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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: When turning 13, 13+ logo doesn't show up

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thedeathmaster01 is not online. thedeathmaster01
Joined: 14 Mar 2010
Total Posts: 6331
27 Sep 2012 05:58 PM
So when I turned 13, I was hoping that the 13+ logo would show up next to my username. But it didn't. Please help! I sent an email to info@roblox.com about it, but I got an idiotic response.
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thedeathmaster01 is not online. thedeathmaster01
Joined: 14 Mar 2010
Total Posts: 6331
27 Sep 2012 06:02 PM
This forum is so dead...
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Merely is not online. Merely
Joined: 07 Dec 2010
Total Posts: 17266
27 Sep 2012 06:14 PM
Go to the Account page and make sure your birthday is set correctly.

https://www.roblox.com/My/Account.aspx
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thedeathmaster01 is not online. thedeathmaster01
Joined: 14 Mar 2010
Total Posts: 6331
27 Sep 2012 06:45 PM
It is. 09/14/99
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thedeathmaster01 is not online. thedeathmaster01
Joined: 14 Mar 2010
Total Posts: 6331
28 Sep 2012 12:40 AM
Bump, the people at ROBLOX keep telling me to click the "Ask parent to change your age" link when it's not even there.
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overkill99 is not online. overkill99
Joined: 06 Dec 2008
Total Posts: 2821
28 Sep 2012 06:33 AM
Hi thedeathmaster01,

Do you have a parental account linked with your current one? If so, or even if you do not, try asking your parents for some help. Have you tried telling customer service that you can not follow their directions? Try checking this for me, please.

Thanks!
- Ben
- The Help Guru
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Merely is not online. Merely
Joined: 07 Dec 2010
Total Posts: 17266
28 Sep 2012 02:59 PM
@overkill Parent accounts were phased out a few months back, they no longer exist.
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Fact is not online. Fact
Joined: 18 Feb 2009
Total Posts: 3116
28 Sep 2012 03:58 PM
Yeah, and before the birthday thing i didnt do it for this account, i cant remember if it even asked, but yeah, it tells me i was born in 1/1/0001 saying im not even 13, and its extremely annoying how much you have to contect roblox now for anything relative to the account section
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overkill99 is not online. overkill99
Joined: 06 Dec 2008
Total Posts: 2821
30 Sep 2012 04:40 AM
@Merely
Oh, sorry.
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Alpha5001 is not online. Alpha5001
Joined: 06 Mar 2011
Total Posts: 10745
01 Oct 2012 02:00 AM
This doesn't actually matter, as long as you have all the other 13+ features.
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chyanne2468 is not online. chyanne2468
Joined: 18 Dec 2014
Total Posts: 1
25 Feb 2017 09:20 AM
Well, the logo shouldn't come up NEXT to your name. It should be somewhere around your profile.
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