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| 01 Aug 2017 10:34 AM |
• Introduction •
This training guide will show you how you can successfully host trainings without much problems. There are 3 training sections. You must get 2/3 correct. Including Trivia, Physical activity, and troll training. Good luck!
• Training Rules •
[1] Grammar is needed at all times, both inside and outside this training. Failing to use correct grammar will increase your chance of failure
[2] Respect is needed at all times towards your trainer and fellow trainees. Disrespect will not tolerated.
[3] Pay attention to your trainer for instructions during each section of the training to ensure you are doing everything correctly.
[4] Do not give your order to your trainer until he/she asks for it.
[5] Once you have finished. You will be sent to another room and told if you have passed or not. If you did not pass, you'll have to come to the next trainings hosted.
• Promotion Requirements •
In order to promote to waiter/waitress and the others. You will need to master these exact requirements.
Trainee to Waiter (3/5) Trainee to Host (3/5) Trainee to Chef (4/5)
You must either exceed or get the exact number to become promoted.
• Trivia Questions •
Before you start training the trainees, You are instructed to ask them these questions. It can either be one their own. Yet, the results must outcome in a good result.
𝐇𝐨𝐬𝐭/𝐇𝐨𝐬𝐭𝐞𝐬𝐬 𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐒𝐞𝐭 Q: What is your Host Greeting? A: Welcome to Braum's! How many is in your party today? (Introduction can change up) Q: How many Hosts can be at the podium? A: One. Q: Where should you stand if you are waiting to use the podium? A: Behind the current host. Q: What do you do if you do not own any VIP passes, but the person wants to sit in the VIP section? A: Ask an HR/ER with the pass to let you in or teleport you in. Q: True or False: Host/Hostess can substitute for Chefs/Waiters/Waitresses? A: True. Only if we are short on those positions.
𝐖𝐚𝐢𝐭𝐞𝐫/𝐖𝐚𝐢𝐭𝐫𝐞𝐬𝐬 𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐒𝐞𝐭 Q: How would you greet your customer? A: Welcome to Braum's. I am SoSo, I will be your waiter/waitress today. How may I take your order? (Introduction can vary on the person) Q: What do you do if you cannot read hash-tags? A: Ask an HR to translate for you. Q: What do you tell the customer once the food is given? A: Enjoy your food. Stay as long as you want! Q: What would you do if a customer asks for an item not on the menu? A: Tell them the menu is located in their inventory, and if they ask for it once again and it is not on the menu inform them that we do not serve them.
𝐂𝐡𝐞𝐟 𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐒𝐞𝐭 Q: Which food items require a bowl? A: Salad and Soups. Q: If you aren't sure how to prepare a specific dish, where do you look? A: At the food recipe handbook in the group's handbooks Q: What's unique about desserts? A: They do not require any ingredients, they are ready made.
• Orders •
You will be doing five orders with your group; each order should be getting slightly more challenging as you go from one order to the next. Only entirely correct orders can receive points. If they get the order correct, you’ll name them with the points they had. An example of this would be naming someone 1/5 for getting their first order correct, and then 2/5 for getting the second order correct. If someone makes a mistake in the order, you should explain what they got wrong and possibly tell them how to make the order if they got a large part of it wrong. If someone ends up failing, you are to tell them that they failed and then dismiss them. Once you have finished the orders, you will either move onto the next half of the training or send those who passed to the lines depending on what half of the training you did first. You will hand your instructor the food when told so!
• Troll Training •
You will be instructed on how you should deal with trollers. You will be lined up and the instructor will dress as a troller, saying these 3 statements.
[1] gimme all yourz money [2] braums is so bad [3] u have nos live (These statements may vary, as long as they are troll-related)
You are instructed to figure out who you will deal with them. You must get 2/3 correct in order to pass those trainings.
Instructor please read: -No stereotypes -Refrain from strong language -You may wear a troll suit. -If a staff member gets uncomfortable, tone down your stimulation a little bit.
• 𝐃𝐢𝐬𝐦𝐢𝐬𝐬𝐚𝐥 •
Once you have completed Trivia, Physical Training, and Troll Training, you may dismiss your group and tell them to head on over to Braum's, before so tell them if they have passed or not. Feel free to answer any remaining questions they have.
Signed, PyroClutch23 Chairman's Assistant, Braum's All-Around Developer, and NBA Enthusiast |
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