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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Antivirus preventing to play roblox

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ultramanzero is not online. ultramanzero
Joined: 12 Dec 2009
Total Posts: 19
06 Jan 2012 04:33 AM
when i want to play roblox, when i want to click "play" there is a message "cannot connect to roblox, is antivirus preventing roblox from accessing internet" this is sometimes happen in my computer. i use windows 7, my antivirus is eset. i already check it but nothing happen. i still can't play. is there any software in windows 7 that can do this??
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Visus is not online. Visus
Joined: 31 Dec 2011
Total Posts: 83
06 Jan 2012 06:31 AM
Um, that's something you SHOLDN'T be asking six year-olds. Ask Microsoft.
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Daniel555552068 is not online. Daniel555552068
Joined: 31 Mar 2009
Total Posts: 3517
06 Jan 2012 01:52 PM
1. Go on your antivirus.
2. Allow ROBLOX.exe

This should work.

~2068~ ಠ_ಠ
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ultramanzero is not online. ultramanzero
Joined: 12 Dec 2009
Total Posts: 19
07 Jan 2012 04:46 AM
hey asking to microsoft sometimes it not helped me. and you know my antivirus is eset, there is no firewall there. if there is firewall, i will not asking this to you.
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royaldevil is not online. royaldevil
Joined: 04 Oct 2009
Total Posts: 370
07 Jan 2012 06:09 AM
Windows 7 has their own built in Antivirus called Windows Defender you might want to check and see if that is blocking it. If that's not it try checking you normal firewall settings.


--The Helpful Devil--
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ultramanzero is not online. ultramanzero
Joined: 12 Dec 2009
Total Posts: 19
07 Jan 2012 07:46 AM
i already check the windows defender but didn't find anything. then i turn off that windows defender, but the problem still same. if the firewall, i already check it. and i found something that about roblox. i don't know its blocking or not. but the problem still same when i change it. now, am i missing something in windows defender or firewall?? cuz i'm suspicious that the problem is in that both of that program.
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Daniel555552068 is not online. Daniel555552068
Joined: 31 Mar 2009
Total Posts: 3517
07 Jan 2012 10:09 AM
Don't know then

~2068~ ಠ_ಠ Join My Primary Group!
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TheException is not online. TheException
Joined: 08 Mar 2011
Total Posts: 56
07 Jan 2012 10:20 AM
I'm sorry, but could you display some more information?
Here is my advice (Use at your own risk):
Go into the APPDATA folder. Make sure all your hidden folders are shown.
Delve into the file named Roblox.
Right click on Roblox Studio and Play Roblox. Using ESET, it should give you an option to always allow the program.
If you can find the extensions, make sure those are unblocked as well.
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TINISH0TZ is not online. TINISH0TZ
Joined: 20 Nov 2009
Total Posts: 2549
07 Jan 2012 10:24 AM
System restore your PC, don't use stupid restorers persuading you to buy them.
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TheException is not online. TheException
Joined: 08 Mar 2011
Total Posts: 56
07 Jan 2012 10:38 AM
Don't system restore. Factory/System restore should be your LAST RESORT, such as when you have a duplication virus.
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AgentZann is not online. AgentZann
Joined: 09 Nov 2008
Total Posts: 139
07 Jan 2012 01:33 PM
Is the 'anti-virus' program entitled as Win 7 Internet Security?
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PrincePatrick is not online. PrincePatrick
Joined: 19 Nov 2009
Total Posts: 52
07 Jan 2012 02:34 PM
My Only hint on this Is,One you have a Virus In which I can walk you through to fix it,Or two you have to allow it through Adminastration On your computer Or three I have no bloody clue. :P

Hope that Helps any.
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PrincePatrick is not online. PrincePatrick
Joined: 19 Nov 2009
Total Posts: 52
07 Jan 2012 02:36 PM
I have a Copy of Windows 7 aswell AND have hade similar things saying that windows it preventing it cause of this Virus crap but what I did was allowed and It fixed it like I said another Idea is going to adminastration and allow as a adminastrator that should do it.
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ultramanzero is not online. ultramanzero
Joined: 12 Dec 2009
Total Posts: 19
07 Jan 2012 06:45 PM
i think there is no something that wrong at roblox folder. why the folder prevent the program that same with it. and virus, really. its hard to believe. cuz i think if the viruses will be detected by my antivirus itself. and if it doesn't detected. it will stay in my computer and always prevent me when i want to play roblox. but, i have it sometimes. sometimes its working, sometimes it doesn't.
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AgentZann is not online. AgentZann
Joined: 09 Nov 2008
Total Posts: 139
07 Jan 2012 10:08 PM
I really can't understand you now...
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tigtogsss is not online. tigtogsss
Joined: 14 Dec 2009
Total Posts: 540
07 Jan 2012 11:06 PM
Then just allow it ._.
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aceofaces is not online. aceofaces
Joined: 05 Aug 2009
Total Posts: 239
08 Jan 2012 01:40 AM
Go to your firewall settings and allow Roblox.
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ultramanzero is not online. ultramanzero
Joined: 12 Dec 2009
Total Posts: 19
08 Jan 2012 04:30 AM
AgentZann ant other that can understand me in my last post, the important thing of my problem is i can't playing games on roblox cuz it said my antivirus preventing roblox to accessing internet. so, i look to my antivirus and i found nothing. after that, i look to the windows firewall->advanced settings, and i found something that maybe windows firewall that prevent roblox to access internet, cuz i found roblox name in it. i allow it, but, when i check it with playing roblox, the same message still appear. so, i go to windows firewall again. i thinking that the problem isn't there, then i found in windows firewall "allow a program or feature through windows firewall" when i click, i didn't found something that named roblox. then, i check windows defender cuz i think it is antivirus too. when i click option->allowed items, i didn't find something that named roblox again there. that is my problem. i already try to find it in google about that problem but i found nothing that can helped.
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ultramanzero is not online. ultramanzero
Joined: 12 Dec 2009
Total Posts: 19
08 Jan 2012 04:32 AM
sorry i mean AgentZann and other that can understand me in my last post.
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TheException is not online. TheException
Joined: 08 Mar 2011
Total Posts: 56
08 Jan 2012 09:19 AM
This anti-virus is sounding a lot like Panda. However, if it blocks Roblox from accessing the internet, use IE or Chrome. If you want to build, change UAC settings to allow it.
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prestonschiltz is not online. prestonschiltz
Joined: 22 Jun 2012
Total Posts: 3072
08 Jan 2012 12:28 PM
If they already blocked it un-block it and it should work there should be a button I think that says blocked files go through there and it should say roblox allow.
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ultramanzero is not online. ultramanzero
Joined: 12 Dec 2009
Total Posts: 19
09 Jan 2012 03:40 AM
Exeption, it is working?? using chrome or IE will work?? and what is UAC??
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ultramanzero is not online. ultramanzero
Joined: 12 Dec 2009
Total Posts: 19
09 Jan 2012 03:44 AM
prestonschiltz, i didn't find that my antivirus prevent it.
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solonightmare12 is not online. solonightmare12
Joined: 02 Nov 2010
Total Posts: 11
27 Jan 2012 07:23 PM
ya it wont let me either
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ultramanzero is not online. ultramanzero
Joined: 12 Dec 2009
Total Posts: 19
30 Jan 2012 08:48 AM
wait, i found the answer. that cuz ur own system. not antivirus/windows. my suggestion is the only way is to tune up ur system. or repair ur system with some application. if ur problem is not in system, then i suggest u to find in internet where is the problem. if not in antivirus, then in windows defender or windows firewall.
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