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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: After update i Crash get bluescreen and reboot

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grzesioloPL is not online. grzesioloPL
Joined: 24 Feb 2013
Total Posts: 22
17 Jul 2017 06:06 AM
Stupid updates are breaking roblox. I can't play now. At first my roblox crashed after 2-5 minutes, it just stopped working. NOW i get bluescreen and then i reboot omg its breaking roblox zero support to people with weaker computers.
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KingslandingMongsis is online. KingslandingMongsis
Joined: 17 Dec 2015
Total Posts: 16
17 Jul 2017 06:40 AM
Get a better computer than. Scrub! ;p


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Ashley_Phantom is not online. Ashley_Phantom
Joined: 18 Jan 2013
Total Posts: 2147
17 Jul 2017 06:42 AM
Hello!

Please take a picture of the blue screen next time and send us the error code, we will try to investigate the problem and find a solution if we can.


ASUS GTX 1070 STRIX / i7 4790k / TridenZ 8GBs RGB RAM
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xxshadowsnhdxx is not online. xxshadowsnhdxx
Joined: 01 Aug 2010
Total Posts: 9749
17 Jul 2017 07:26 AM
umm

Could you take a pic of the BSoD and give us the specs of that computer? to get specs, hold windows key and the letter R and type in there dxdiag and tell us the processor, ram, and graphics adapter shown in there.
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grzesioloPL is not online. grzesioloPL
Joined: 24 Feb 2013
Total Posts: 22
17 Jul 2017 02:05 PM
ok in dxdiag:

Processor: Intel(R) Core(TM)2 Duo CPU T7500 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 3072MB RAM
Card name: NVIDIA Quadro FX 570M
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grzesioloPL is not online. grzesioloPL
Joined: 24 Feb 2013
Total Posts: 22
17 Jul 2017 02:06 PM
and about bluescreen...
i make pic with phone or what
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grzesioloPL is not online. grzesioloPL
Joined: 24 Feb 2013
Total Posts: 22
17 Jul 2017 02:30 PM
and now i don't get bluescreen but again:

i play roblox and after 2-5 minutes roblox freezes, screen turns off then it turns on again and then i need to exit roblox.
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xxshadowsnhdxx is not online. xxshadowsnhdxx
Joined: 01 Aug 2010
Total Posts: 9749
17 Jul 2017 03:55 PM
I think it's your graphics drivers crashing because the video card in your laptop can't handle roblox.
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grzesioloPL is not online. grzesioloPL
Joined: 24 Feb 2013
Total Posts: 22
17 Jul 2017 05:23 PM
YEA MAYBE BECAUSE OF UPDATES. I didn't crashed before it worked normally but then boom and i can't play. Because of updates RAM usage also is higher when you play.
WHAT ROBLOX HAS BECOME
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xxshadowsnhdxx is not online. xxshadowsnhdxx
Joined: 01 Aug 2010
Total Posts: 9749
17 Jul 2017 06:25 PM
What version of windows OS are you running?

I keep seeing threads about lag problems but I've never experienced this kind of lag myself, my issue was caused by the w(remove)ine, not roblox.
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grzesioloPL is not online. grzesioloPL
Joined: 24 Feb 2013
Total Posts: 22
18 Jul 2017 08:12 AM
i got windows 7 and i don't have crashing problems with any other games i play.
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Ashley_Phantom is not online. Ashley_Phantom
Joined: 18 Jan 2013
Total Posts: 2147
18 Jul 2017 09:25 AM
Hi!

Your notebook's specifications:

Processor: Intel(R) Core(TM)2 Duo CPU T7500 / 2.2 GHz BC / Intel Turbo-Boost not supported.

Random Access Momory (RAM): 3GBs of D D R 2 RAM.

Graphics Processing Unit: NVIDIA Quadro FX 570M
Integrated Graphics Processing Unit: None present in CPU

Okay, so.. This is one of the rare times i say that your system may not be capable of running ROBLOX.

