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Re: Moderation in ROBLOX

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Recruitsoldier is not online. Recruitsoldier
Joined: 18 Feb 2009
Total Posts: 9249
24 Jan 2012 09:08 AM
NOTE: This is NOT a copy off of Alex4897's idea. As you can see by the link below, this idea was created before that thread even existed. I've decided, however, to break down the thread into smaller, more readable posts, and this first section discusses moderation. This thread is relatively shorter in comparison to Alex's, but it covers some of the major details. :ETON

The original thread can be viewed here: http://www.roblox.com/Forum/ShowPost.aspx?PostID=596781551

Moderation in ROBLOX is becoming quite ridiculous. Literally laughable. And I've got a few proposals as to how moderation can be turned into fearful, enforcing proper discipline, while at the same time issuing proper bans and warnings throughout the whole of ROBLOX.

--

1. Better Customer Service and Banning System

idea inspired by: http://www.roblox.com/Forum/ShowPost.aspx?PostID=59509959

I might have a reputation for one who sides with ROBLOX at every argument, but this is not completely true. Only a fool would think that something is perfect and cannot be improved, and ROBLOX definitely needs improving in some areas.

To start off with, customer service. The mods say, "If you are unhappy with your ban, contact the mods." But what does a message to the mods give you? I know for certain that sending a message to a moderator will get you an auto-reply saying "Oh I'm sorry, but I get 10,000 messages a day and can't read all of them. Please go to the Help center or the FAQ if you have a question." This isn't a bureaucracy! Customer Service gives you a likewise reply, if you even know that Customer Service exists, since it's barely mentioned anywhere on the site.

What ROBLOX could do is, instead of sending a very random auto-reply talking about the fact that this moderator gets thousands of messages and it's impossible to read all of them, tell people that if they have a question about something, or they feel their ban was unreasonable, they could contact ROBLOX via "Contact Us" at the bottom of the screen.

However, the bans will also have to make sense in general. Even a good Customer Service system can't make up for lousy bans. People have been complaining about how their ban made absolutely no sense whatsoever, and I think this is due to the filter's inaccuracy. I believe that ROBLOX does not check any ban or warning the filter dishes out, and it will be much better if they do so. If ROBLOX could come up with a computer system that works together with the moderators, ROBLOX would be a much better place - bans will be much more accurate and people will complain less.

Now we move on to the third step. ROBLOX should also take a lot of care designing their ban messages. By this, I don't mean they need to spend a day painting flowers on the edges, but just make it so the banning seems human and says something that makes perfect sense for the one reading it. For instance, saying something like, "I'm afraid this type of word is not allowed, pretty sorry to have to ban you for it, but, you know... you gotta learn." I also think the "Contact Us" option should be offered every time you are issued a ban, so that you can immediately tell Customer Service that you are unhappy with it (if this is so).

And now, the last step. The Customer Service itself obviously has to be improved. I mentioned earlier that the moderator auto-reply should mention questioning Customer Service about bans and the like - but obviously, getting an auto-reply doesn't help much. It's almost better to go to the FAQ to get the answer as to why you were banned. If the moderators don't have any time to reply to you immediately, they don't have to. They should send an auto-reply first, along with a message saying, "A human reply will come to you soon." or something of the like, and later, when the mods have time, they can reply. However, I think there should be a single, direct step to undoing an unfair ban - and this even I cannot dream up. For those of you have read this far, you might be able to come up with something - and I'd be very happy if you did.

TL;DR: ROBLOX needs to update their Customer Service by removing vague auto-replies from the moderators. Instead, the auto-reply would tell you that if you had a question, you could go to Customer Service. The bans, however, need to make more sense - the computer needs to work with the mods, not separately. This will create a much better system indeed. The filter needs to stop dishing out unreasonable and vague bans, and the mods need to check these bans before they are issued. The mods also need to "humanize" and "color" the ban messages, not leave them vague and ugly.

--

2. The Filter

idea inspired by: http://www.roblox.com/Forum/ShowPost.aspx?PostID=59593991

ROBLOX has a wide reputation for a bad filter. This is nothing weird at all, for the reasons stated below.

ROBLOX's filter, for starters, likely works completely separate from the moderators, and this creates a lot of chaos. The report system is believed not to work and the filter makes a lot of inaccurate bans.

ROBLOX's filter, as stated in the last idea, should work in alliance with the mods, and not as a separate kingdom. They could do this by checking every ban and warning the filter issues before it actually gets made. It's tough work indeed, because the filter covers the whole of ROBLOX. But it's not bad if it takes time to check the ban. They can take as much time as they want, as long as they DO, in fact, do this. Just hire some new mods if your current ones can't handle the problem. This is an issue that's gone around unchecked for a long time, and it needs to be fixed.

