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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Fixing Failed to Connect to the game (ID=17)

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masdog456 is not online. masdog456
Joined: 04 Feb 2010
Total Posts: 4469
20 May 2012 02:39 PM
This error is caused by one of two things.

1.Bad Connection to your Interner Provider.

Failed to connect to the game (ID=17) mostly happens when your computer has a wireless connection to the internet, Wireless connections as you may know, Go in and out of good signal.

Sometimes it goes out of signal while you are connecting to a game, Which causes this glitch,

The best way to fix this glitch is go wired connection, or play games useing roblox studio.

Roblox studio for some reason, Can change into game mode faster than just clicking "play" in your internet browser.

2.Server Connection timed out.

Best way to fix this simple glitch is to retry connecting to the game, By clicking "play" again.

Another way and the way I use is play games in roblox studio, Open roblox studio then play the game you want.

Conclusion: These are common ways to fix the error, If none of these ways work email: info@roblox.com.

Thanks for reading, Hope I helped!

-Masdog
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WarMonk3y is not online. WarMonk3y
Joined: 23 Oct 2013
Total Posts: 885
20 May 2012 02:49 PM
I have a diffrent type of error.
I've just updated my game, which took around 5 Hours, no free models, I promised I wouldn't.
And when I try to go on to Build or Edit, it just comes up with Loading Game?

What do I do?
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masdog456 is not online. masdog456
Joined: 04 Feb 2010
Total Posts: 4469
20 May 2012 02:50 PM
Wait it out, I posted a reply on your thread about that error.
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masdog456 is not online. masdog456
Joined: 04 Feb 2010
Total Posts: 4469
20 May 2012 08:26 PM
Bump
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WarMonk3y is not online. WarMonk3y
Joined: 23 Oct 2013
Total Posts: 885
21 May 2012 12:13 PM
I'm glad to say mine is working now Masdog, thanks for your help.
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masdog456 is not online. masdog456
Joined: 04 Feb 2010
Total Posts: 4469
21 May 2012 01:23 PM
Bump.
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Chuzzle229 is not online. Chuzzle229
Joined: 05 Apr 2010
Total Posts: 19
22 May 2012 04:40 PM
I'm recieving problems trying to get into games. Everytime it says "Getting Latest Roblox" I waited about an hour and a half to see if it worked. It didn't it just went on saying "Getting Latest Roblox" or "Roblox Is Upgrading" What should I do?
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COMEGO is not online. COMEGO
Joined: 16 Mar 2012
Total Posts: 17
29 May 2012 12:19 PM
DIFFRENT REASON When I join It keeps saying that but other games dont WHAT THE HECK IS THE PROBLEM?????
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WarMonk3y is not online. WarMonk3y
Joined: 23 Oct 2013
Total Posts: 885
01 Jun 2012 12:54 PM
Re dowload ROBLOX, by deleting all your ROBLOX files and then re downloading it all.
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Jaginator is not online. Jaginator
Joined: 19 Dec 2009
Total Posts: 103
10 Jun 2012 04:24 PM
(For windows XP, not sure if it is also for Windows 7) Press Ctrl+Alt+Delete. Click the Processes tab. Go into a game (Any game) and when it trys to connect to the game (or fails, it does not matter) find RobloxApp.exe on the Processes tab, right click it, go to Set Priority, and click Above Normal.
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XSpwX is not online. XSpwX
Joined: 19 Dec 2008
Total Posts: 12769
18 Jul 2012 10:21 AM
Thanks for the help! It hasn't been working for weeks, I'll try this!
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lade2 is not online. lade2
Joined: 26 Sep 2011
Total Posts: 1
02 Sep 2012 09:53 AM
IT DOESENT WORK IN MY COMPUTER!?
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lavaman23 is not online. lavaman23
Joined: 13 Apr 2009
Total Posts: 4
10 Nov 2012 01:00 PM
Umm I tried and it worked thanks :D
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bewarelogan101 is not online. bewarelogan101
Joined: 17 Apr 2012
Total Posts: 347
17 Nov 2012 08:23 PM
limme try
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myshane12345 is not online. myshane12345
Joined: 18 Mar 2010
Total Posts: 6
31 Dec 2012 04:17 AM
i have this problem but none of this works :(
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dragonrage33 is not online. dragonrage33
Joined: 14 Nov 2012
Total Posts: 8
31 Dec 2012 04:14 PM
every time I try playing a game it never lets me play I am getting sick of it please help
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thek00lkid is not online. thek00lkid
Joined: 18 Jun 2011
Total Posts: 2778
31 Dec 2012 06:00 PM
I have high-speed wireless internet, roblox has a high runtime priority, its connection is approved by Mcafee, et cetera, and it still takes forever to load. By the time it does load, I'm disconnected.
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epicwaffle123454321 is not online. epicwaffle123454321
Joined: 08 Aug 2011
Total Posts: 17
31 Jan 2013 08:20 AM
Same for me. I have perfect internet connection and the game has always loaded quick for me, but now all I do is get ID=17 On EVERY GAME. And for one, ID=17 is also a case of firewalling. I know this because it isn't just Roblox that hasn't been working, but it's anything that can be hacked into. I figured that out because my Protection Software says:
"Not Trusting" on a red square (THE WORST KIND *DUNDUNDUN*). So I'll try using Studio, but if that doesn't work, then I'm just suggesting the firewalling thing to be looked into. If I was wrong then this was a waste of time for you and me, sorry.
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leafstarthecat101 is not online. leafstarthecat101
Joined: 24 Nov 2012
Total Posts: 4
03 Feb 2013 01:37 PM
well none of this stuff worked and i have a differant problem. whenever me and my friends get on my world it just says waiting for characteri need help fixing it. plus i dont want to delte it
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deathwish667 is not online. deathwish667
Joined: 10 Dec 2011
Total Posts: 3
27 Sep 2013 12:07 AM
I have wired connection and it says "Connecting to server" then say "id = 17"
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xZeroNightz is not online. xZeroNightz
Joined: 29 Jan 2013
Total Posts: 173
27 Sep 2013 07:13 AM
Read through all the information below and try all of the suggested steps for issues pertaining to connecting to ROBLOX.

