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Re: Moderation: What's wrong and what needs to be done.

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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
21 Mar 2012 02:58 PM
V1.1 Updates:
Removed examples for obvious reasons.

Please note: TL;DR can be found at the end of every section.  Any post saying TL;DR will be reported for spam. 
Also note: I reviewed this post and there is nothing in it that requires reporting me.  If you don't like it, tell me why.  Don't just say "IT SUX!!11!" and false report me.


--Table of Contents--
1. Intro
2. Fairness
3. Appropriate Punishments
4. The Filter
5. Customer Service
6. False Bans
7. Conclusion
8. Invisible Siggy


---INTRO---

Moderation.

It's that thing that keeps Roblox in tight shape.  It weeds out the inappropriate, the annoying, and the stupid.  But recently, several issues have shown themselves with the moderation sect of the site.  These issues include, but are not limited to, Fairness, Appropriate punishments, the Filter, Customer Service, and False Bans.


---Fairness---

That's a term we all like. Right?  Fairness.  It gives a warm fuzzy feeling.  That "everything is as it should be" feeling.  Such is not the case when dealing with moderation. NBCers receive instant and often times extreme or unneeded (But we'll cover that later) moderation.  But at the same time, BCers end up getting away with things that should result in severe punishment. 


So my suggestion?
Make moderation FAIR.

If a BCer hacks, ban em.
If a BCer constantly PAs, ban em.
If a BCer trolls, ban em.
If a NBCer hacks, ban em.
If a NBCer constantly PAs, ban em.
If a NBCer trolls, ban em.



---Appropriate Punishments---

We've all received a warning or gotten CDed for something we didn't think was worth it.  Right?  It annoys the heck out of us.  We weren't being rabble rousers.  We didn't think there was anything wrong.  OR!  We simply stated an opinion (Note: Without being rude in it, of course) and we got in trouble.  I know this happened to VirtualDarks recently.  The moderators have all screwed up once or twice.  And that's fine, because we are all human.  But.  Shouldn't we think before we ban, moderators?  Get a second opinion?


So my suggestion?
Give out appropriate punishments, WITHOUT BIAS.



---The Filter---

Ah, there's something we all hate! :D
From a common mistyping of "shut" to an accidental Auto-Correct, we've all nearly gotten in trouble with this clunky filter.  Yet, there are some who know how to get around the filter.  Adding periods, speaking leet, adding spaces.  Trolls often get around our steel fortress of a filter. (sarcasm). The filter catches things it doesn't need to, and completely misses the big stuff.

So my suggestion?
Make a learning filter.  One the adapts to catching bypasses, one that recognizes spam, and one that ultimately enriches the community.



---Customer Service---

CUSTOMER SERVICE!  That thing that keeps Roblox users happy if they aren't pleased with something.  Simply ask them a question and— a bot gives a completely unhelpful answer that has nothing to do with what you asked? what is this I don't even......
Face it.  Customer Service is horrible.  I sent them an email requesting they revert Studio back to it's previous version.  Every single time I received Brighteyes bot reply telling me where to find it coupled with an offsite link. (Hypocrite much?) The next day, I would receive an email asking about the help I received. (- 9001 HELPZ!!)

My suggestion?
Put REAL PEOPLE in customer service. Not a bot that says "Here's an email with the word 'Studio' in it!  Let's copy and paste a post telling them where to find it!"



---False Bans---

Ok.  This really makes me irate. (Vocab word! :D ).  VirtualDarks recently posted a completely true post concerning a Creative Director.  And a certain snob false reported it and guess what?  IT WAS DELETED!  Did it deserve this? NU!  There was nothing containing libel (Another Vocab word! :D ) in the post.  It was completely true.  And the mods deleted it simply because they didn't like his position.  Is this fair? ABSOLUTELY NOT.

My suggestion? 
Ban for things that need it.
Not things that don't.
And do it without bias.



---Conclusion---

Questions? Comments? Support?
Hit that reply button.

Reports?
Don't.  False reporting is not allowed. :P



---Invisible Siggy---



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Aludra is not online. Aludra
Joined: 03 Oct 2011
Total Posts: 9927
21 Mar 2012 03:00 PM
Nice repost.

And anyways, "Fairness" is an opinion.

Some people will think it's fair, other's will not.