I also think the filter should be able to detect the "bodies" of words. What I mean is, if, say, the word "purple" was considered to be against the rules, the filter would obviously ban anyone who says "purple." But this filter is so primitive it cannot detect the word if someone says "pur.ple," or "purpl." The filter should be able to see that, based on the general letters in the word, that it is against the rules. This will cut down on the number of rulebreakers a lot.

I'm no good at programming, but I do know that this shouldn't be very difficult to create. Especially since there are likely a bunch of free programs out there that do this. It also doesn't matter HOW long you take to create this, just make sure it gets done.

This should also apply to commentaries, but that's something for later. There's still something else I think should be improved in the filter system. There are several moments where the filter can be very vague, especially in the forums. I'm always scared that, when I'm writing an ultra-long post like this, there's something in it that breaks the rules (in fact, in the original post, I spent ten minutes looking around for a word that broke the rules. I put spaces in "ban," "kingdom," "primitive," all that. Then I realized I said "shirts," but forgot to include the "r."). That doesn't usually happen, but nevertheless - no one likes the fact that the filter is so vague when it does happen. All it says is, "Sorry, but an item in your post has broken the ROBLOX rules," and leaves you saying, "Ok... but... which one?"

Since ROBLOX does not say anything specific about exactly what rules are not allowed, I propose this system. If someone says something against the rules in his post, and he spaces off it and starts making a new word, a message will pop up in the post and say, "Oops! This word is against the rules," and after clicking "Ok," the player will notice that the word that broke the rules has been outlined in red. It will remain so until he edits it, and if there are any red words in his post, it will be blocked.

In this way, the user knows exactly which word broke the rules, and this will be fantastic if it gets created.

TL;DR: The filter should work in cooperation with the mods to make bans much more accurate. The filter should also be able to detect words that break the rules by looking at their general structure, so for instance, if "purple" was against the rules, it would be able to detect not only "purple," but also "purpl," "pur.ple," "purrple," etc. The filter should also be less vague. In the forums, instead of telling you something in your post was against the rules, it should outline which one it was and block you from posting until those words are edited out.
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nenen is not online. nenen
Joined: 19 Jun 2009
Total Posts: 946
24 Jan 2012 09:30 AM
i support this
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CoolRockstar1000 is not online. CoolRockstar1000
Joined: 05 Aug 2010
Total Posts: 151
24 Jan 2012 10:59 AM
Support. But the admins really do need to check the forums, not just think of new hats all day.
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luigiyoshi6411 is not online. luigiyoshi6411
Joined: 20 Sep 2010
Total Posts: 1218
24 Jan 2012 05:27 PM
Support.
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Recruitsoldier is not online. Recruitsoldier
Joined: 18 Feb 2009
Total Posts: 9249
25 Jan 2012 10:07 AM
@all

Thanks for support. Bump.
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dain243 is not online. dain243
Joined: 09 Jul 2008
Total Posts: 789
25 Jan 2012 11:05 AM
Support. But your similar bodies blocking, could block out words like "Grass" or "Mass" etc.
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
25 Jan 2012 11:32 AM
YU COPEHD MEH.

Loljk. Good ideas. Support.

~~I can swing mah sword, sword~~
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Recruitsoldier is not online. Recruitsoldier
Joined: 18 Feb 2009
Total Posts: 9249
26 Jan 2012 08:51 AM
@dain

I intended to completely adjust the chat system altogether, which is a post that will come later.

When you have so much to post and so many ideas in your head, you're prone to leaving out certain things that you've already thought through.

@Alex

Thanks for not suing me for plagiarism. :D
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
26 Jan 2012 09:08 AM
:O

That's a good idea.
>:3
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Recruitsoldier is not online. Recruitsoldier
Joined: 18 Feb 2009
Total Posts: 9249
26 Jan 2012 09:10 AM
What are you going to sue me for? My reading license? I've barely a cent. Which explains my duck costume.
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moocow494 is not online. moocow494
Joined: 20 Jun 2008
Total Posts: 1631
26 Jan 2012 09:31 AM
Support...
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VerizonGuy is not online. VerizonGuy
Joined: 29 Sep 2010
Total Posts: 2090
26 Jan 2012 10:10 AM
No, just no.


----------
LOLJK!!


