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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Roblox App problems!

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Dziazas is not online. Dziazas
Joined: 30 Jul 2009
Total Posts: 144
14 May 2013 02:39 PM
I have problems with my roblox app on my iphone 4. It wont let me purchase robux (the 90 robux). It says: we couldnt complete your purchase, please contact apple service. Its serious, please help!
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Dziazas is not online. Dziazas
Joined: 30 Jul 2009
Total Posts: 144
14 May 2013 02:45 PM
Please help!
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Dziazas is not online. Dziazas
Joined: 30 Jul 2009
Total Posts: 144
14 May 2013 02:51 PM
When I fill my apple accounts information and after I press ok, it will say: "we couldnt complete your purchase, please contact the iTunes customer service"... I really need replies, thank you.
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kingofthehill1234 is not online. kingofthehill1234
Joined: 15 Mar 2010
Total Posts: 705
14 May 2013 02:55 PM
Hello, Sorry I couldn't get back to you faster.
The app could be down right now. Try turning off your IPhone and Turning it back on. Or Uninstall the app, Than reinstall. If this problem continues,
Please contact info@ROBLOX.com

They should get back to you as soon as they can.
Thanks, KOTH
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Dziazas is not online. Dziazas
Joined: 30 Jul 2009
Total Posts: 144
14 May 2013 03:03 PM
I just realised that roblox app just got updated, that might of caused the problem... And huge thanks for the reply!
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Dziazas is not online. Dziazas
Joined: 30 Jul 2009
Total Posts: 144
14 May 2013 03:08 PM
Oh sorry, thats not the reason... It keeps saying the sane thing, even if roblox app got updated...
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kingofthehill1234 is not online. kingofthehill1234
Joined: 15 Mar 2010
Total Posts: 705
14 May 2013 03:13 PM
Have you contacted ROBLOX? Restarted your IPhone, Unintalled/Reinstalled the app?
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Dziazas is not online. Dziazas
Joined: 30 Jul 2009
Total Posts: 144
14 May 2013 03:54 PM
I tried to restart my iphone, I tried to re install the app... But nothing happens... I still didnt contact roblox.
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kingofthehill1234 is not online. kingofthehill1234
Joined: 15 Mar 2010
Total Posts: 705
14 May 2013 03:57 PM
Okay. Try contacting ROBLOX. We'll see what they have to say. Copy and paste there reply here, or tell me when it's fixed. I would try it to see if the same thing is happening, but sadly, I only have 0.15 Credits left...BUT I Use an IPod Touch 4G
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Dziazas is not online. Dziazas
Joined: 30 Jul 2009
Total Posts: 144
14 May 2013 04:15 PM
I just sent them a message on mail, and waiting for their reply. Thank you alot for your help and support @kingofthehill1234 :)
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kingofthehill1234 is not online. kingofthehill1234
Joined: 15 Mar 2010
Total Posts: 705
14 May 2013 05:42 PM
No problem. If you need anything, just ask ;)
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Dziazas is not online. Dziazas
Joined: 30 Jul 2009
Total Posts: 144
15 May 2013 11:27 AM
Never mind, it got fixed somehow :)
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coolcardriver1 is not online. coolcardriver1
Joined: 08 Apr 2011
Total Posts: 121
15 May 2013 01:25 PM
Can you help with the ID=17 thing cos I always get it
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Dziazas is not online. Dziazas
Joined: 30 Jul 2009
Total Posts: 144
15 May 2013 04:12 PM
I dont know for sure how to fix it, but try just re installing roblox on your PC again. Last time I got that error was long time ago, I never knew what did cause it.
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kingofthehill1234 is not online. kingofthehill1234
Joined: 15 Mar 2010
Total Posts: 705
15 May 2013 04:46 PM
It usually fixes itself! No need to worry!

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TobotRobot is not online. TobotRobot
Forum Moderator
Joined: 11 Sep 2011
Total Posts: 615
15 May 2013 05:24 PM
I recommend you contact info@roblox.com. They can work with you to get your robux. Sorry for the hassle.
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kingofthehill1234 is not online. kingofthehill1234
Joined: 15 Mar 2010
Total Posts: 705
19 May 2013 06:03 PM
Hello again, If you'd like to join our team, Player Support(My Primary Group) If you do, That way if you need help with anything else, You can just ask us! Also, You can check out my Foruming Hours in my Profile Blurb ;)
Thanks!
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funnychips is not online. funnychips
Joined: 26 Nov 2010
Total Posts: 3
13 Jun 2013 12:07 PM
Same exact thing is happening to me
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AniamlJam9 is not online. AniamlJam9
Joined: 22 Jan 2013
Total Posts: 1
20 Aug 2014 11:57 PM
HELP! IT WONT LET ME BUY 1,000 ROBUX!! IT SAID TRANSACTION DECLINED BY BANK!!
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Magggie18 is not online. Magggie18
Joined: 01 Mar 2013
Total Posts: 1
22 Nov 2014 06:30 PM
I can't do it either WTF i refuse to have just spent my money and can't GET IT TO WORK!!
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Midori_Ukina is not online. Midori_Ukina
Joined: 21 Mar 2016
Total Posts: 1
24 Mar 2016 10:55 PM
"Your transaction cannot be completed at this time, as you have reached a transaction limit. If you have any questions, please contact our Customer Service Team at info@roblox.com and reference error code DCC. Please note Customer Service cannot change or remove these limits." <-- What do I do about this? HELP!
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iiPianoBoyii is not online. iiPianoBoyii
Joined: 10 Jun 2016
Total Posts: 13
14 Jun 2016 03:48 AM
Hey, I know i am really late, but the answer is that the ROBLOX app can fail with many purchases, its just a bug they have. However, if ROBLOX takes any money from your account email the roblox support team and screenshot your proof of purchase (If shown) and then tell them your problem they should help.

- iiPianoBoyii
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TheLeftLeg is not online. TheLeftLeg
Joined: 31 Aug 2015
Total Posts: 6
14 Jul 2016 08:47 AM
I bought 80 robux on my phone and it said "the limit of transaction". I wasted a dollar and I cant fix it. ;-;
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Kalanison is not online. Kalanison
Joined: 11 Aug 2016
Total Posts: 2
17 Oct 2016 10:37 PM
Why can't I get robux I have literally tried everything played around with settings reinstalled it contacted roblox DX
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PlasticPeachey is not online. PlasticPeachey
Joined: 06 Sep 2014
Total Posts: 196
18 Oct 2016 06:18 AM
I have the same thing. I emailed roblox, and it was useless, they 100% copied what I read in the help section.


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