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Re: Lol

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tumppi000 is not online. tumppi000
Joined: 12 Nov 2008
Total Posts: 2265
10 Jul 2011 01:15 PM
Where ever I go on the site, I'm told that the best way to contact Roblox is info@roblox.com. When I do so, I get an automated message saying that I'm replied in 48 hours by the customer support team. When the time is past the deadline, I either get nothing at all, or a completely off-topic reply that seems like it's pre-written and pulled from a hat! Neither way helps me in any way. After pondering for a few months and a few messages, I come to a conclusion: Roblox has horrible customer support; there is no way to get in real touch with the staff. This must change. Maybe a few extra members to the support team and hand-written replies. Of course, hand written replies take more time, but I rather have a good, on-topic and helpful reply in a week than completely off-topic and useless response in 48 hours.
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Trioxide is not online. Trioxide
Joined: 29 Mar 2011
Total Posts: 32902
10 Jul 2011 01:19 PM
[ Content Deleted ]
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Tyrannosaurus23 is not online. Tyrannosaurus23
Joined: 27 Feb 2010
Total Posts: 2223
10 Jul 2011 01:23 PM
what did you send to them?
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mixeduplegos is not online. mixeduplegos
Joined: 16 Sep 2009
Total Posts: 8677
10 Jul 2011 01:24 PM
Depends on what you send them.
Then wait 48 hours.
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RECadmin is not online. RECadmin
Joined: 22 Jan 2011
Total Posts: 74
10 Jul 2011 01:24 PM
LIAR! It works pretty well to me :P
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geometrywars64 is not online. geometrywars64
Joined: 20 Oct 2009
Total Posts: 6020
10 Jul 2011 01:25 PM
It happened to me before.
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linzemol is not online. linzemol
Joined: 06 Nov 2007
Total Posts: 14714
10 Jul 2011 01:25 PM
It works great
I once asked a question about BC and got a perfect answer
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Daviidi is not online. Daviidi
Joined: 18 Sep 2008
Total Posts: 15215
10 Jul 2011 01:26 PM
Your message gets to customer support, and then they choose either to not respond, or they choose which pre-written response to send you.
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RECadmin is not online. RECadmin
Joined: 22 Jan 2011
Total Posts: 74
10 Jul 2011 01:26 PM
Wb Daviidi, long time no see :P
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Legend26 is not online. Legend26
Joined: 08 Sep 2008
Total Posts: 10586
10 Jul 2011 01:27 PM
@Davidii,

Or they write the response themselves. I first got an auto once, replied to that and actually got an answer.

-Legend-
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Optimisms is not online. Optimisms
Joined: 14 Jan 2011
Total Posts: 1646
10 Jul 2011 01:33 PM
They always reply to me
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tumppi000 is not online. tumppi000
Joined: 12 Nov 2008
Total Posts: 2265
11 Jul 2011 03:56 AM
I have sent them polite messages in which I make sure they understand what I mean, the most recent one was a complaint about a reminder I got for telling someone to contact info@roblox.com, but I got a reply pointing me to community guidelines, of which none prohibited asking someone to contact Roblox. None of the replies to this thread have been helpful yet, by the way.
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madattak9 is not online. madattak9
Joined: 30 Aug 2008
Total Posts: 244
11 Jul 2011 04:01 AM
I sent a message saying that ROBLOX was to glitchy to play, and described the glitches. Of course I was told to reinstall by an automated responce. So I sent another message after id tried reinstalling and it hadnt worked. This time they told me to go to buildermans help page, which had nothing at all on the glitches I had. So i sent another message. And I got guidlines on how you get to be an admin. so I sent another. And I was told to reinstall again.

Its pretty useless
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SergeantTBandos is not online. SergeantTBandos
Joined: 06 Jul 2010
Total Posts: 480
11 Jul 2011 04:06 AM
You?
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norchwain45 is not online. norchwain45
Joined: 12 Mar 2008
Total Posts: 4895
11 Jul 2011 04:09 AM
Sometimes it's helpful, sometimes it's not.
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Justin818 is not online. Justin818
Joined: 06 Jul 2010
Total Posts: 973
11 Jul 2011 04:17 AM
Sure Roblox admins is stupid and lazy.
They can't fix anything, made junk updates and much more.
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tumppi000 is not online. tumppi000
Joined: 12 Nov 2008
Total Posts: 2265
11 Jul 2011 07:49 AM
Bump. Roblox really needs to improve their customer support.
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waterkid54 is not online. waterkid54
Joined: 14 Sep 2008
Total Posts: 23907
11 Jul 2011 07:50 AM
whoever posted this tells 100% truth.
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frondome is not online. frondome
Joined: 23 Mar 2009
Total Posts: 4666
11 Jul 2011 07:51 AM
[ Content Deleted ]
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madattak9 is not online. madattak9
Joined: 30 Aug 2008
Total Posts: 244
14 Jul 2011 11:57 AM
:/
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RagnoKnight is not online. RagnoKnight
Joined: 16 Dec 2010
Total Posts: 4139
14 Jul 2011 12:02 PM
I post a reply how my NBC Respect Squad group was going to get CDed.
But I got no response. Now they are constantly tormenting our group by deleting the group description... D:
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ReflectionOmEgA is not online. ReflectionOmEgA
Joined: 21 Sep 2010
Total Posts: 1143
14 Jul 2011 12:03 PM
S-P-A-M
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Bobberkins is not online. Bobberkins
Joined: 13 Jun 2008
Total Posts: 10179
14 Jul 2011 12:04 PM
YES. BINGO.
You win.
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xzern22222 is not online. xzern22222
Joined: 15 May 2009
Total Posts: 6583
14 Jul 2011 12:05 PM
It took you 2 months to figure this out?
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