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Re: Worst customer service ever!

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SnapeDumbledore is not online. SnapeDumbledore
Joined: 26 May 2012
Total Posts: 2452
30 Jul 2012 10:59 AM
Roblox truly has the worst customer service.

EVAR.

A couple days ago I e-m4iled ROBLOX to tell them about this:

"Someone has been stalking me for a week on end, lying and bullying me for ages. I've reported him loads of times but you keep ignoring the reports. I want you to check reports and give him his suitable punishment."

So guess what they send back. *drumroll*

"If another user is breaking ROBLOX rules, you can report them with the various report buttons around the site"

WTF! I just told them reporting wasn't doing anything, so they just tell me to report them. I'm sick of these bots, worst at customer service. I want real people!
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nightmare3o is not online. nightmare3o
Joined: 21 Jun 2008
Total Posts: 956
30 Jul 2012 11:00 AM
Trolled by ROBLOX 2012.
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pokemon771 is not online. pokemon771
Joined: 28 Oct 2008
Total Posts: 8671
30 Jul 2012 11:01 AM
Lol. same thing happend to me my friend.

try replaying saying "Ive already done that and it didn't work"

or something.
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SnapeDumbledore is not online. SnapeDumbledore
Joined: 26 May 2012
Total Posts: 2452
30 Jul 2012 11:01 AM
You are spamming. 4 words that don't even contradict the idea.
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Paramore2 is not online. Paramore2
Joined: 07 Sep 2009
Total Posts: 6402
30 Jul 2012 11:03 AM
If I was a Mod, I'd get irritated if one person kept sending reports with the same thing over-and-over. So, I'd probally ignore it. Can't really blame them. If you have more people report him, instead of just you, they'll pay attention.
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pokemon771 is not online. pokemon771
Joined: 28 Oct 2008
Total Posts: 8671
30 Jul 2012 11:03 AM
What about the first time?

Pfft.
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nightmare3o is not online. nightmare3o
Joined: 21 Jun 2008
Total Posts: 956
30 Jul 2012 11:03 AM
ROBLOX needs to add an ignore button.
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SnapeDumbledore is not online. SnapeDumbledore
Joined: 26 May 2012
Total Posts: 2452
30 Jul 2012 11:05 AM
Exactly! I don't know if that is an insult to me but it really does.
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Paramore2 is not online. Paramore2
Joined: 07 Sep 2009
Total Posts: 6402
30 Jul 2012 11:05 AM
They get thousands of reports. Real Moderators check them. One in a thousand wouldn't happen to quickly.
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pokemon771 is not online. pokemon771
Joined: 28 Oct 2008
Total Posts: 8671
30 Jul 2012 11:06 AM
irrelevant.

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SnapeDumbledore is not online. SnapeDumbledore
Joined: 26 May 2012
Total Posts: 2452
30 Jul 2012 11:07 AM
This is relevant, pokemon. I'm SUGGESTING an IDEA that they don't use bots.
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Paramore2 is not online. Paramore2
Joined: 07 Sep 2009
Total Posts: 6402
30 Jul 2012 11:07 AM
I am not insulting anybody. I'm telling you to put yourself in someone else's position. How would you feel if you got flooded with reports from one person? It'd be very irritating. Send in one. It won't happen automatically, but it'd probally take place eventually. Of course, that person will probally just get a Warning and not a ban at all.
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pokemon771 is not online. pokemon771
Joined: 28 Oct 2008
Total Posts: 8671
30 Jul 2012 11:08 AM
@SnapeDumbledore

I was talked to another person in the thread.

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pokemon771 is not online. pokemon771
Joined: 28 Oct 2008
Total Posts: 8671
30 Jul 2012 11:09 AM
@Paramore2

He never said he reported him like 5 mins later it could have been a mater of days.
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nightmare3o is not online. nightmare3o
Joined: 21 Jun 2008
Total Posts: 956
30 Jul 2012 11:09 AM
That wasn't an insult towards you.
It was just a suggestion.

I'm wondering if ROBLOX even reads the posts.
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SnapeDumbledore is not online. SnapeDumbledore
Joined: 26 May 2012
Total Posts: 2452
30 Jul 2012 11:12 AM
@pokemon

"A couple of days"

Around two weeks now and he's untouched
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pokemon771 is not online. pokemon771
Joined: 28 Oct 2008
Total Posts: 8671
30 Jul 2012 11:14 AM
Wow roblox needs to read the reports or fire the ppl who are supost to read them
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SnapeDumbledore is not online. SnapeDumbledore
Joined: 26 May 2012
Total Posts: 2452
30 Jul 2012 11:14 AM
His name's cripto50. And he's been cyberstalking/cyberbullying me for a week plus =/
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XSpwX is not online. XSpwX
Joined: 19 Dec 2008
Total Posts: 12769
30 Jul 2012 11:17 AM
One time I got banned for saying "Hi" in a game, I 3m@illed ROBLOX appeals and they said my ban will not be lifted, I even tried calling them before and a bot answered

I Support this idea

They do work hard but they could pay more attention to customer service
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georgewb13 is not online. georgewb13
Joined: 29 Jun 2010
Total Posts: 441
30 Jul 2012 11:17 AM
Snape, the bots make it easier to sieve through emails, I don't think ROBLOX has enough time to get people to sort through mail and reply to it all. But, I agree that the mods should start looking at reports than leave people to be bullied as ROBLOX would lose members.
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pokemon771 is not online. pokemon771
Joined: 28 Oct 2008
Total Posts: 8671
30 Jul 2012 11:18 AM
Or at least make an ignore button.
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georgewb13 is not online. georgewb13
Joined: 29 Jun 2010
Total Posts: 441
30 Jul 2012 11:19 AM
Agree with above. :D
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SnapeDumbledore is not online. SnapeDumbledore
Joined: 26 May 2012
Total Posts: 2452
30 Jul 2012 11:19 AM
If ignored. You wouldnt be able to view the ignoree or the ignorer's profile?
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pokemon771 is not online. pokemon771
Joined: 28 Oct 2008
Total Posts: 8671
30 Jul 2012 11:21 AM
^

yes or get PMs or in game chat from that person.

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SnapeDumbledore is not online. SnapeDumbledore
Joined: 26 May 2012
Total Posts: 2452
30 Jul 2012 11:22 AM
I'm posting this idea :D
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