side of your screen and make sure your game is in there.
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PkMnTrainerCRYSTAL is not online. PkMnTrainerCRYSTAL
Joined: 12 Sep 2010
Total Posts: 28262
13 Oct 2012 07:57 PM
@Soll

Nope.
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PkMnTrainerCRYSTAL is not online. PkMnTrainerCRYSTAL
Joined: 12 Sep 2010
Total Posts: 28262
13 Oct 2012 07:58 PM
@3kun

It's not there.
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xXSolluxCaptorXx is not online. xXSolluxCaptorXx
Joined: 17 Aug 2012
Total Posts: 1356
13 Oct 2012 08:00 PM
Go to the HQ in Bellevue Washington yourself and tell them about your problem
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PkMnTrainerCRYSTAL is not online. PkMnTrainerCRYSTAL
Joined: 12 Sep 2010
Total Posts: 28262
13 Oct 2012 08:01 PM
@Soll

I'm in CA though.
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3kun is not online. 3kun
Joined: 07 May 2012
Total Posts: 4169
13 Oct 2012 08:01 PM
if its not there and you have been charged you should call steam support or email them
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