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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: ROBLOX Mobile Game Chrashes - Help us get more info

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ReeseMcBlox is not online. ReeseMcBlox
Forum Moderator
Joined: 04 Sep 2007
Total Posts: 4328
31 May 2013 11:38 AM
Hi there. We're working to improve the amount of crashes people get when playing ROBLOX on mobile devices. We are specifically looking for information about when you've loaded a game and then it crashes (closes itself). We are not looking for places where it just doesn't load because there are too many bricks. We know about that issue of too many bricks and are working on it separately.

So, if you have played ROBLOX mobile in the last day and it crashed (closed itself suddenly after you started playing) please answer these questions in a forum reply...

1. What was the place you were in? Post a link to it or the place ID number.

2. What speed internet do you have? DSL, Cable, etc

3. Which mobile device were you playing ROBLOX on?
iPad 2, 3 or 4
iPhone 4, 4s, or 5
iPod touch 5
iPad mini

4. What is the OS version on the device you were playing? It's a number you can find in the settings.

5. What were you doing when it crashed? Like running, loading a weapon, driving a vehicle, typing text etc.
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SherIocks is not online. SherIocks
Joined: 25 May 2013
Total Posts: 536
31 May 2013 11:39 AM
It doesn't load for me.
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Merely is not online. Merely
Joined: 07 Dec 2010
Total Posts: 17266
31 May 2013 11:43 AM
Gathering 'dem bugs
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SherIocks is not online. SherIocks
Joined: 25 May 2013
Total Posts: 536
31 May 2013 11:48 AM
:o
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ColorfulBrendon is not online. ColorfulBrendon
Joined: 28 Jul 2010
Total Posts: 23556
31 May 2013 11:57 AM
Oh hi, Merely
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ComeDownToTheCellar is not online. ComeDownToTheCellar
Joined: 12 May 2013
Total Posts: 5458
31 May 2013 11:57 AM
I was in crossroads by roblox.
I have wifi Internet connection usually very good.
iPad 3 was the device
I have the newest iOS update available.
I was walking, then suddenly it crashed.
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pilotsofie is not online. pilotsofie
Joined: 25 Mar 2013
Total Posts: 165
31 May 2013 12:00 PM
roblox mobils robux store doesnt work
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moded is not online. moded
Joined: 16 May 2009
Total Posts: 1575
31 May 2013 12:01 PM
@ComeDown
I was in crossroads too.
And yeah i have newest IOS. I got ipad mini. I was walking too.. lol.
Pft Merely, as you work for web team. I found a XSS hole! Yay! I'm so lazy.. Waiting response from roblox email. I could pm it you ofc.
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ComeDownToTheCellar is not online. ComeDownToTheCellar
Joined: 12 May 2013
Total Posts: 5458
31 May 2013 12:04 PM
Bump, reese I posted!
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SoggyToast5000 is not online. SoggyToast5000
Joined: 02 Mar 2010
Total Posts: 17075
31 May 2013 12:14 PM
ok
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TheAdventurousFox is not online. TheAdventurousFox
Joined: 07 May 2013
Total Posts: 1103
31 May 2013 12:16 PM
[ Content Deleted ]
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C1X is not online. C1X
Joined: 14 Jan 2013
Total Posts: 416
31 May 2013 12:18 PM
It always crashes -_-
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coolsamie2 is not online. coolsamie2
Joined: 13 Aug 2009
Total Posts: 18695
31 May 2013 12:19 PM
merely sent me here from twitter

~inb4anythingnegative~
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SumoComputerMan is not online. SumoComputerMan
Joined: 20 Apr 2011
Total Posts: 3143
31 May 2013 01:06 PM
Im pretty sure there is only an iPad 2...except, they offer one model with a retina display and another model with a lightning port. That doesn't make them 3 and 4.
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ReeseMcBlox is not online. ReeseMcBlox
Forum Moderator
Joined: 04 Sep 2007
Total Posts: 4328
31 May 2013 01:12 PM
OMG a typo in the title. What to do?

Thanks for your feedback, I will ask the devs to try out those places with those devices and see if it crashes.
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chainlee is not online. chainlee
Joined: 13 Dec 2010
Total Posts: 700
31 May 2013 01:19 PM
When there's a lot of chatting in-game, it will sometimes result in my game crashing. Also if there are alot of players in my game it will crash, but those two are only when I use my iPhone. I like to join games with a five player limit, also when there are too many bricks and scripts in the game it will make my iPhone crash.
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Icyistion is not online. Icyistion
Joined: 29 May 2013
Total Posts: 9
31 May 2013 01:27 PM
On iPhone's they are always lagging... When I joined a game on it, it just kicked me out.
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Zarrebauk is not online. Zarrebauk
Joined: 22 Apr 2011
Total Posts: 100
31 May 2013 01:28 PM
Sadly, I only got iPod4

All I can do is browse the catalog, inventory, profile, etc. I can buy TBC through iTunes though..

I noticed how loooong it takes to purchase two seperate items (such as TBC and 1000R$) From that site. It seems to take an entire day to buy two items from the iOs Store.

Is there a way you guys can make the transaction between purchases shorter when using iTunes money? There are many Limiteds I've missed out on (Timeless Top Hat) That I had to buy later on when all of those hats were sold due to not being able to buy the R$ I needed from the iOS Store.
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AzculPlaysRoblox is not online. AzculPlaysRoblox
Joined: 10 Feb 2013
Total Posts: 318
31 May 2013 01:54 PM
Even at PC when i join the game it lost connection or it shuts down after i joined the game
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Bombingbeast is not online. Bombingbeast
Joined: 07 May 2012
Total Posts: 122
31 May 2013 02:42 PM
1. What was the place you were in? Post a link to it or the place ID number. Trade Hangout. http://www.roblox.com/Trade-Hangout-RAP-updated-place?id=70501379

2. What speed internet do you have? DSL, Cable, etc. DSL

3. Which mobile device were you playing ROBLOX on? Iphone 4
iPad 2, 3 or 4
iPhone 4, 4s, or 5
iPod touch 5
iPad mini

4. What is the OS version on the device you were playing? It's a number you can find in the settings.?I'll go check but I know its most updated version of ROBLOX.

5. What were you doing when it crashed? Like running, loading a weapon, driving a vehicle, typing text etc. Typing
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Patchlate is not online. Patchlate
Joined: 09 Jan 2013
Total Posts: 125
31 May 2013 02:48 PM
ID of game: 26838733

wireless BT broadband

ipad 2

most recent update

i just went in the game and it crashed
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dietcoke101 is not online. dietcoke101
Joined: 13 Mar 2010
Total Posts: 296
31 May 2013 02:58 PM
1. http://www.roblox.com/Building-Stuff-place?id=23785337

2. High-Speed Rogers cable Internet

3. iPad mini

4. 6.1.2

5. I went in and it crashed. I went in again tried to chat and it crashed
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strickerben2 is not online. strickerben2
Joined: 22 Oct 2008
Total Posts: 84
31 May 2013 03:01 PM
You can try it at Xelia4's stargate place with iPod 5, newest update.

it crashes before it finishes loading.
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PeteyK473 is not online. PeteyK473
Joined: 18 Sep 2010
Total Posts: 1481
31 May 2013 03:32 PM
I think you made a typo...what is a chrash?

I have an iPod 4 so I can't play games by the way.
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Trisrock is not online. Trisrock
Joined: 27 Jun 2011
Total Posts: 5153
31 May 2013 05:29 PM
Usually it happens to me
At explosions
Nukes
Big games
Explosions
Amount of people
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