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| 27 Sep 2012 05:58 PM |
| So when I turned 13, I was hoping that the 13+ logo would show up next to my username. But it didn't. Please help! I sent an email to info@roblox.com about it, but I got an idiotic response. |
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Merely
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| Joined: 07 Dec 2010 |
| Total Posts: 17266 |
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| 27 Sep 2012 06:14 PM |
Go to the Account page and make sure your birthday is set correctly.
https://www.roblox.com/My/Account.aspx |
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| 28 Sep 2012 12:40 AM |
| Bump, the people at ROBLOX keep telling me to click the "Ask parent to change your age" link when it's not even there. |
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| 28 Sep 2012 06:33 AM |
Hi thedeathmaster01,
Do you have a parental account linked with your current one? If so, or even if you do not, try asking your parents for some help. Have you tried telling customer service that you can not follow their directions? Try checking this for me, please.
Thanks! - Ben - The Help Guru |
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Merely
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| Joined: 07 Dec 2010 |
| Total Posts: 17266 |
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| 28 Sep 2012 02:59 PM |
| @overkill Parent accounts were phased out a few months back, they no longer exist. |
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Fact
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| Joined: 18 Feb 2009 |
| Total Posts: 3116 |
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| 28 Sep 2012 03:58 PM |
| Yeah, and before the birthday thing i didnt do it for this account, i cant remember if it even asked, but yeah, it tells me i was born in 1/1/0001 saying im not even 13, and its extremely annoying how much you have to contect roblox now for anything relative to the account section |
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Alpha5001
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| Joined: 06 Mar 2011 |
| Total Posts: 10745 |
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| 01 Oct 2012 02:00 AM |
| This doesn't actually matter, as long as you have all the other 13+ features. |
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| 25 Feb 2017 09:20 AM |
| Well, the logo shouldn't come up NEXT to your name. It should be somewhere around your profile. |
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