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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Unable to play any place.

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fettesben is not online. fettesben
Joined: 25 Oct 2007
Total Posts: 18656
04 Jan 2012 08:16 AM
Recently reinstalled Windows. Whenever I go on a game it either:

1) The website crashes (On ROBLOX Browser)

2) Immediately after everything has loaded the place says "You have lost connection to the game" (On Google Chrome)

I'll give computer specifications if needed.
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DragonOfTime is not online. DragonOfTime
Joined: 16 Jul 2008
Total Posts: 56933
04 Jan 2012 08:26 AM
I have literally EXACTLY the same problem as you, except I haven't noticed the website crashing

It could be that I recently installed a new graphics card, but to install the drivers I had to reinstall windows
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fettesben is not online. fettesben
Joined: 25 Oct 2007
Total Posts: 18656
04 Jan 2012 08:39 AM
Wait, problem resolved.

A friend told me to restart my computer, which I actually should have done the whole time.
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DragonOfTime is not online. DragonOfTime
Joined: 16 Jul 2008
Total Posts: 56933
04 Jan 2012 08:41 AM
You sure? I've tried restarting my computer dozens of times and the problem persists.
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LordJake1337 is not online. LordJake1337
Joined: 07 Feb 2011
Total Posts: 468
04 Jan 2012 11:28 AM
ROBLOX works on all my computers and laptops.
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fettesben is not online. fettesben
Joined: 25 Oct 2007
Total Posts: 18656
04 Jan 2012 12:27 PM
Wait, scratch that, only worked once.

Now I'm back to the same problem despite restarting computer. I'm really glad I didn't buy BC otherwise it would've been wasted money if this issue isn't resolved.
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DragonOfTime is not online. DragonOfTime
Joined: 16 Jul 2008
Total Posts: 56933
04 Jan 2012 12:40 PM
@ fettes

Again, what happens to me.

Question, what did you reinstall windows for?
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fettesben is not online. fettesben
Joined: 25 Oct 2007
Total Posts: 18656
04 Jan 2012 12:43 PM
@Dragon

Computer had random power offs after 10 minutes of starting. I couldn't find the cause and decided that reinstalling windows would be the best way to go.
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fettesben is not online. fettesben
Joined: 25 Oct 2007
Total Posts: 18656
04 Jan 2012 12:46 PM
It's also worth noting down that there was no warning regarding these power offs, it randomly occurred and there was no apparent reason.
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fettesben is not online. fettesben
Joined: 25 Oct 2007
Total Posts: 18656
04 Jan 2012 01:34 PM
To put it in more detailed terms.

ROBLOX Browser: After several minutes of even browsing around, it says "An unexpected error has occurred and ROBLOX needs to quit. We're sorry!" and then the page just shuts down, predictably. It also does this whenever I press the play button for any game.

Google Chrome: Seeing as the default ROBLOX browser failed to function I tried using my regular browser. Whenever I visit a game it successfully loads the place and immediately after it says "You have lost the connection to the game." leaving me no choice but to leave the game. Whenever I browse around the ROBLOX website on Chrome pop-ups occur claiming that Chrome needs to shut down however it never shuts down anyway.

ROBLOX Studio: I haven't actually tried much with this but I've recently had problems with inserting models and decals. Opening a place file works fine though.
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DragonOfTime is not online. DragonOfTime
Joined: 16 Jul 2008
Total Posts: 56933
04 Jan 2012 02:39 PM
Again, similar problems here

... what version of windows is it?
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fettesben is not online. fettesben
Joined: 25 Oct 2007
Total Posts: 18656
04 Jan 2012 02:45 PM
Windows XP
Home Edition
Version 2002
Service Pack 3

I think it might have been my Anti-Virus causing it.
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DragonOfTime is not online. DragonOfTime
Joined: 16 Jul 2008
Total Posts: 56933
04 Jan 2012 02:50 PM
Assuming it's 32-bit, I have the same (except Professional edition)

And I don't think it's a problem with any anti-virus.
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fettesben is not online. fettesben
Joined: 25 Oct 2007
Total Posts: 18656
04 Jan 2012 03:47 PM
Has anyone got a solution to this? I've tried:

1) Uninstalling and Reinstalling ROBLOX.

2) Restarting computer.

3) Disabling Anti-Virus settings.
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DragonOfTime is not online. DragonOfTime
Joined: 16 Jul 2008
Total Posts: 56933
04 Jan 2012 04:06 PM
>2 people with same problem posting on same thread all day
>One response from other person saying nothing but that it works fine for them
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danin11 is not online. danin11
Joined: 08 Oct 2010
Total Posts: 1
04 Jan 2012 05:20 PM
i have the same problem
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Artia44 is not online. Artia44
Joined: 15 May 2009
Total Posts: 24951
04 Jan 2012 05:29 PM
Defrag


Remove excess junk like unplayed games and stuff


most of the time its something to do with virtual memory or something


roblox crashes because it has little to no space to load
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DragonOfTime is not online. DragonOfTime
Joined: 16 Jul 2008
Total Posts: 56933
04 Jan 2012 05:31 PM
@ Artia

Problem started when I had literally just reinstalled windows, and all I had were the drivers, Roblox, and NFS Pro Street (from a disc, not downloaded).
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Rocket733 is not online. Rocket733
Joined: 04 Apr 2009
Total Posts: 30838
04 Jan 2012 06:18 PM
I have this problem, but my game doesnt even load..
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fettesben is not online. fettesben
Joined: 25 Oct 2007
Total Posts: 18656
05 Jan 2012 12:39 PM
It turns out that it was to do with my Graphics card. It had clogged up with so much dust that it couldn't actually run correctly and that also explained the random shutdowns on my computer prior to reinstalling windows due to the fact that the Graphics card was heating up beyond its average level and a safety protocol on my computer shut it down whenever it got too hot.
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adiF50 is not online. adiF50
Joined: 26 Nov 2010
Total Posts: 63
05 Jan 2012 04:43 PM
Exactly same problem Google Chrome

Im Using Windows Vista

Is It A Chrome Problem
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Homie71455 is not online. Homie71455
Joined: 20 Sep 2011
Total Posts: 88
05 Jan 2012 04:48 PM
You could just try it on another computer if you have one. I have problems like that too with my laptop. You could just try checking for protection walls,age restrcition,or maybe just cleaning out your window or just redownload it.
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DragonOfTime is not online. DragonOfTime
Joined: 16 Jul 2008
Total Posts: 56933
06 Jan 2012 06:00 AM
@ fettes

That shouldn't explain the disconnection at all. Like I said, this is a brand new graphics card that I'm running
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Willingroblox123 is not online. Willingroblox123
Joined: 18 Jan 2010
Total Posts: 6872
06 Jan 2012 10:26 AM
I believe it's a problem with chrome.

Exact same thing is happening to me on chrome, some random error message pops up from time to time, sometimes it says the roblox plugin has errored, whenever I enter a game it disconnects me either right after everything loads or a few minutes after.

I seriously don't wanna use that excuse of a browser internet explorer.

~C&G 2010 Jan.-2010 Oct.~ ~SH 2011-Present~
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Willingroblox123 is not online. Willingroblox123
Joined: 18 Jan 2010
Total Posts: 6872
06 Jan 2012 10:52 AM
Try using roblox studio.
Works better for me than anything so far, it's alittle bit slow but eh. If you don't wanna use roblox studio then try reinstalling chrome or something.

~C&G 2010 Jan.-2010 Oct.~ ~SH 2011-Present~
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