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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: WASD not working

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Nukbear is online. Nukbear
Joined: 03 Aug 2012
Total Posts: 7
07 Jul 2017 08:43 AM
The WASD keys haven't been working for three straight days. I have tried resetting my computer, reinstalling ROBLOX, changing keyboard options, disconnecting and reconnecting my keyboard. I have done it all. If someone has had this problem, and knows the fix, I'll be very thankful! ROBLOX, please fix this bug, this is killing your game.
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
07 Jul 2017 08:58 AM
maybe one of your roblox files that allow you to move is corrupted. you should try deleting the roblox file and then running a game + downloading it again. if that doesn't help, i'll try and find another solution to it.

to find the roblox file you can choose any one of these paths:

→ right click the 'ROBLOX Player' icon on your desktop and press open file location
→ once it's opened, above the files it should have a path that says
"NAME > AppData > Local > Roblox > Versions > VersionNameHere"
click 'Local', it should take you right back to where you can find the ROBLOX file
→ once you've found the roblox file, press 'delete' on it and it should hopefully remove all of your files to do with roblox

or

→ go to any of your files as normal from your desktop or click 'this pc'
→ go down to where it says 'network' and underneath it, it should say 'name-pc', click it
→ press 'users' and then press 'dave' (or whatever your name is)
→ click appdata, then press 'local'. you can see your roblox file here, delete it.
→ you can also see the 'temp' in local, you should clear that too

once you've followed any one of those paths, click on a random game and press 'play' or go to: https://www.roblox.com/download
let robloxplayer download and try entering a game, if your controls still don't work, contact info@roblox.com.


∞
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FakeTrizPlayZYT is not online. FakeTrizPlayZYT
Joined: 15 Jan 2016
Total Posts: 3
07 Jul 2017 09:13 AM
it started yesterday and i could not move I tried leave and rejoining reseting also I tried WASD and If you can't move how will you play roblox????
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sweetmacaroni123 is not online. sweetmacaroni123
Joined: 26 Mar 2015
Total Posts: 3
07 Jul 2017 10:12 AM
Do you have a controller plugged in? if so, unplug it and then try. if not, check if your keyboard is unplugged or not
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Nukbear is online. Nukbear
Joined: 03 Aug 2012
Total Posts: 7
07 Jul 2017 10:25 AM
I forgot to mention, I use a MAC.
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Nukbear is online. Nukbear
Joined: 03 Aug 2012
Total Posts: 7
07 Jul 2017 10:26 AM
I also use a wired keyboard and mouse. I use a HP keyboard, a dell mouse, and a MAC. That is my PC.
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
07 Jul 2017 10:30 AM
i'm not experienced with macs at all but i'll try and find something to try and help you.

how to uninstall roblox using a mac (scroll down to the middle part of the page):

https://en.help.roblox.com/hc/en-us/articles/203312980

troubleshooting for mac users:

https://en.help.roblox.com/hc/en-us/articles/203312990-Troubleshooting-for-Mac-Users




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Nukbear is online. Nukbear
Joined: 03 Aug 2012
Total Posts: 7
07 Jul 2017 11:05 AM
I have tried reinstalling 3 times, I have restarted my computer completely multiple times. Yet, it still doesn't work. I don't know why, this has happened before, and I have waited, and it fixed itself. But I've never waited this long. Do you have any other suggestions?
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