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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Hackers

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iPuggs is not online. iPuggs
Joined: 02 Jul 2013
Total Posts: 11
26 Jul 2017 01:02 PM
A user stole my equal to $500 (real$) black iron bucket using what i think was a game security hole. Customer Service won't fix or even ban player that stole the item because I got previously was hacked and my account has already been restored. This is totally unfair because I followed all suggestions to be safe. I have 2 step on, change my pass every month, never give out my pass, don't use extensions, and never click on weird or suspicious links. I emailed roblox and sent them all of the proof they need to fix the situation but i still have no luck. Some of my friends have had the same problem as me. They have gotten a lot stolen from them. In one of their cases, their account was not even previously restored. She sent them everything they needed as well as i did. Roblox just would not help them for whatever reason. This is extremely disappointing and im pretty sure im gonna quit cause im tired of wasting my money on this game. For all you people out there with valuable items, dont expect roblox to help you if something goes wrong. This should be fixed if they care about their customers.
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
26 Jul 2017 01:10 PM
i'm not against you/with them or anything, but how would you have gotten hacked if you have that much security and you've never downloaded anything 'suspicious'. also, they do say that they have a one time restoration policy and if they give you two restores then that wouldn't be fair to the people in the past who haven't been able to claim their items back after them being stolen. you're not the only one and yes, you lost a lot of money but i'm pretty sure one of the reasons the one time thing is implemented is because if you lose your items once, then you can get your items back then learn not to lose them again and be safe. which in your case, i don't even know. because if they can't help you, neither can we.

if i made no sense, i apologise


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iPuggs is not online. iPuggs
Joined: 02 Jul 2013
Total Posts: 11
26 Jul 2017 01:16 PM
Im not sure how i was hacked because i have everything possible to protect my account but somehow it happened unluckily. I alredy learned how to keep my account safe and have tried everything so i have no idea why this is happening to me.
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MaximumV1 is online. MaximumV1
Joined: 13 Aug 2012
Total Posts: 10549
26 Jul 2017 01:20 PM
someone probably PGed ur acc and just kept guessing ur 2 step code


so yeah next time make sure ur pass is really long and copy and paste it into a notepad document so it wont be easily PGed

theres nothing u can do just learn from what happened


ok cool so you can add a siggy here
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iPuggs is not online. iPuggs
Joined: 02 Jul 2013
Total Posts: 11
26 Jul 2017 01:23 PM
Ty for the advice MaximumV1 i appreciate it.
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