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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Robux not loading, although I am sure a purchase was made.

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angelbaby520 is not online. angelbaby520
Joined: 22 Mar 2015
Total Posts: 4
20 Jun 2017 03:13 PM
I purchased about 5 dollars worth of Robux hours ago via the iTunes Store. It said right after that a purchase was made, but I later checked my balance on Roblox, and it turns out that I'm still out of ###### I'm not sure if it purchased correctly, as I have checked my summary and no accounts of purchasing Robux have been made. However, I lost 5 dollars on iTunes, so I'm sure some sort of transaction should have been made. Do I wait or do I contact them? Any feedback would be greatly appreciated :)
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xXEmeraldSlayerXx is online. xXEmeraldSlayerXx
Joined: 22 Aug 2016
Total Posts: 133
20 Jun 2017 03:18 PM
All i can say is roblox is haveing some issue right now like i cant even join a game let alone buy robux so all i can say is if u dont get the robux call roblox or Email them @ Help support you should find there nummber on google :D Hope that help you. ~Thanks Emerald
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angelbaby520 is not online. angelbaby520
Joined: 22 Mar 2015
Total Posts: 4
20 Jun 2017 03:24 PM
Thank you Em :D!! Any other feedback?
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Stormersoul is not online. Stormersoul
Joined: 24 Jan 2012
Total Posts: 2410
20 Jun 2017 03:29 PM
It can take up to 3-7 days.

After that, email info@roblox.com.
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angelbaby520 is not online. angelbaby520
Joined: 22 Mar 2015
Total Posts: 4
20 Jun 2017 04:41 PM
Okay, thank you! I just wasn't sure because my purchase never came up on the "summary" tab.
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angelbaby520 is not online. angelbaby520
Joined: 22 Mar 2015
Total Posts: 4
20 Jun 2017 11:29 PM
Bump! I would like some more feedback, just in case.
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