As i##an already tell, your notebook was once created as a computer for designers, scientists or digital artists.

The problem is now fully visible, it's the graphics card. Your card runs as 475 MHz Core clock and 700 MHz memory clock. There are two big problems in your GPU.

1. Clock speed - 475 MHz isn't enough to render anymore, it's the primary reason. Your card get's overloaded and it results in your computer to crash.

2. The amount of graphics card VRAM. 256 MB of GDDR3 VRAM Is very poor, since the ROBLOX's recent engine update more memory was being used and ROBLOX now loads 300+ MBs of memory into your card's VRAM and it crashes it because it doesn't have that capacity.

The CPU isn't THAT bad but it's still struggling A LOT! 2.20 GHz is okay until you look at the bus speeds and that it doesn't even support intel's turboboost.


I'm sorry but we can't help with this problem. ROBLOX Doesn't have any low memory or low performance mods.

I'm sorry, but god damn you really need a new computer. It's about 10 years old.


ASUS GTX 1070 STRIX / i7 4790k / TridenZ 8GBs RGB RAM
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Night_owI is not online. Night_owI
Joined: 04 May 2016
Total Posts: 69
18 Jul 2017 09:32 AM
i would get a new computer. try to save money up somehow by asking for allowances when you do something good like chores or something like that.
i think ashley is right. you need a damn new computer
maybe play on your ipad instead or whatever tablet you have, if you got one.
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Ashley_Phantom is not online. Ashley_Phantom
Joined: 18 Jan 2013
Total Posts: 2147
18 Jul 2017 09:40 AM
I'm not mocking him or anything.. nonono but his computer is VERY old.

For 70 dollars you can pick up a used Latitude E6520 with an i5, NVS 4200M and it would run all roblox games without any problems at 60 FPS (10 Graphics)

With it you can also jump out of roblox and hop onto other games, it will work fine until you try to play something very demanding like Battlefield 1 or Advanced Warfare.


ASUS GTX 1070 STRIX / i7 4790k / TridenZ 8GBs RGB RAM
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OfficialSnipars is not online. OfficialSnipars
Joined: 23 Aug 2014
Total Posts: 1246
18 Jul 2017 09:50 AM
buy a mac
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Ashley_Phantom is not online. Ashley_Phantom
Joined: 18 Jan 2013
Total Posts: 2147
18 Jul 2017 09:52 AM
Never buy a mac, i already made a thread about it. Macs are terrible for gaming and you should never buy one.


ASUS GTX 1070 STRIX / i7 4790k / TridenZ 8GBs RGB RAM
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Chamilitant is online. Chamilitant
Joined: 03 May 2017
Total Posts: 19832
18 Jul 2017 09:56 AM
???
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grzesioloPL is not online. grzesioloPL
Joined: 24 Feb 2013
Total Posts: 22
18 Jul 2017 01:41 PM
ik my laptop is old but i don't have money currently ;-;;;;;;;;---------;
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Ashley_Phantom is not online. Ashley_Phantom
Joined: 18 Jan 2013
Total Posts: 2147
19 Jul 2017 05:40 AM
Hi.

All you need is about 80 dollars to get a used latitude..


ASUS GTX 1070 STRIX / i7 4790k / TridenZ 8GBs RGB RAM / ANTI MINIMODDER SHIELD, STAY BACK NUB
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grzesioloPL is not online. grzesioloPL
Joined: 24 Feb 2013
Total Posts: 22
19 Jul 2017 10:54 AM
welp gonna start saving money!
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Ashley_Phantom is not online. Ashley_Phantom
Joined: 18 Jan 2013
Total Posts: 2147
19 Jul 2017 10:57 AM
Just ask your parents, most wouldn't greed 80 dollars for a present.

But be careful, always check the condition and specs of the used items in ebay.


ASUS GTX 1070 STRIX / i7 4790k / TridenZ 8GBs RGB RAM / ANTI MINIMODDER SHIELD, STAY BACK NUB
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