IDesireI
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| Joined: 31 Mar 2012 |
| Total Posts: 12 |
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| 22 Nov 2017 06:41 PM |
Thanks for being apart of the Red Lobster staff!
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This is a guide explaining the general protocol for the ranks Trainee through Senior Employee. In order to deliver our customers the best possible service, please read the entire guide, thank you!
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The first thing you should do is make sure your uniform has been put on, if not, please do so.
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ INTRODUCTIONS
Once a Customer walks up to the counter, you must greet them, introduce yourself briefly, and ask them if they would like their order taken.
Example of good starting phrases:
"Hello, welcome to Red Lobster, my name is John##### ###lease take your order?"
"Hi, thank you for choosing Red Lobster, I'm John, what would you like?
Example of bad starting phrases:
"Hi, what do you want?"
"My name is John, what would you like?"
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ GRAMMAR
One of the biggest problems you can have during serving somebody is grammar, whether it just looks bad, or you can't understand them due to the censor.
Remember to only capitalize the following; Your name, Red Lobster, The first word of a Sentence, I (Not i),proper nouns, and the other persons name if needed.
Bad Examples of Grammar:
"Hey My Name Is Toby, How May I Help You?"
Notice how every word is capitalized? Don't do that.
"hey, whats up, may i help you?"
The "whats up", is a no - go.
"Welcome to Red Lobster how may I help you?
Fine right? No. Use commas!
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Once you've quickly brought the person their food, you'll then ask if there's anything more they'd like.
For example:
"Anything else, sir/ma'am?"
"Will that be all today?"
If they say no, you'll immediately finish with your end phrase, if they ask for more, grab them the required item, and re-ask them if they would like anything else.
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Ending the order
It's always best to send the customer off with a final phrase.
Good ways to send the person off:
"Enjoy your food, sir/ma'am, and have an amazing day!"
"Have a great day, and enjoy the food!"
Don't simply say "Goodbye" or "Have fun."
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Hand-to Gui
While often self explanatory, I'll explain it in some detail here.
You equip the persons item, type their name and press enter.
Done.
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Thank you for reading, and we're glad to have you here at Red Lobster, if you have any further questions, please pm a Shift Manager +.
- Red Lobster Executive Team
Red Lobster Executive Team |
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