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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Trying to Contact appeals@roblox.com

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TheTashfin is not online. TheTashfin
Joined: 01 Nov 2014
Total Posts: 9
27 May 2017 03:31 PM
When i try searching this up on my gmail it doesn't show anything to report a ###### that hacked my account. Can someone help me if im doing something wrong to try to contact them.
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TheFastProGamer is not online. TheFastProGamer
Joined: 01 Apr 2016
Total Posts: 837
27 May 2017 03:33 PM
ROBLOX will be in service from Mon-Fri unless a admin helped you today.
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ryen5642 is not online. ryen5642
Joined: 18 Jun 2016
Total Posts: 12016
27 May 2017 03:40 PM
hmm


Donations: https://www.roblox.com/catalog/835485883/Quality
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kemalinanc13 is not online. kemalinanc13
Joined: 09 Jul 2015
Total Posts: 2139
27 May 2017 04:07 PM
Mail support contact minimum 3 hours later(and max is 3 days). Please be patient.
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TheTashfin is not online. TheTashfin
Joined: 01 Nov 2014
Total Posts: 9
27 May 2017 04:08 PM
I can't be patient! My real account is being hacked right now!


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kemalinanc13 is not online. kemalinanc13
Joined: 09 Jul 2015
Total Posts: 2139
27 May 2017 04:10 PM
-hacked-

Sir you have to contact info@roblox.com
Appeals mail is for ban appeals, dont support and billing.
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
27 May 2017 04:10 PM
being hacked in what way? have you recently given out your information or clicked a malicious link/downloaded a malicious file?


lydia ♥
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TheTashfin is not online. TheTashfin
Joined: 01 Nov 2014
Total Posts: 9
27 May 2017 04:12 PM
Im trying to ban this person for hacking into my account.


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TheTashfin is not online. TheTashfin
Joined: 01 Nov 2014
Total Posts: 9
27 May 2017 04:14 PM
Yes, Some Person gave me a link to a chrome extension that after i downloaded thats when my account started to get hacked.


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kemalinanc13 is not online. kemalinanc13
Joined: 09 Jul 2015
Total Posts: 2139
27 May 2017 04:14 PM
Then report abuse him and contact info@roblox.com
appeals@roblox.com is for ban appealing, which is means wish a appeal for remove the non-reasonable ban.
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
27 May 2017 04:16 PM
if someone gave you a link, you should contact roblox at info@roblox.com providing proof of someone giving you a link then provide proof of your account being hacked into, also providing billing information (eg. pp, visa, ########## transactions) will help to get your account back. appeals@roblox.com is mainly for appealing from bans/terminations. lydia ♥
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
27 May 2017 04:17 PM
m*ster-card*


lydia ♥
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TheTashfin is not online. TheTashfin
Joined: 01 Nov 2014
Total Posts: 9
27 May 2017 04:19 PM
I can't show proof because i can't sign in to my real account. They must have changed my #########
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TheTashfin is not online. TheTashfin
Joined: 01 Nov 2014
Total Posts: 9
27 May 2017 04:20 PM
#### ####
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kemalinanc13 is not online. kemalinanc13
Joined: 09 Jul 2015
Total Posts: 2139
27 May 2017 04:21 PM
YOU HAVE AN VERIFIED MAIL?(I hope its dont hacked.)
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
27 May 2017 04:21 PM
did you buy any robux or builders club on your real account? if you did, and you used pp or a ###### #### you can find your transactions on the website and then send it to roblox to prove that you're the real account owner. roblox has a lot of people impersonating certain users to get their accounts but they're fake, sorry that this is such a hassle, but roblox needs to make sure most accounts are safe but the amount of forums i've seen on being hacked doesn't seem as if they're doing a good job. :( lydia ♥
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TheTashfin is not online. TheTashfin
Joined: 01 Nov 2014
Total Posts: 9
27 May 2017 05:24 PM
I waited for Roblox to respond and they said: "To assist you further, we will need to verify ownership. Verify the ownership by doing the following: contact us via email from the original billing email" What's the original Billing Email?
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
27 May 2017 05:26 PM
contact them from the email you first verified on your account.


lydia ♥
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TheTashfin is not online. TheTashfin
Joined: 01 Nov 2014
Total Posts: 9
27 May 2017 05:29 PM
is it #####################
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TheTashfin is not online. TheTashfin
Joined: 01 Nov 2014
Total Posts: 9
27 May 2017 05:30 PM
no-reply@Roblox ####
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Nxtella is not online. Nxtella
Joined: 05 Jan 2014
Total Posts: 3329
27 May 2017 05:30 PM
tags. :(


lydia ♥
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SilentBuddy is not online. SilentBuddy
Forum Moderator
Joined: 01 Dec 2012
Total Posts: 2010
27 May 2017 05:32 PM
Please reply to the email with your original email that was on the hacked account when you created it. :-]
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