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| 04 Sep 2017 09:37 PM |
Table of Contents Grammar Attitude Respect Protocol for Trollers Protocol for Exploiter Staff Complaints Popular People
SECTION I - GRAMMAR
Staff are to use grammar at all times. This includes the cafe, interviews, or any other Barcelo event. In order to keep Barcelo at a professional level, it is important all employees represent the company with proper grammar. If you lack grammar and reach three warnings, a demotion will be issued. *NOTE* If you mess up using grammar, please be sure to fix your mistakes.
SECTION II - PROFESSIONAL BEHAVIOR
Attitude is the important around the hotel, along with any Barcelo facilities. Having a negative attitude or showing disrespectful actions can affect the way you work, so it is best that you come to work with the best attitude, and ready to work. Being disrespectful, or having a bad, negative attitude can get you in a world of trouble. The first consequence is when an MR/HR/SHR tells you to stop. The second time is being talked to, along with a warning, and three times is a demotion. If you are not having a good day, DO NOT take it out on somebody, or something who did not make you have a bad day. Refrain from: Shouting in all caps, roleplaying commands(hit, kick, or any abuse in ANY physical way), name calling, and acting unprofessional. You are here to be professional, so please show that you are capable of doing so.
SECTION III - RESPECT
Respect is very IMPORTANT here at Barcelo. You have to give in order to receive. You have to present the group, and that takes respect, courage, dedication, etc. If a customer does not respect you(calling you names, using roleplaying commands, etc.) you are to handle the situation professionally. *Note* If you continue to go back and forth with that customer, and another MR/HR finds out, that person will not only be in trouble, but you will also. You are a representation to Barcelo, so you are to present us well.
SECTION IV - TROLLER PROTOCOL
If you encounter a troller,here is what you are to do: Ask them to stop politely Warn one time(Maximum warnings: 3) After three warnings, you are to kick the troller. *NOTE* Two kicks= One ban. So if you kicked a troller twice, the ban is their third kick but instead they can not come back.
*NOTE* Name the troller warnings.(Warning | Reason). If you do not name them, we will have not proof of what they did.
SECTION V- EXPLOITER PROTOCOL If you encounter an exploiter, please please please do the following: Ban them IMMEDIATELY no matter what type of damage they are doing. Exploiting means no clipping themselves, or destroying the map. You are to STOP what you are doing and do step number 1.
- Staff COMPLAINTS If a customer comes up to you (A low rank) about any staff complaints, do not take matters under your own authority. Instead, you must take it to the Executive Officer+ immediately. If no one is around, contact the nearest HR, and It will be forwarded to the EO+. If you are lower than EO+ and caught handling a staff complaint, you will be talked to. *NOTE* Only HRs handle complaints unless told for a manager to handle.
SECTION VII - ‘FAMOUS’ CUSTOMERS If a well-known player joins the game, It would be best if all employees remain chill and professional. We want to treat this player as a regular customer. Famous Robloxians are people too. This is to protect and secure the reputation of Barcelo. Non-Compliance to this order will result in immediate termination / Blacklist from Barcelo without notice. *NOTE* If other people are crowding them, you are to tell them to back up, if they do not listen, move the famous Robloxian to a different location.
*Note* Please follow these rules /standards and you will be Okay. If you have ANY questions, you may PM me via Discord. This is a fun game, but don’t let your fun affect your work, or get you in trouble.
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