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| 27 May 2017 03:31 PM |
| When i try searching this up on my gmail it doesn't show anything to report a ###### that hacked my account. Can someone help me if im doing something wrong to try to contact them. |
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| 27 May 2017 03:33 PM |
| ROBLOX will be in service from Mon-Fri unless a admin helped you today. |
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ryen5642
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| Joined: 18 Jun 2016 |
| Total Posts: 12016 |
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| 27 May 2017 03:40 PM |
hmm
Donations: https://www.roblox.com/catalog/835485883/Quality |
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| 27 May 2017 04:07 PM |
| Mail support contact minimum 3 hours later(and max is 3 days). Please be patient. |
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| 27 May 2017 04:08 PM |
I can't be patient! My real account is being hacked right now!
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| 27 May 2017 04:10 PM |
-hacked-
Sir you have to contact info@roblox.com Appeals mail is for ban appeals, dont support and billing.
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Nxtella
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| Joined: 05 Jan 2014 |
| Total Posts: 3329 |
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| 27 May 2017 04:10 PM |
being hacked in what way? have you recently given out your information or clicked a malicious link/downloaded a malicious file?
lydia ♥ |
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| 27 May 2017 04:12 PM |
Im trying to ban this person for hacking into my account.
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| 27 May 2017 04:14 PM |
Yes, Some Person gave me a link to a chrome extension that after i downloaded thats when my account started to get hacked.
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| 27 May 2017 04:14 PM |
Then report abuse him and contact info@roblox.com appeals@roblox.com is for ban appealing, which is means wish a appeal for remove the non-reasonable ban. |
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Nxtella
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| Joined: 05 Jan 2014 |
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| 27 May 2017 04:16 PM |
| if someone gave you a link, you should contact roblox at info@roblox.com providing proof of someone giving you a link then provide proof of your account being hacked into, also providing billing information (eg. pp, visa, ########## transactions) will help to get your account back. appeals@roblox.com is mainly for appealing from bans/terminations. lydia ♥ |
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Nxtella
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| Joined: 05 Jan 2014 |
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| 27 May 2017 04:19 PM |
| I can't show proof because i can't sign in to my real account. They must have changed my ######### |
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| 27 May 2017 04:21 PM |
| YOU HAVE AN VERIFIED MAIL?(I hope its dont hacked.) |
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Nxtella
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| Joined: 05 Jan 2014 |
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| 27 May 2017 04:21 PM |
| did you buy any robux or builders club on your real account? if you did, and you used pp or a ###### #### you can find your transactions on the website and then send it to roblox to prove that you're the real account owner. roblox has a lot of people impersonating certain users to get their accounts but they're fake, sorry that this is such a hassle, but roblox needs to make sure most accounts are safe but the amount of forums i've seen on being hacked doesn't seem as if they're doing a good job. :( lydia ♥ |
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| 27 May 2017 05:24 PM |
| I waited for Roblox to respond and they said: "To assist you further, we will need to verify ownership. Verify the ownership by doing the following: contact us via email from the original billing email" What's the original Billing Email? |
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Nxtella
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| 27 May 2017 05:26 PM |
contact them from the email you first verified on your account.
lydia ♥ |
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| 27 May 2017 05:29 PM |
| is it ##################### |
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Nxtella
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| 27 May 2017 05:32 PM |
| Please reply to the email with your original email that was on the hacked account when you created it. :-] |
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