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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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xOdyssey is not online. xOdyssey
Joined: 15 Mar 2012
Total Posts: 8
11 Apr 2015 03:06 PM
Hey there, I'm having trouble where every time I click play on a game, a window pops up. "You're moments away from getting into the game! Download and install ROBLOX". When I click download,the instructions come up and I follow the steps but when I install it tells me its installed and then I click play on the game again, an info-bar pops up at the bottom saying "Check Remember my choice and click Launch application in the dialog box above to join games faster in the future!" But there's no dialog box (External Protocol Request) that appears. When I just go onto another game to click play, it tells me yet again to install the launcher again as it did before. But when I try to install it again, (I think) it just assumes I already have it installed so it pops up a new chrome tab redirecting to the ROBLOX Games window.

I have tried:

Closing all google chrome browsers and uninstalling Roblox. Then I open up the roblox website and go into any game to reinstall the game launcher but it just does the same thing where it says its installed and when I click play, there's no dialog box (External Protocol Request) that appears.

I have also tried:

Going into "chrome://plugins" at the chrome address bar and enabling the roblox launcher plugin to "Always allowed" but it yields no results.

Maybe I might have something disabled to not receive any External Protocol Requests? Sorry its late over here and I'm really tired so I'm sorry if I'm missing something really obvious but if you could just point me in the right direction then I would appreciate it heaps. :o

Helpful feedback is appreciated. Thanks :>
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TobotRobot is not online. TobotRobot
Forum Moderator
Joined: 11 Sep 2011
Total Posts: 615
11 Apr 2015 03:32 PM
Hey xOdyssey,

What operating system are you using? Also, have you tried launching from a different browser?

Also, I think you can disable protocol requests. Can you check this setting?

1. Click the Chrome menu (three horizontal lines) on the browser toolbar.
2. Select Settings > Show advanced settings.
3. In the "Privacy" section, click Content settings.
4. In the dialog that appears, find the “Handlers” section:
5. To allow requests, select “Allow sites to ask to become default handlers for protocol".

Disabling them did not prevent the Roblox protocol request dialog from opening for me, but it's worth checking.
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xOdyssey is not online. xOdyssey
Joined: 15 Mar 2012
Total Posts: 8
11 Apr 2015 03:40 PM
Thanks for the reply, I'm using windows 8.1 and no I haven't tried launching it in a different browser but if the problem doesn't resolve itself then I might start playing roblox in mozilla firefox.

I already have that enabled to "Allow sites to ask" etc. but maybe it could be an extension? I'm going to try disabling all the extensions now and I'll come back with the results
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TheOsiris is not online. TheOsiris
Joined: 30 May 2010
Total Posts: 4534
11 Apr 2015 03:42 PM
At first I thought your browser might be unsupported, but then I heard Google Chrome, They did get a new launcher, but I didn't have these struggles and I use Windows 8.1 and Google Chrome. I find that strange.
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xOdyssey is not online. xOdyssey
Joined: 15 Mar 2012
Total Posts: 8
11 Apr 2015 03:47 PM
Yeah I'm still not getting the external protocol request.
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xOdyssey is not online. xOdyssey
Joined: 15 Mar 2012
Total Posts: 8
11 Apr 2015 04:08 PM
I just updated chrome now which I apparently haven't updated yet (that's embarrassing)
but the E.P.R is still not coming up.
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xOdyssey is not online. xOdyssey
Joined: 15 Mar 2012
Total Posts: 8
11 Apr 2015 04:22 PM
Oh okay, I just updated chrome as I said before but then I reset my settings and now I can play games again. Thanks for the help guys, I really appreciate it.

I'm sorry for being so dumb, I thought chrome would of updated automatically but I think you need the sign in playstore in order for that to happen or something.

