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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: my old stolen acc

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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:10 PM
can you get it back? its the acc without the last digit in this user
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
07 Jul 2017 12:12 PM
did it get terminated?
if it did, then no you can't depending on how long ago you lost it. if it's just been hacked and it's not restricted, you can provide proof to roblox to see if you can get your account back. proof meaning purchases of builders club or robux that you made, and contact them through your verified email on that account.


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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:14 PM
i can easily get it back but i forgot my mail pass on that acc
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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:15 PM
which means i cant
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
07 Jul 2017 12:15 PM
if you forgot the email pass, just contact them through your normal email with the proof that you bought bc and the purchase information and you'll be able to get it back


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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:16 PM
im on an ipad so how do i give them proof?
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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:16 PM
hold on just bc? and stuff?
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
07 Jul 2017 12:18 PM
if you bought builders club or robux on that other account, if you can find the purchase you made using either p/yp/l or a debit then take a screenshot of that and send it to roblox, there should be some sort of ID that comes with the purchase so if you find that, send that to them too


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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:20 PM
i was a kid at that time so my parent bought it for my with cash IN HAND
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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:21 PM
cant i just tell them the mail on the acc?
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
07 Jul 2017 12:22 PM
i don't think emailing them from anything even the verified email will get your account back there must be some sort of online proof that you bought bc or robux. im sorry :/


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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:23 PM
because it would make it obvious that i own that acc
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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:24 PM
because ive been on it
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
07 Jul 2017 12:29 PM
they have to make sure that you definitely are the owner as some people can get into email accounts and impersonate people to get their account, and then take it. if that was allowed, everyone who's email has been hacked would've had their accounts taken over.


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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:30 PM
i do have proof actually its about a trade request on the acc
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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:30 PM
will the trade request help anything? and how do i mail them?
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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:32 PM
does a roblox card help anything? and i did buy builders club
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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:34 PM
cant i just send them the birth date?
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
07 Jul 2017 12:34 PM
the roblox card might help if you have the code that you used


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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:35 PM
.-. i threw it away years ago
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boy4u32 is online. boy4u32
Joined: 02 Aug 2014
Total Posts: 64
07 Jul 2017 12:39 PM
i also have a brother who used the same mail as that acc
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