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Re: ---Moderation: What's wrong and what needs to be done---

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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
18 Dec 2011 11:51 AM

Please note: TL;DR can be found at the end of every section.  Any post saying TL;DR will be reported for spam. 
Also note: I reviewed this post and there is nothing in it that requires reporting me.  If you don't like it, tell me why.  Don't just say "IT SUX!!11!" and false report me.


--Table of Contents--
1. Intro
2. Fairness
3. Appropriate Punishments
4. The Filter
5. Customer Service
6. False Bans
7. Conclusion
8. Invisible Siggy


---INTRO---

Moderation.

It's that thing that keeps Roblox in tight shape.  It weeds out the inappropriate, the annoying, and the stupid.  But recently, several issues have shown themselves with the moderation sect of the site.  These issues include, but are not limited to, Fairness, Appropriate punishments, the Filter, Customer Service, and False Bans.


---Fairness---

That's a term we all like. Right?  Fairness.  It gives a warm fuzzy feeling.  That "everything is as it should be" feeling.  Such is not the case when dealing with moderation. NBCers receive instant and often times extreme or unneeded (But we'll cover that later) moderation.  But at the same time, BCers end up getting away with things that should result in severe punishment. 

Examples? (Note: these are not PAs.   They are simply relating facts to you, the reader)

JaredValdez2: 

As many of you long time users know, this hack has copied several front page games, then hacked the site to put his games on the front.  You may say to this "But Alex! He's been perma banned!" True.  But do you know how many alts this guy has created?  And they are obvious ones.  Delayed moderation is often the case with this user.  Why? He purchases OBC on every alt of his.  Lining the pockets of our admins.  Getting on their nice side.  He is practically invincible.


electro2000:
(Reporting for this will get you reported back tenfold)

We all know him.  OBCer.  Always sides with Roblox.  Thinks NBCers deserve nothing.  All this does not require moderation.  His opinion is as valid as mine, and yours.  But what gets me is how rude he is when stating his opinion.  And what does he get for this?  At most a week long ban, most likely less.


TalkBackwards:

You probably don't know him.  BCer.  Frequents the Music forum.  However, I've seen this guy tear people apart.  He has emotionally hurt so many users over the course of the year.  I've seen it firsthand.  This user is simply heartless.  Why is his account still around?  His BC makes him invincible.

(Again, don't report me.  This is just been relaying facts back to you.  I have not sugarcoated it.)


So my suggestion?
Make moderation FAIR.

If a BCer hacks, ban em.
If a BCer constantly PAs, ban em.
If a BCer trolls, ban em.
If a NBCer hacks, ban em.
If a NBCer constantly PAs, ban em.
If a NBCer trolls, ban em.



---Appropriate Punishments---

We've all received a warning or gotten CDed for something we didn't think was worth it.  Right?  It annoys the heck out of us.  We weren't being rabble rousers.  We didn't think there was anything wrong.  OR!  We simply stated an opinion (Note: Without being rude in it, of course) and we got in trouble.  I know this happened to VirtualDarks recently.  The moderators have all screwed up once or twice.  And that's fine, because we are all human.  But.  Shouldn't we think before we ban, moderators?  Get a second opinion?


So my suggestion?
Give out appropriate punishments, WITHOUT BIAS.



---The Filter---

Ah, there's something we all hate! :D
From a common mistyping of "shut" to an accidental Auto-Correct, we've all nearly gotten in trouble with this clunky filter.  Yet, there are some who know how to get around the filter.  Adding periods, speaking leet, adding spaces.  Trolls often get around our steel fortress of a filter. (sarcasm). The filter catches things it doesn't need to, and completely misses the big stuff.

So my suggestion?
Make a learning filter.  One the adapts to catching bypasses, one that recognizes spam, and one that ultimately enriches the community.