----------
Support.
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Recruitsoldier is not online. Recruitsoldier
Joined: 18 Feb 2009
Total Posts: 9249
27 Jan 2012 08:46 AM
Bump.
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Recruitsoldier is not online. Recruitsoldier
Joined: 18 Feb 2009
Total Posts: 9249
27 Jan 2012 09:33 PM
Bump.
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IamEpic1234567 is not online. IamEpic1234567
Joined: 07 Sep 2011
Total Posts: 11871
27 Jan 2012 09:46 PM
I could've sworn I seen this thread before.

Support
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robloxkid08 is not online. robloxkid08
Joined: 23 Nov 2008
Total Posts: 5489
27 Jan 2012 09:56 PM
Yay, wordwalls!

Support.
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Recruitsoldier is not online. Recruitsoldier
Joined: 18 Feb 2009
Total Posts: 9249
28 Jan 2012 01:38 AM
You have, in the past, attempted to post a question on this forum, or another forum, with the same body. Duplicate posts are not allowed. This rule is sort of irritating but it helps cut down on spam.

Well I guess I have to bump that way from now on.
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superpenguin55 is not online. superpenguin55
Joined: 10 Jul 2010
Total Posts: 877
28 Jan 2012 01:45 AM
Support.
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Nickelodeondude123 is not online. Nickelodeondude123
Joined: 11 Sep 2009
Total Posts: 1620
28 Jan 2012 02:07 AM
Support 100%.
Ha. Like the admins would ever see this. It's a shame to know that some of them don't even bother.
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Recruitsoldier is not online. Recruitsoldier
Joined: 18 Feb 2009
Total Posts: 9249
28 Jan 2012 03:41 AM
Tump
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AwsomeAndrewD is not online. AwsomeAndrewD
Joined: 12 Sep 2010
Total Posts: 40000
28 Jan 2012 05:36 AM
I personally found your post, on viewing it, extremely flawed.
My eyes flashed with the numerous amount of words in front of me, and I was blown away by how you could present such an uncontributional post. I looked down, in the beginning, the middle, and near the end, to find that all of the post was infact widespread, and could have been shortened down to around three sentences. Furthermore, why would you post something like this on a Forum where people are lazy and usually won't read something that is more than five sentences? You really need to reconsider your post, or nobody is ever going to read it. Judging from the subject of your thread, it doesn't matter anyway, because the post would be so pointless and stupid to even waste my time reading it. You aren't going to get any decent replies, because you made the post content faaaar too long, and didn't even consider people who might have reading disablities. What about them, huh? Infact, just like them, all we see is a bunch of letters on the screen where you have mindlessly typed your long and boring post, while you will later wonder why you got no replies. Well, that's the reason. The post drags on for an extreme amount of lines, and it could easily be shortened down, which is why I'm so angry about it. You could also atleast include some paragraphs to give our eyes a rest, look at this huge wall of text, it is practically impossible to read. I feel like I'm having some sort of seizure as I look through all the words, flashing around. I'm getting lost in the content of your post repeatedly, and I think you should really reconsider what you have done. This is in no way helpful to your thread, as you can't get the point across in your thread's main content. If that is happening, then it is already too late, because even if people do read it, they'll probably be too exhausted to read the post anyway. If I was you, I'd clear out this wall of text into paragraphs, shorten it down to an easy-to-read point, and not include the same thing over and over to make the post longer. It was so long, even I'M not going to consider placing my eyes upon this monster to read it.I personally found your post, on viewing it, extremely flawed.
My eyes flashed with the numerous amount of words in front of me, and I was blown away by how you could present such an uncontributional post. I looked down, in the beginning, the middle, and near the end, to find that all of the post was infact widespread, and could have been shortened down to around three sentences. Furthermore, why would you post something like this on a Forum where people are lazy and usually won't read something that is more than five sentences? You really need to reconsider your post, or nobody is ever going to read it. Judging from the subject of your thread, it doesn't matter anyway, because the post would be so pointless and stupid to even waste my time reading it. You aren't going to get any decent replies, because you made the post content faaaar too long, and didn't even consider people who might have reading disablities. What about them, huh? Infact, just like them, all we see is a bunch of letters on the screen where you have mindlessly typed your long and boring post, while you will later wonder why you got no replies. Well, that's the reason. The post drags on for an extreme amount of lines, and it could easily be shortened down, which is why I'm so angry about it. You could also atleast include some paragraphs to give our eyes a rest, look at this huge wall of text, it is practically impossible to read. I feel like I'm having some sort of seizure as I look through all the words, flashing around. I'm getting lost in the content of your post repeatedly, and I think you should really reconsider what you have done. This is in no way helpful to your thread, as you can't get the point across in your thread's main content. If that is happening, then it is already too late, because even if people do read it, they'll probably be too exhausted to read the post anyway. If I was you, I'd clear out this wall of text into paragraphs, shorten it down to an easy-to-read point, and not include the same thing over and over to make the post longer. It was so long, even I'M not going to consider placing my eyes upon this monster to read it.I personally found your post, on viewing it, extremely flawed.
