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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: This Is Win10 Error help.

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AnonyKaan is not online. AnonyKaan
Joined: 01 Mar 2017
Total Posts: 16
30 Aug 2017 06:38 AM
http://prntscr.com/geva55 ######################### I have problem . Click screenshot.
----------------------------------------------------------------------------------
|Error: |
----------------------------------------------------------------------------------
Cannot connect to the roblox website.

Is antivirus software preventing roblox from accesing the Internet ?

If you continue ROBLOX may not work properly.
----------------------------------------------------------------------------------

Windows 10 x64 bit
Java 8 update 131 (x64)
Have'nt Unity

I installed it from Windows Store but there were many mistakes. In some games, Slow car driving and I don't see everyone. Emergency Help
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xxshadowsnhdxx is not online. xxshadowsnhdxx
Joined: 01 Aug 2010
Total Posts: 9749
30 Aug 2017 06:53 AM
Roblox doesn't use java or unity so they are not necessary.

there's probably something preventing it from connecting or your internet is too slow.

if you had slow motion problems then your processor might be too slow. Can you give me the specs by going into dxdiag.exe?
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AnonyKaan is not online. AnonyKaan
Joined: 01 Mar 2017
Total Posts: 16
30 Aug 2017 07:19 AM
######################
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AnonyKaan is not online. AnonyKaan
Joined: 01 Mar 2017
Total Posts: 16
30 Aug 2017 07:24 AM
System builder : ASUSTeK COMPUTER INC. System model : X555UB BIOS : X555UB.206 Processor : Intel(R) Core (TM) i5-6200U CPU @ 2.30 GHz (4CPUs), ~2.4GHz Memory : 12288 MB ram Disk memory file : #### mb used , ##### mb usable DirectX version : DirectX 12
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AnonyKaan is not online. AnonyKaan
Joined: 01 Mar 2017
Total Posts: 16
30 Aug 2017 07:29 AM
Ping : 27ms Download Speed : 4.73 Mbps Upload Speed : 0.68 mbps
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xxshadowsnhdxx is not online. xxshadowsnhdxx
Joined: 01 Aug 2010
Total Posts: 9749
30 Aug 2017 03:33 PM
That's a good laptop so it's removed from the list of possibilities on the causes for this.

The only things that may be a cause are your internet speed and (most likely) programs running in the background stopping it.

do you have active antivirus running in the background? if so then try to add roblox to the whitelist.
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AnonyKaan is not online. AnonyKaan
Joined: 01 Mar 2017
Total Posts: 16
31 Aug 2017 11:29 AM

There's nothing more than an intel antivirus on the back. I shut it down but I still get the same error :(
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AnonyKaan is not online. AnonyKaan
Joined: 01 Mar 2017
Total Posts: 16
31 Aug 2017 11:35 AM

In addition ; My old computer does not open and installs smoothly, which means that the internship is not slow, but the fps is very low. So I bought this Asus computer and added an exclusionary Roblox Installation.
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