Deal with it.
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
21 Mar 2012 03:05 PM
I was debating wether to leave that in too.
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fluzzymcguzz9435 is not online. fluzzymcguzz9435
Joined: 30 Aug 2008
Total Posts: 2551
21 Mar 2012 03:10 PM
Everyone has already all seen all of these ideas before
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
21 Mar 2012 03:17 PM
I updated it.
Learn to read.
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fluzzymcguzz9435 is not online. fluzzymcguzz9435
Joined: 30 Aug 2008
Total Posts: 2551
21 Mar 2012 03:19 PM
I PRECEDED to read the entire thing AGAIN, and I've still seen all of these ideas before
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
21 Mar 2012 04:21 PM
Then use common sense and don't say anything.
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
21 Mar 2012 08:10 PM
.pmuB
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coolWobbuffet is not online. coolWobbuffet
Joined: 31 Mar 2011
Total Posts: 502
21 Mar 2012 08:29 PM
you posted many version that get lots of veiws.. yet mods are to busy swinmming in cash and baning nbcs to lower there monthly cost when they start doing this is the day robux is free...
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
21 Mar 2012 08:31 PM
I don't expect prices to lower or to become free.
I would like a few simple moderation annoyances changed.
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
21 Mar 2012 08:31 PM
I don't expect prices to lower or to become free.
I would like a few simple moderation annoyances changed.
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crazytomato4 is not online. crazytomato4
Joined: 09 Feb 2011
Total Posts: 1368
21 Mar 2012 08:53 PM
So basically this is a lengthy way to say that mods shouldn't be biased and that customer support should be better. Absolutely nothing else about the various things wrong with moderation that you could have talked about. Nothing on other solutions besides unbiased mods, which is rather difficult, considering some of them are actually human.

In any case, thank you for deciding to remove the personal attack part of the post. The last version was a spamfest of "ogm jaredvaldez sux suport". That's not how you should get supports. :)


I do support this idea, however I think that it could still be quite a bit better.
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Atken is not online. Atken
Joined: 10 Sep 2010
Total Posts: 338
21 Mar 2012 08:54 PM
I sort of agree. Sorry. This fourm isn't that important. And you owe me 7 minutes of my life. Yay! :l
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Milbert23 is not online. Milbert23
Joined: 04 Mar 2009
Total Posts: 23533
21 Mar 2012 08:55 PM
alternate plan:

dock the moderators coffee supply each time they falsely ban someone

oh wait, that would make them even more unreasonable
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
22 Mar 2012 06:13 AM
@Crazy:

Well no ideas perfect. :)

@Atken:

That post was rude, and basically the equivalent of you saying "TL:DR"
Read the shortened versions, and don't spam.

@Milbert

Interesting idea.... Hmm....
xD
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MrAusomeness is not online. MrAusomeness
Joined: 19 May 2011
Total Posts: 367
22 Mar 2012 06:29 AM
"If a BC...
....
If a BCer trolls, ban em.
....
....
If a NBCer trolls, ban em."

Don't you think trolling once doesn't deserve a ban? I think it should atleast have one or maby two warnings before you banned or your account gets terminated (if you're talking about a permaBan).
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cideadfsbaman is not online. cideadfsbaman
Joined: 05 Sep 2010
Total Posts: 2391
22 Mar 2012 06:51 AM
Support:there was spammer on FG that was OBC and never got banned.
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backbull is not online. backbull
Joined: 13 Aug 2010
Total Posts: 32
22 Mar 2012 11:11 AM
i dont know know how i cant more agree,Like STHXX(sonicthehedgehogxx) He should get banned.He has been online dating like; a million times.You know what?The moderators hooked him off because of the money he is supporting to them of his OBC.Like always,rules also needs to be tighter.At any town & city game,you'll find a flamer,a online dater and a person threating.


-BCKBL
(backbull)
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
22 Mar 2012 08:07 PM
@Mr

Ehh.
It could go either way.
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deathrange07 is not online. deathrange07
Joined: 19 Jan 2008
Total Posts: 62674
22 Mar 2012 08:12 PM
[ Content Deleted ]
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
23 Mar 2012 06:06 AM
That's the kind of ridiculousness that roblox has forced us to obey.
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Aleezybaby0 is not online. Aleezybaby0
Joined: 01 Jan 2011
Total Posts: 6335
23 Mar 2012 06:36 AM
Well, this is quite....EPIC
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chicka123 is not online. chicka123
Joined: 05 Jul 2008
Total Posts: 25356
23 Mar 2012 06:37 AM
@ci
Yeah Ikr.
@OT
Support.
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chicka123 is not online. chicka123
Joined: 05 Jul 2008
Total Posts: 25356
23 Mar 2012 06:38 AM
@Mil
Then ROBLOX would be out of coffie.
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EmoTran1998 is not online. EmoTran1998
Joined: 22 Jun 2011
Total Posts: 224
23 Mar 2012 07:23 AM
are you a moderator?
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