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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: What Can I do?

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RobIoxManiac is not online. RobIoxManiac
Joined: 29 Mar 2017
Total Posts: 65
08 Jul 2017 11:39 AM
I got banned for false unauthorized charges because my account was compromised that dude bought false BC but when i was unbanned i wasn't owner of the group i messaged roblox and this is what they responded with

Hello CENSORED,

Thank you for contacting Roblox Customer Support. Please read the following information regarding group ownership:

When you first create a group, you are the group owner.

If you leave the group, then group ownership is awarded to the next player who is a member of Builders Club.

If you willingly give away ownership to another member, we will not be able to award ownership back to your account.

If the group leader leaves when there are no other group members with Builders Club, then no one is awarded ownership.

If the original group owner was compromised when they lost ownership, sometimes the group can be restored to them. These are reviewed on a case-by-case basis and there's no guarantee that we can restore the group. Also, we can't award group ownership to a different player if there is already a group owner.


To read more about groups, please check out our Help pages, located here: Group Help Pages

Sincerely,

Esther
Customer Service
Roblox



Anoyne help?
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Puff_Bot is not online. Puff_Bot
Joined: 29 Jan 2017
Total Posts: 107
08 Jul 2017 11:46 AM
Hi,

The answer to ROBLOX's reply was actually the truth.
If you get banned for anything that is bad to roblox's tos and rules then it's basically your own fault.

Losing your ownership against a group is pretty a risky thing to automatically transfer ownership to a different builders club user.

This also means the new ownership must transfer their ownership back to you as a undo.
But it's their choice now.


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RobIoxManiac is not online. RobIoxManiac
Joined: 29 Mar 2017
Total Posts: 65
08 Jul 2017 11:51 AM
i got banned because of the guy that got my account compromised
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Puff_Bot is not online. Puff_Bot
Joined: 29 Jan 2017
Total Posts: 107
08 Jul 2017 11:53 AM
Well i recommend next time adding a strong pass along with a pin code
and 2fa for your account to prevent future account losings.

This also means you should not share your stuff to everyone you don't know of.


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anthony_cc is not online. anthony_cc
Joined: 04 Aug 2016
Total Posts: 32
08 Jul 2017 12:01 PM
Sorry but he's right.

It doesn't matter who's on the account at the time, it even states in the TOS of Roblox, that the account is held responsible, sorry I know the rules are unfair.


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RobIoxManiac is not online. RobIoxManiac
Joined: 29 Mar 2017
Total Posts: 65
11 Jul 2017 07:18 PM
well i guess im going to have to buy BC one day and start all of that again
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anthony_cc is not online. anthony_cc
Joined: 04 Aug 2016
Total Posts: 32
11 Jul 2017 08:56 PM
Don't worry, this has happened to me ######## times because of the immature kids I was all those years ago, but if you think about it, this has changed me in many way, in fact it has made me a better person and it has made me appreciate more of my goals on ROBLOX, and has made me overcome more of my accounts.
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