My eyes flashed with the numerous amount of words in front of me, and I was blown away by how you could present such an uncontributional post. I looked down, in the beginning, the middle, and near the end, to find that all of the post was infact widespread, and could have been shortened down to around three sentences. Furthermore, why would you post something like this on a Forum where people are lazy and usually won't read something that is more than five sentences? You really need to reconsider your post, or nobody is ever going to read it. Judging from the subject of your thread, it doesn't matter anyway, because the post would be so pointless and stupid to even waste my time reading it. You aren't going to get any decent replies, because you made the post content faaaar too long, and didn't even consider people who might have reading disablities. What about them, huh? Infact, just like them, all we see is a bunch of letters on the screen where you have mindlessly typed your long and boring post, while you will later wonder why you got no replies. Well, that's the reason. The post drags on for an extreme amount of lines, and it could easily be shortened down, which is why I'm so angry about it. You could also atleast include some paragraphs to give our eyes a rest, look at this huge wall of text, it is practically impossible to read. I feel like I'm having some sort of seizure as I look through all the words, flashing around. I'm getting lost in the content of your post repeatedly, and I think you should really reconsider what you have done. This is in no way helpful to your thread, as you can't get the point across in your thread's main content. If that is happening, then it is already too late, because even if people do read it, they'll probably be too exhausted to read the post anyway. If I was you, I'd clear out this wall of text into paragraphs, shorten it down to an easy-to-read point, and not include the same thing over and over to make the post longer. It was so long, even I'M not going to consider placing my eyes upon this monster to read it.I personally found your post, on viewing it, extremely flawed.
My eyes flashed with the numerous amount of words in front of me, and I was blown away by how you could present such an uncontributional post. I looked down, in the beginning, the middle, and near the end, to find that all of the post was infact widespread, and could have been shortened down to around three sentences. Furthermore, why would you post something like this on a Forum where people are lazy and usually won't read something that is more than five sentences? You really need to reconsider your post, or nobody is ever going to read it. Judging from the subject of your thread, it doesn't matter anyway, because the post would be so pointless and stupid to even waste my time reading it. You aren't going to get any decent replies, because you made the post content faaaar too long, and didn't even consider people who might have reading disablities. What about them, huh? Infact, just like them, all we see is a bunch of letters on the screen where you have mindlessly typed your long and boring post, while you will later wonder why you got no replies. Well, that's the reason. The post drags on for an extreme amount of lines, and it could easily be shortened down, which is why I'm so angry about it. You could also atleast include some paragraphs to give our eyes a rest, look at this huge wall of text, it is practically impossible to read. I feel like I'm having some sort of seizure as I look through all the words, flashing around. I'm getting lost in the content of your post repeatedly, and I think you should really reconsider what you have done. This is in no way helpful to your thread, as you can't get the point across in your thread's main content. If that is happening, then it is already too late, because even if people do read it, they'll probably be too exhausted to read the post anyway. If I was you, I'd clear out this wall of text into paragraphs, shorten it down to an easy-to-read point, and not include the same thing over and over to make the post longer. It was so long, even I'M not going to consider placing my eyes upon this monster to read it.
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MikeMichaelrules is not online. MikeMichaelrules
Joined: 04 Apr 2010
Total Posts: 2897
28 Jan 2012 06:22 AM
^^^

Thats what he said :P

Nah,im just putting the icing on the annoyed cake.
Support.
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jackisback12321 is not online. jackisback12321
Joined: 07 Mar 2010
Total Posts: 1536
28 Jan 2012 06:36 AM
@AwsomeAndrewD: I am seriously hoping that you're a troll. Numerous times, you tell the opening poster to include paragraphs. The irony of that request is unbelievable, considering he has already included paragraphs, and you have a total of zero in your post.
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AwsomeAndrewD is not online. AwsomeAndrewD
Joined: 12 Sep 2010
Total Posts: 40000
28 Jan 2012 08:19 AM
@Jack.
:3 Thats what happens when you copy and paste a big clump of text.
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IamEpic1234567 is not online. IamEpic1234567
Joined: 07 Sep 2011
Total Posts: 11871
28 Jan 2012 10:19 AM
Go troll off AwsomeAndrewD(put f word where troll is)

You should have READ the thread before you posted.What the hell are you tl;dr?

And you only increased how much I support

You should talk.If you actually put paragraphs I would've actually read your post.But no,though I get the gist



-To be continued
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