Signs of Connection Problems
ROBLOX has trouble with or fails to load online games, sometimes showing the user an error message (which can include "Could Not Connect" or "ID=17 Failure" messages).
Loading screen on the website takes a long time or never finishes to load.
User can visit games in "Build" or "Edit" mode, but not in "Play" mode.
Why it can Happen
Firewall
This is almost always a firewall problem, though it can be (in very few cases) the result of a low-bandwidth connection or a inconsistent wireless connection.
Slow Internet Connection / Big Game
If you are playing on the internet on really slow service, and the game is big, it can take a good bit of time to actually download the map. Give it a little while. ROBLOX may run on Dial-Up connections, however, your experience will not be optimal.
Empty Game / Place
If the map seems to be running, but is unusually devoid of stuff, then the map did in fact load. The game's creator probably just didn't build anything in it, so it is empty. You can tell when a map is done loading once your character appears.
Bad Game / Place
The game could be bad. There could be a bad script in it, or it has too many objects, which is preventing the game from running properly. Inform the creator of the problem, as only he/she will be able to repair it.

What to Do
Make Sure You’re Using the Supported Browser
Make sure you are using the most updated version of your browser to Play ROBLOX. For ROBLOX Studio, you will also need to have the most updated version of Internet Explorer. If you are having issues playing with your current browser, please try playing on a different browser, such as Firefox or Chrome if you are currently using IE.
Check your browser’s security settings
You will need to ensure that the security settings on your browser allow ROBLOX. The information below is for changing the settings in Internet Explorer; you can visit your preferred web browser's website to find out how to modify it's security settings.
In Internet Explorer, click the Gear on the upper-right corner, and open the Internet Options.
Go to the Security Tab.
Look to see if your security is set to High.
If your security is set to High, lower your security setting or add ROBLOX to the Trusted Sites list. To do this:
In Internet Explorer, click the Gear on the upper-right corner, and open the Internet Options.
Go to the Security Tab.
Click Trusted Sites check mark
Click the Sites Button
Type the web address for ROBLOX
Un-check the Require box if it is checked
Click the Add button
Click the Close button
Close all your browser Windows
Open an Internet Explorer window and try again
Check Wireless Connection
You can rule out the wireless connection by switching to a wired connection if possible. If it’s not the connection, or if you can't try a wired
connection, then check your Firewall's settings.
Configure Your Firewall and/or Router
For firewalls / security programs:

Antivirus or internet security software control which programs can access the internet. Often, these programs err on the side of caution and by default no program is allowed access. The easiest thing to try is just turning your internet firewall software off, to see if that allows you to join games. If it does, you can turn it back on and follow these steps to safely allow ROBLOX to access the internet:

Find your firewall program's control panel. Often you can find this in the taskbar in the lower right hand corner of your desktop. Otherwise, it is probably in your Windows Control Panel.
Find the program permissions section.
Find ROBLOX and allow it unrestricted access to the internet.
For specific help, please consult your program's help manual, or read the following if you have Norton Anti-Virus: Norton Firewall and Anti-Virus

For routers:

The ROBLOX client isn't bound to a specific port for outgoing data, rather it scans to find a free port on your machine. If your router is blocking UDP packets on ANY port, this may prevent ROBLOX from working properly.

If you're using a router, please consult your manufacturer's help guide for instructions on how to unblock all ports.

If you're using a DSL modem that blocks data ports, please call your ISP and have them walk you through how to unblock them.

Re-install ROBLOX
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InYourFace1919 is not online. InYourFace1919
Joined: 29 Aug 2013
Total Posts: 4
02 Jan 2014 09:33 AM
Dear Dog,

I have been having Error 17 for my Mac book pro for a while now. I've used Roblox Studio, but every time I hit play, I get a "Download for free today" screen, even though I already have it. Also, I have been installing and installing over and over.


Please Help,
Troubled Gamer




PS. Sorry if I made you sound like Dear Abby
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Zartania is online. Zartania
Joined: 23 May 2010
Total Posts: 20067
06 Jan 2014 02:17 PM
It is your firewall.
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Ilkellyou is not online. Ilkellyou
Joined: 06 May 2012
Total Posts: 3
17 Jan 2014 02:13 PM
When I play a game when i get in it says Connecting to server than Failed to Connect to the game ##### its been like that for days i got a windows 8 laptop ######## connection from ########### and my connections strong
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dragonrider911 is not online. dragonrider911
Joined: 07 Jun 2012
Total Posts: 140
28 Jan 2014 09:17 AM
/sweg/
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