---Customer Service---

CUSTOMER SERVICE!  That thing that keeps Roblox users happy if they aren't pleased with something.  Simply ask them a question and— a bot gives a completely unhelpful answer that has nothing to do with what you asked? what is this I don't even......
Face it.  Customer Service is horrible.  I sent them an email requesting they revert Studio back to it's previous version.  Every single time I received Brighteyes bot reply telling me where to find it coupled with an offsite link. (Hypocrite much?) The next day, I would receive an email asking about the help I received. (- 9001 HELPZ!!)

My suggestion?
Put REAL PEOPLE in customer service. Not a bot that says "Here's an email with the word 'Studio' in it!  Let's copy and paste a post telling them where to find it!"



---False Bans---

Ok.  This really makes me irate. (Vocab word! :D ).  VirtualDarks recently posted a completely true post concerning a Creative Director.  And a certain snob false reported it and guess what?  IT WAS DELETED!  Did it deserve this? NU!  There was nothing containing libel (Another Vocab word! :D ) in the post.  It was completely true.  And the mods deleted it simply because they didn't like his position.  Is this fair? ABSOLUTELY NOT.

My suggestion? 
Ban for things that need it.
Not things that don't.
And do it without bias.



---Conclusion---

Questions? Comments? Support?
Hit that reply button.

Reports?
Don't.  False reporting is not allowed. :P



---Invisible Siggy---




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Kravior is not online. Kravior
Joined: 27 Jun 2010
Total Posts: 111
18 Dec 2011 11:59 AM
All this is legitimate. But ROBLOX has already been screwed too far beyond fixing. In other words, corrupt mods gonna stay corrupt.
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
18 Dec 2011 12:01 PM
Krav:

Unless we stage a coup.
:D
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PikminWorld is not online. PikminWorld
Joined: 03 Jul 2008
Total Posts: 13277
18 Dec 2011 12:08 PM
I like the idea a lot. Another thing though, is that the admins and mods set a bad example and are hypocrites sometimes. They say they can break their own rules and we can't. A younger kid, trusting the admins and mods would FOLLOW what they do. They sometimes use profanity, so will the kid.
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billyfish1214 is not online. billyfish1214
Joined: 16 Dec 2011
Total Posts: 3
18 Dec 2011 12:11 PM
what needs to be done is the facebook sing in button should be back cause my old account i cant get into without it
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Hare8901 is not online. Hare8901
Joined: 30 Apr 2008
Total Posts: 14463
18 Dec 2011 12:11 PM
I just ruined your hour of work and reported you for PA.. <3

Supported btw
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Tyler269 is not online. Tyler269
Joined: 26 Dec 2007
Total Posts: 3148
18 Dec 2011 12:14 PM
Suppooort!
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papey is not online. papey
Joined: 18 Sep 2008
Total Posts: 7424
18 Dec 2011 12:17 PM
Support.
inb4jaredvaldez2eletro2000andTalkBackwards
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
18 Dec 2011 12:29 PM
Hare,

WUT.
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pugzy is not online. pugzy
Joined: 16 Aug 2007
Total Posts: 11957
18 Dec 2011 12:37 PM
"As many of you long time users know, this hack has copied several front page games, then hacked the site to put his games on the front. You may say to this "But Alex! He's been perma banned!" True. But do you know how many alts this guy has created? And they are obvious ones. Delayed moderation is often the case with this user. Why? He purchases OBC on every alt of his. Lining the pockets of our admins. Getting on their nice side. He is practically invincible."

From what I've heard, Jared didn't hack. -.-
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
18 Dec 2011 12:43 PM
He exploites games, then hacks the site to put them on the front page.
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24601jeanvaljean is not online. 24601jeanvaljean
Joined: 14 Feb 2010
Total Posts: 223
18 Dec 2011 12:54 PM
Support. I've wanted to post this for ages but never had the courage to, for one of the very reasons that you posted up there (biased bans).
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
18 Dec 2011 01:39 PM
We both are BC, so I figuered if a punishment would arrive it wouldn't be that bad.
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
18 Dec 2011 04:27 PM
Bump please?
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
18 Dec 2011 04:27 PM
Bump please?
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Alex4897 is not online. Alex4897
Joined: 06 Aug 2008
Total Posts: 14517
18 Dec 2011 04:27 PM
DOUBLE POST RAGE.
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FlyingDucttape is not online. FlyingDucttape
Joined: 03 Sep 2011
Total Posts: 882
18 Dec 2011 04:34 PM
i support
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NETframework is not online. NETframework
Joined: 01 Jan 2011
Total Posts: 202
18 Dec 2011 04:38 PM
"Moderation"

Varies per moderator and perspective.

