Th_g
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| Joined: 13 Apr 2013 |
| Total Posts: 824 |
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| 08 Jun 2017 02:42 PM |
Thank you for your patience as we review this. In the meantime, can you please confirm for us that you removed the extension that caused your items to be stolen? We also recommend checking and removing all browser extensions. Some browser extensions can steal login information or cookies and this allows someone else to access your account. We recommend not using any browser add-ons or extensions unless you are 100% sure they are from trusted sources.
Also, please do the few things, run a virus scan on your computer, reset the PW, and log out any other users. While logged into your account, you can do this by opening the Gear Icon > Settings > Security, and then click the Sign Out button.
What roblox sent me :) i think ill get pistf back! |
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DredayAJO
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| Joined: 24 Jul 2011 |
| Total Posts: 8172 |
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Th_g
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| Joined: 13 Apr 2013 |
| Total Posts: 824 |
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Th_g
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| Joined: 13 Apr 2013 |
| Total Posts: 824 |
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Tipin
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| Joined: 10 Jan 2009 |
| Total Posts: 4547 |
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| 08 Jun 2017 02:48 PM |
Listen man,
you will.
Just remain professional about the matter.
Don't send crazy emails or they won't take you serious.
Hope you get it back. |
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Th_g
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| Joined: 13 Apr 2013 |
| Total Posts: 824 |
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| 08 Jun 2017 02:53 PM |
| I have, Thanks though bro <3 |
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Spicci
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| Joined: 25 Oct 2015 |
| Total Posts: 7892 |
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HBJacob1
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| Joined: 08 Jul 2013 |
| Total Posts: 20437 |
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| 08 Jun 2017 02:56 PM |
Just like he said ^
Stay profesional.
You have potential to get your pistf back.
Hope you do man.
I hope for the best for you!
Don't take anything for granted! |
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Axoio
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| Joined: 29 Jan 2010 |
| Total Posts: 26689 |
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| 08 Jun 2017 02:58 PM |
if you get your pstf ill be so mad i showed roblox proof that i lost my items / my identity when i lost my items and they didnt do anything |
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Axoio
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| Joined: 29 Jan 2010 |
| Total Posts: 26689 |
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Th_g
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| Joined: 13 Apr 2013 |
| Total Posts: 824 |
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| 08 Jun 2017 02:58 PM |
| I hope i get it back to but i feel like ima get a devastating email that im not gonna get it back. |
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Spicci
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| Joined: 25 Oct 2015 |
| Total Posts: 7892 |
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| 08 Jun 2017 02:59 PM |
when I got hacked I couldnt even get past the "Please verify your email" XD
Slim Jesus |
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Axoio
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| Joined: 29 Jan 2010 |
| Total Posts: 26689 |
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| 08 Jun 2017 03:00 PM |
| their support system is terrible. |
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Blitzia
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| Joined: 05 Jan 2012 |
| Total Posts: 249 |
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| 08 Jun 2017 03:00 PM |
I hope you do get it back. Stay hopeful.
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| 08 Jun 2017 03:01 PM |
| gl to you I hope you get it back! |
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| 08 Jun 2017 03:01 PM |
I got scammed out of VESP and Yum, they said "SORRY THERE NOTHING WE CAN DO" om i was flipping ish
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Th_g
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| Joined: 13 Apr 2013 |
| Total Posts: 824 |
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| 08 Jun 2017 03:01 PM |
| Ty all for wishing me the best just gotta wait a few days now <3 |
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Th_g
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| Joined: 13 Apr 2013 |
| Total Posts: 824 |
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Tipin
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| Joined: 10 Jan 2009 |
| Total Posts: 4547 |
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| 08 Jun 2017 03:03 PM |
Th_g,
with all the valid information you have, you really should.
There's instances were people didn't get anything back but that could have been due to false information or being unprofessional to begin with.
You should get it back. Patience as they investigate...
It's a big item.
Next step if you get no genuine help is to call and leave a message if nothing is going positive. Be professional yet again, and explain briefly the issue if it comes down to it. |
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Th_g
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| Joined: 13 Apr 2013 |
| Total Posts: 824 |
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Tipin
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| Joined: 10 Jan 2009 |
| Total Posts: 4547 |
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| 08 Jun 2017 03:06 PM |
Sparkled,
I delt with their customer service before.
It's the best strategy for fast responses and quality service.
Been on ROBLOX since '09. I know how this goes haha. |
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| 08 Jun 2017 03:07 PM |
Yeah, I wasn't very professional with mine. I'll try to find the email they sent back.
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Th_g
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| Joined: 13 Apr 2013 |
| Total Posts: 824 |
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| 08 Jun 2017 03:09 PM |
We have reviewed your claim and we are not able to restore the item/currency to you. Our internal tracking tools do not show that your account was compromised at the time. There was also no issue with the trading or sales systems.
That was from ROBLOX.
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