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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Paint.NET File uploading issue?

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person748 is not online. person748
Joined: 12 Sep 2010
Total Posts: 760
08 Oct 2012 05:05 PM
OK, so I make a T-shirt in paint.net, and it says I'm not using a valid texture template. Upload an extra place thumbnail, same error. This also happens with my shirt I made. Does anyone know what's happening, or how to fix it?
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idot200 is not online. idot200
Joined: 16 Apr 2010
Total Posts: 3857
08 Oct 2012 05:11 PM
It's either an error with the program's software, or It's not the correct size when uploading.
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person748 is not online. person748
Joined: 12 Sep 2010
Total Posts: 760
08 Oct 2012 05:11 PM
It's the correct size, I'm sure
And I've uploaded things with Paint.NET before
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altheman is not online. altheman
Joined: 19 Jul 2010
Total Posts: 14
08 Oct 2012 05:11 PM
Yep. Make sure that you flatten out the layers, and save as a "Png." format. Also make sure that the template is the correct size!


-No problem! :)
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person748 is not online. person748
Joined: 12 Sep 2010
Total Posts: 760
08 Oct 2012 05:14 PM
Thanks, it might be the layers! I got 2! By the way, how do I flatten them...?
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altheman is not online. altheman
Joined: 19 Jul 2010
Total Posts: 14
08 Oct 2012 05:15 PM
Click on "Layers" and then on "Merge Layer Down." Do it on the first one up, until it goes down. Or, if you save as a png, it does it automatically!
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person748 is not online. person748
Joined: 12 Sep 2010
Total Posts: 760
08 Oct 2012 05:15 PM
Never mind, figured it out
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person748 is not online. person748
Joined: 12 Sep 2010
Total Posts: 760
08 Oct 2012 05:16 PM
And it STILL isnt working...???
I flattened it, and made it a .PNG
D:
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altheman is not online. altheman
Joined: 19 Jul 2010
Total Posts: 14
08 Oct 2012 05:18 PM
Haha! Make sure you're selecting the PNG instead of PDN. I make that mistake alot when I mess up too! XD
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person748 is not online. person748
Joined: 12 Sep 2010
Total Posts: 760
08 Oct 2012 05:19 PM
ERROR: We were unable to create the requested item. Please verify that you are using a valid texture template and try again.
:/ Oh well...
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altheman is not online. altheman
Joined: 19 Jul 2010
Total Posts: 14
08 Oct 2012 05:21 PM
Dang I wish I could see it from your point of view.. XD.
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altheman is not online. altheman
Joined: 19 Jul 2010
Total Posts: 14
08 Oct 2012 05:22 PM
Wait a sec. It sgouldn't be file.... It's should be just the pic. XD. Maybe that's what you mean....
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altheman is not online. altheman
Joined: 19 Jul 2010
Total Posts: 14
08 Oct 2012 05:23 PM
shouldn't*
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altheman is not online. altheman
Joined: 19 Jul 2010
Total Posts: 14
08 Oct 2012 05:24 PM
it*****

Bad grammar day.

Make sure the size, format, layers, and types are equal. Nothing more that I can think of...
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person748 is not online. person748
Joined: 12 Sep 2010
Total Posts: 760
08 Oct 2012 05:24 PM
OK, so I make the image
Check for extra layers: There is 1
Check image size: Correct
Save it as a .PNG
Put it on desktop
Go to ROBLOX's Shirt builder
Upload it

ERROR: We were unable to create the requested item. Please verify that you are using a valid texture template and try again.
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altheman is not online. altheman
Joined: 19 Jul 2010
Total Posts: 14
08 Oct 2012 05:29 PM
XD. *Cough* "Roblox hates you" *Cough*... Haha! just kidding! :). There's gotta be something wrong. Maybe if you try again on a new one it will work as a test?
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Locky2013 is not online. Locky2013
Joined: 14 Feb 2012
Total Posts: 2401
08 Oct 2012 05:30 PM
I can tell. You are trying to copy a shirt otherwise it would work perfect. If you arent copying then save the ROBLOX Shirt Template then Make your desired shirt. Physically Impossible for it not to work.
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person748 is not online. person748
Joined: 12 Sep 2010
Total Posts: 760
08 Oct 2012 05:33 PM
I'll try copying the image and uploading one made from pure MS paint.
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person748 is not online. person748
Joined: 12 Sep 2010
Total Posts: 760
08 Oct 2012 05:33 PM
YES! IT WORKED! :D
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altheman is not online. altheman
Joined: 19 Jul 2010
Total Posts: 14
08 Oct 2012 05:36 PM
:D! Lol. Now that's your solution!
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Locky2013 is not online. Locky2013
Joined: 14 Feb 2012
Total Posts: 2401
08 Oct 2012 05:41 PM
My method worked?
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person748 is not online. person748
Joined: 12 Sep 2010
Total Posts: 760
08 Oct 2012 07:57 PM
Mine worked; go a couple of posts back
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