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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: My account was compromised, will I get my stuff back?

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iijesss is not online. iijesss
Joined: 26 Sep 2014
Total Posts: 47
18 Jul 2017 09:18 PM
My account was compromised last year and I thought I would've lost my stuff forever. I contacted ROBLOX and they said they'd give me full compensation via Robux value or my items back. I lost like 40 hats and faces with a value of 7676. All my game passes were deleted and good gear. I have more faith that I'll get my stuff back. They asked for proof and I told them the items that were deleted, the dates I brought them, and the prices. I couldn't bother do clothing as it would take forever. Also, the hacker is my friend. I forgave her. I'm not sure why but I don't want her banned. She made a mistake, and we've been friends for like 10 years. She's my only friend due to my anxiety D:
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Law_Protector is not online. Law_Protector
Joined: 03 Jan 2012
Total Posts: 327
18 Jul 2017 09:51 PM
Hi there,

If your account security has been compromised, it is important to immediately change the pa#########ou can do that by following this procedure:
Click on the gear icon on the top right menu > Click on settings > Next to Pass#########ck the crayon icon and complete the requested fields.

At this link, you can find more specific pieces of information on how to change your ##################################################################################################### you do not have access to your account, you can submit a "Forgot my pass#########uest to ROBLOX.

Here########### can do that: http################################################################################# know who has compromised your account, you must submit a Report Abuse form to ROBLOX.

This is how you can Report someone: https://en.help.roblox.com/hc/en-us/articles/203312410-How-to-Report-Rule-Violations-and-Block-a-User

If you have lost items on your account, you can contact ROBLOX Customer Service, and they will be able to possibly recover the losses at an 80% rate or lower depending on what would be the most appropriate. They could also decide to not recover the losses if they do have reasonable reasons to do so. You need to understand, that ROBLOX is not responsible for the losses, you are the one responsible of your account, and protecting it.

I will also provide you with the link to the Terms of Service: https://www.roblox.com/info/terms

For any other questions, do not hesitate to communicate with us through this account. *Please take note you must follow this account to be able to message us for safety purposes*

Thanks!
Sam
Ro-Help Team

2017- Ro-Help Team
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
18 Jul 2017 09:54 PM
i'm not really sure that they can give you back your items based off of what you gave them, it's kind of difficult considering you have no proof of it. try writing back to roblox and asking how you could prove it because i have absolutely no other ideas apart from asking your friend to write them an email explaining the entire situation, but obviously that could be faked in roblox's minds and they won't help you. i'm sorry i really have no clue.


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iijesss is not online. iijesss
Joined: 26 Sep 2014
Total Posts: 47
18 Jul 2017 11:55 PM
I have proof. I listed all the deleted items with the prices. That's proof. They can also check my transactions themselves. It's all accurate


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TheGrandTriumph is not online. TheGrandTriumph
Joined: 13 Apr 2008
Total Posts: 2999
19 Jul 2017 12:13 AM
yes, but you'll only get your stuff back once


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iijesss is not online. iijesss
Joined: 26 Sep 2014
Total Posts: 47
19 Jul 2017 01:29 AM
You joined in 2008. So I'm assuming you know this type of stuff.
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