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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: What if someone ##### ## ####### and gets me banned?

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ProjectOzone is not online. ProjectOzone
Joined: 28 Jul 2010
Total Posts: 67
10 Oct 2017 09:26 PM
For a long while I quit Roblox, and turns out an ex-friend was active on my account and using it to scam. He got it banned, which sucked cause it had lifetime OBC. I emailed Roblox about it but they said the could only verify me if I emailed them from the email I made and forgot when I was eleven years old, 7 years ago, or the hackers email, which wouldnt prove that Im a victim but some guy trying to make up some lie. I tried to change my email back when I found out about it, but since I was term'd I couldnt change it. I also emailed them from every email that has been verified on my account in ### ##### in time or another, but Roblox wouldnt help me unless I emailed them from a forgotten 7 year old email, or the hackers email. I even messaged them on an email they wanted me to use before to verify im the owner, but they wouldnt budge even though I showed screenshots. I gave them a ton of evidence that someone else hacked me, including screenshots of him admitting he hacked me. I even pointed out the usernames. It used to be extremely similar to mine, only having an "_" between the two words in my name, to something similar to his, adding an I to his name. I asked Roblox to see the IP adresses signing onto the account because since I wasnt the one scamming, it shouldnt be my ## ###### and it should be the same as his, but they refused to even investigate that. I asked them to at least give me the chance to re-verify the oldest email I had access to, but they still refused to help me. Not only that, but I noticed that after the account was term'd, it was still playing pokemon weeks after that happened. Then a month later, limiteds it was wearing for a long time had just disappeared.


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ProjectOzone is not online. ProjectOzone
Joined: 28 Jul 2010
Total Posts: 67
10 Oct 2017 09:28 PM
The tags are supposed to be gets into my account since I hact say h4x


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ProjectOzone is not online. ProjectOzone
Joined: 28 Jul 2010
Total Posts: 67
10 Oct 2017 09:32 PM
Cant*
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ProjectOzone is not online. ProjectOzone
Joined: 28 Jul 2010
Total Posts: 67
10 Oct 2017 09:38 PM
Should I just give up and let them take all my stuff? Roblox has already deleted over 1Mil val from me. Like when I got scammed and they decided to term the scammer while she still had all my items. Rip my Rex and other things.
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iiLolzoGuy is not online. iiLolzoGuy
Joined: 18 Jul 2014
Total Posts: 306
10 Oct 2017 09:44 PM
Hey, I took the time to read this.

I wasn't banned, but I have had a hacker take my Immortal Sword: Endless Ice Slasher, which sucked.

ROBLOX might not be useful, but it's good to keep trying. I wouldn't lose hope if I lost all that hard work to earn 1 Mil in value


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ProjectOzone is not online. ProjectOzone
Joined: 28 Jul 2010
Total Posts: 67
10 Oct 2017 09:50 PM
Its been three months of me sending them evidence non-stop. Various screenshots of him admitting he got into my account here on the site, different methods to verify my identity, such as providing the billing name and address used to make purchases, all the emails Ive verified to the account and still have access to. How he claimed to be me from time to time, and how that could have been debunked. I told them information that could only be accessed by being in the account such as when exactly the BC runs out. Other screenshots and videos of me playing as the account, but no luck.
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iiLolzoGuy is not online. iiLolzoGuy
Joined: 18 Jul 2014
Total Posts: 306
10 Oct 2017 09:53 PM
Have you tried calling ROBLOX?


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ProjectOzone is not online. ProjectOzone
Joined: 28 Jul 2010
Total Posts: 67
10 Oct 2017 09:54 PM
Calling them? I didnt even know they had a ##### ####### Ill try that when I have time to call.
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iiLolzoGuy is not online. iiLolzoGuy
Joined: 18 Jul 2014
Total Posts: 306
10 Oct 2017 09:56 PM
They give you a number of one of the certain customer service lines to help you out. I hope it does better than the e-mailing.


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iiLolzoGuy is not online. iiLolzoGuy
Joined: 18 Jul 2014
Total Posts: 306
10 Oct 2017 10:00 PM
I'm gonna get off for tonight. Good luck with your account


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ProjectOzone is not online. ProjectOzone
Joined: 28 Jul 2010
Total Posts: 67
10 Oct 2017 10:57 PM
Thanks
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