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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Admins please help , a hat disapeared from my inventory.

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rafacost is not online. rafacost
Joined: 11 Jul 2015
Total Posts: 86
29 May 2017 11:06 AM
28/05/2017 my Universal Fedora vanished from my inventory.
I was playing Vehicle Simulator and my character wasn't spawning with the hat.
I went to check my Inventory and it was gone.
Then I searched it on the catalog and it appeared the option to buy it, but I had it before...
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SunlessEarth is not online. SunlessEarth
Joined: 20 Apr 2011
Total Posts: 50
29 May 2017 11:38 AM
[REDACTED]
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SimplyRefined is not online. SimplyRefined
Joined: 11 May 2015
Total Posts: 699
29 May 2017 11:40 AM
Was it a limited? if so, you could've accidently selled or sent a trade that included the item.


(っ◔◡◔)っ ♥ I simply got refined. ♥
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SunlessEarth is not online. SunlessEarth
Joined: 20 Apr 2011
Total Posts: 50
29 May 2017 11:42 AM
Hi,

If you recently had a Builder's Club membership (which allows you to participate in trading), check your trades and see if the item was traded to another user. You can check that by heading to the trade link on your nav bar to the left and clicking "Completed" in the drop down on the menu.

If there are no relevant trades to this issue, check your sales tab by heading to the trade link on your nav bar, clicking "My Transactions" and then clicking "Sales" on the dropdown. If there are a lot of transactions, press "CTRL+F" to search for the name of the item in this menu.

You will need to contact info@roblox.com if your account was compromised. If there are any transactions in either of these menus that you did not approve of, it is best that you contact Roblox Support for assistance. They will be able to return the items or assets that were taken from your account. It is always best to enable 2SV on your account as well as an account pin. Read here on how to do that: https://en.help.roblox.com/hc/en-us/articles/203313380

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illuminatical is not online. illuminatical
Joined: 20 Aug 2013
Total Posts: 897
29 May 2017 01:07 PM
check your trades to see if anything weird happened, i see that you're nbc, but still check. if theres nothing there, contact info@roblox.com about your situation. make sure to use your verified email on your account so they know it's you. they might ask you for any possible screenshots, so if you have any, provide them.


R$351
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rafacost is not online. rafacost
Joined: 11 Jul 2015
Total Posts: 86
29 May 2017 02:18 PM
No I'm pretty sure I didn't send a trade since I do not have NBC , the hat just vanished while I was playing Vehicle Simulator..
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rafacost is not online. rafacost
Joined: 11 Jul 2015
Total Posts: 86
29 May 2017 02:21 PM
And It's not a limited , It's just a 500 robux fedora
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TheRobloxCatGirl is not online. TheRobloxCatGirl
Joined: 08 Jun 2012
Total Posts: 467
29 May 2017 02:24 PM
So I wasn't the only one scammed? Mk cool.
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rafacost is not online. rafacost
Joined: 11 Jul 2015
Total Posts: 86
29 May 2017 02:39 PM
I even have saved outfits where I am still wearing the hat...
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