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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: rollback for compromised account?

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Destroyer9034 is not online. Destroyer9034
Joined: 23 Mar 2012
Total Posts: 23
31 Jul 2017 01:56 PM
will they give a rollback if my account was compromised and all of the items were traded to another user
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
31 Jul 2017 01:56 PM
it depends if you can provide enough proof or not & it also depends on if you've used up your one-time restore or not.


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Destroyer9034 is not online. Destroyer9034
Joined: 23 Mar 2012
Total Posts: 23
31 Jul 2017 01:58 PM
i sent proof of the chrome extension and the proof of the trade would that be enough, and i havent had a rollback before
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
31 Jul 2017 02:00 PM
you should be able to get it back then, you may not be able to but it is worth a try


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Destroyer9034 is not online. Destroyer9034
Joined: 23 Mar 2012
Total Posts: 23
31 Jul 2017 02:04 PM
do you think they could have gotten any other info on my computer if it was just a chrome extension??
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sherlockedholmes is not online. sherlockedholmes
Joined: 03 Feb 2014
Total Posts: 11884
31 Jul 2017 02:08 PM
i think the only info they can get from an extension is from what permissions you allowed google to give them when you got it
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Destroyer9034 is not online. Destroyer9034
Joined: 23 Mar 2012
Total Posts: 23
31 Jul 2017 02:10 PM
it said can change data from roblox sites and some google thing, but none of my google things have changed, what should i do
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sherlockedholmes is not online. sherlockedholmes
Joined: 03 Feb 2014
Total Posts: 11884
31 Jul 2017 02:19 PM
when you got the extension google shouldve asked you in a pop-up about the permissions the extension asks to use, all the permissions listed there are what could be compromised, the only things that can get compromised from an extension are things saved/used on your google chrome account, so it shouldnt be able to affect your computer, so if you allowed it access to saved passes or something, those passes could be compromised
what you should do is based on what permissions it asked to use
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Destroyer9034 is not online. Destroyer9034
Joined: 23 Mar 2012
Total Posts: 23
31 Jul 2017 02:22 PM
i think its fine, the other thing was used to get my ######## im pretty sure, do you think i will get a rollback though?? read above to see what i have said so far btw
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sherlockedholmes is not online. sherlockedholmes
Joined: 03 Feb 2014
Total Posts: 11884
31 Jul 2017 02:25 PM
im not sure how roblox will react, usually they just dont give stuff back i think
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Destroyer9034 is not online. Destroyer9034
Joined: 23 Mar 2012
Total Posts: 23
31 Jul 2017 02:26 PM
i have heard of people getting rollbacks, i hope theyll give me one
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CheyBlue is not online. CheyBlue
Joined: 06 Sep 2012
Total Posts: 15648
31 Jul 2017 02:43 PM
Have your parents or guardian contact info@roblox.com with screenshots of the trade and be sure to include your username. If you do not currently have control of the taken account they may need more info.

-CheyBlue (NOT A ROBLOX EMPLOYEE. I just like to help)
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Destroyer9034 is not online. Destroyer9034
Joined: 23 Mar 2012
Total Posts: 23
31 Jul 2017 02:53 PM
will they give me a rollback?
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Destroyer9034 is not online. Destroyer9034
Joined: 23 Mar 2012
Total Posts: 23
31 Jul 2017 04:27 PM
bump
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CheyBlue is not online. CheyBlue
Joined: 06 Sep 2012
Total Posts: 15648
31 Jul 2017 04:29 PM
They may give a rollback, it depends on the amount of proof you provided. It will take days for the response telling you if they decide to rollback.
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