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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Does roblox care for account theft?

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M_FG is not online. M_FG
Joined: 10 Jul 2016
Total Posts: 18
31 May 2017 08:22 PM
Today, my account got hacked today with 14.7k robux stolen, So can someone tell me why they dont care?
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SunlessEarth is not online. SunlessEarth
Joined: 20 Apr 2011
Total Posts: 50
31 May 2017 08:24 PM
Unfortunately, we cannot assist you with account issues. The only way to get help with an issue with your account is to contact Roblox support at info@roblox.com. They will be able to return lost or stolen assets to your account as long as you email them within a 14 day timespan that they allow for restorations. Be sure to include your account username and to contact them from the original email associated with your account. You may also use original billing if you no longer have access to the original email.

It is always best to enable 2SV on your account as well as an account pin. Read here on how to do that: https://en.help.roblox.com/hc/en-us/articles/203313380
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uglygun is not online. uglygun
Joined: 05 Dec 2015
Total Posts: 2143
31 May 2017 08:51 PM
They do, contact them
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8liss is online. 8liss
Joined: 05 Apr 2015
Total Posts: 1158
31 May 2017 09:09 PM
It depends on how it happened, if you fell for one of those scam bots it's not their fault. I don't see how you can get hacked otherwise. Just make your account more secure.


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CardboardedCharacter is not online. CardboardedCharacter
Joined: 12 May 2013
Total Posts: 153
31 May 2017 09:14 PM
Only way you could get hacked is if you gave out your ####### ############
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CardboardedCharacter is not online. CardboardedCharacter
Joined: 12 May 2013
Total Posts: 153
31 May 2017 09:15 PM
p@ss


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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
31 May 2017 09:59 PM
they do care sometimes, but did you try e-mailing them explaining the issue and showing proof? this could really help if you have chat-logs to prove it and purchases/trades.


lydia ♥
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
31 May 2017 10:00 PM
also what they said above, if you gave out your p/w then that's 100% your fault/problem and they most likely won't help you because they specifically ask you not to give it out, but if you clicked a link or downloaded something malicious then you probably have a chance at getting a refund/your account back.


lydia ♥
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M_FG is not online. M_FG
Joined: 10 Jul 2016
Total Posts: 18
02 Jun 2017 02:25 AM
It was mostly likely a chrome extension
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antoxa_13371 is not online. antoxa_13371
Joined: 15 Jun 2016
Total Posts: 10
02 Jun 2017 04:38 AM
ROBLOX Serisly you can IP ban ########## but you cant IP ban creators of SPAM BOTS?! Why they ignoring this?
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antoxa_13371 is not online. antoxa_13371
Joined: 15 Jun 2016
Total Posts: 10
02 Jun 2017 04:42 AM
I mean Q∪ᗩ⊂ĶITẏΉQ. If you can read this
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