"Fairness"

That is a poor judgent, based only on your assumption. When you can give me evidence of a player getting away with breaking a rule, just because they have BC, then I may take it into consideration. JaredValdez2 - poor example. He obviously knows how to use a proxy and/or change his IP to avoid getting an IP ban on his internet. electro2000 - opinions are opinions, as criticism is criticism. You cannot ban him based on that - at all. Again, poor example. Yes, he has been banned, but not perma-ban. And besides, criticism is good. TalkBackwards - Again, cannot ban just because he may have offended someone. People need to accept criticism - always.

None of these are facts. These are your poor excuses for an assumption, then you base your entire argumenjt off those assumptinos. Ignorance, kid. Ignorance.

"Appropriate Punishments"

All our punishments are appropriate. I fully accept any punishment I get, even the perma-ban I got over a year ago.

"The Filter"

Too complex and too slow. Would simply take too much time, especially if it had to adapt per account. The player need to be more conscious and aware of his/her typing.

"Customer Service"

I believe they do have "real people" for customer service. I know for a fact that MrDoomBringer is in CS.

"False Bans"

Bring it up with Customer Service if you believe you have falsely been banned.
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DeadX is not online. DeadX
Joined: 28 Aug 2008
Total Posts: 705
18 Dec 2011 04:42 PM
"'Here's an email with the word 'Studio' in it! Let's copy and paste a post telling them where to find it!'"

HOW DARING OF YOU, INSERT 2 CREDITS 2 ME IMMEDIATELY!!!

UGH, floodcheck >.>

Only On Tuesdays
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DeadX is not online. DeadX
Joined: 28 Aug 2008
Total Posts: 705
18 Dec 2011 04:43 PM
Netframework,

Hello there Mr. Troll (CoughcoughCrunchityMunchityoperatinganalteventhoughyoudenyit)

Bring it up with Customer Service if we've been falsey banned?
Were you paying attention?
Though you most probably will deny this, like you deny every blatant obvious fact.

Customer Service is about as helpful as "WERHDFHSHDAHTHSDFGHD"

Only On Tuesdays
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NETframework is not online. NETframework
Joined: 01 Jan 2011
Total Posts: 202
18 Dec 2011 04:45 PM
"Hello there Mr. Troll (CoughcoughCrunchityMunchityoperatinganalteventhoughyoudenyit)"

Actually, both are alternate accounts of BeepBoopBop.

"Bring it up with Customer Service if we've been falsey banned?
Were you paying attention?"

Was I paying attention? Indeed I was. MrDoomBringer is part of CS, why don't you just talk to him?
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DeadX is not online. DeadX
Joined: 28 Aug 2008
Total Posts: 705
18 Dec 2011 04:47 PM
Netframework,

I bet that girl you quit Roblox to start a life with shut you down hard .-.
Come here to vent?

Only On Tuesdays
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Buisnessmaninc is not online. Buisnessmaninc
Joined: 22 Dec 2010
Total Posts: 28
18 Dec 2011 04:49 PM
All of this is very legitament.
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pugzy is not online. pugzy
Joined: 16 Aug 2007
Total Posts: 11957
18 Dec 2011 05:04 PM
"Hello there Mr. Troll (CoughcoughCrunchityMunchityoperatinganalteventhoughyoudenyit)"

Assuming, BeepBoopBop is a troll... -.-
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eletro2000 is not online. eletro2000
Joined: 10 May 2011
Total Posts: 2025
18 Dec 2011 05:05 PM
i should get a little more room for punishment, i pay a lot. i dont just take up server space without paying.
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