Thanks for the help again guys and sorry. As I said before, I'm really tired so aha

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SuperAwesomeCody is not online. SuperAwesomeCody
Joined: 11 Nov 2011
Total Posts: 5
11 Apr 2015 06:08 PM
My problem is that my other browsers are slow and have too many pop-ups. Do you know how to fix this without a new browser?
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eekiezombie2506 is not online. eekiezombie2506
Joined: 04 Aug 2011
Total Posts: 20
24 Apr 2015 04:10 PM
Hey I have the same problem how did you reset your settings. (I am bad with computers)
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Thekidshane1 is not online. Thekidshane1
Joined: 17 Aug 2013
Total Posts: 1
06 May 2015 04:27 PM
Same it's so FUSTRATING and I had to delete roblox the WHOLE thing and then reinstall and it worked.
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TheGalacticEmpireGCW is not online. TheGalacticEmpireGCW
Joined: 23 Apr 2011
Total Posts: 104
06 May 2015 04:29 PM
Blame Google...
https://en.help.roblox.com/hc/en-us/articles/204495180-ROBLOX-Chrome-Update-2015
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hectorcool is not online. hectorcool
Joined: 06 Jan 2010
Total Posts: 3
19 Jul 2015 05:29 AM
Mine still dont work after all of that
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kittenboy6751 is not online. kittenboy6751
Joined: 22 Feb 2014
Total Posts: 1827
19 Jul 2015 06:04 AM
use Firefox
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hanasif is not online. hanasif
Joined: 15 Sep 2011
Total Posts: 293
13 Aug 2015 11:57 AM
Download google chrome canary then download roblox, It worked for me

https://www.google.com/chrome/browser/canary.html
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terrence657 is not online. terrence657
Joined: 08 Feb 2013
Total Posts: 23
13 Aug 2015 12:59 PM
same thing with me.
i use win10 on a toshiba laptop
for some reason i am unable to uninstall roblox and i dont even have the roblox plugin!
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Vanskis is not online. Vanskis
Joined: 08 Feb 2013
Total Posts: 36
15 Aug 2015 03:11 AM
Please Help me Same Prolvem
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epicbanana9696 is not online. epicbanana9696
Joined: 26 May 2015
Total Posts: 4
20 Aug 2015 10:59 PM
same problem
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lighting2030 is not online. lighting2030
Joined: 01 Sep 2012
Total Posts: 1
27 Oct 2015 01:14 AM
Didnt work
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Elitehero1 is not online. Elitehero1
Joined: 01 Mar 2015
Total Posts: 2138
29 Oct 2015 07:36 PM
SAME PLEASE HELP ME, I PRESS PLAY AND I JUST ONLY SEE THIS You're moments away from getting into the game! download and install roblox click here for help! AND I ALREADY TRIED TO UNINSTALL ROBLOX AND I ALREADY RESTARTED MY COMPUTER WHAT ELSE DO I NEED TO DO MAN.
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hectorcool is not online. hectorcool
Joined: 06 Jan 2010
Total Posts: 3
31 Oct 2015 11:08 AM
mine still dont work... it still wont show after updating and resetting the settings
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OPcraftPL is not online. OPcraftPL
Joined: 26 Nov 2014
Total Posts: 5
16 Dec 2015 03:14 AM
Reset computer x3
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MikeFlamez is online. MikeFlamez
Joined: 04 Nov 2012
Total Posts: 136
05 Mar 2016 12:21 PM
Aww man!! This terrible issue. It happened on my bday.


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Ashcash567 is not online. Ashcash567
Joined: 15 Aug 2014
Total Posts: 3
24 Jun 2016 08:48 AM
I have tried in both browsers Google Chrome and Mozilla IT DOSENT WORK THIS IS BS
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Ashcash567 is not online. Ashcash567
Joined: 15 Aug 2014
Total Posts: 3
24 Jun 2016 08:49 AM
i hate this i restarted my PC like 3 times and its still the same things
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Obaid_Abid is not online. Obaid_Abid
Joined: 31 May 2016
Total Posts: 4
05 Nov 2016 02:05 PM
i cant Launch any game with new chrome why do need verison
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