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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: (2) ROBLOX Won't Launch! (!)

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iiTerminux is not online. iiTerminux
Joined: 15 Dec 2013
Total Posts: 51
19 May 2017 09:16 PM
(Sorry if ROBLOX censors some things, there not bad. ROBLOX's system is though.)
Second post because no one saw my first :(

Hi, iiTerminux here.
I've been having problem w/ ROBLOX lately. The game will not launch. I press "Play" and it will pop-up a box and says "Configuring ROBLOX" then it will configure and soon go on to say "Starting ROBLOX" but it wont start. This is weird because i've never ever had this happen to me before. ROBLOX will not launch, I can only use the website sadly. I would like to play games w/ my best friends but can't. (Please help) I've emailed the support team at ROBLOX 15 times. (Just counted) and am still having problems. They redirected me to here for further assistance. This all happened after I cleared 100gigs of space on my Mac. I needed space so I deleted a lot of things. After that I was happy and went to play ROBLOX... But it wouldn't launch. I tried re-installing it and restarting my computer but it still will not launch. I went as far as to call my ISP and reset my wifi settings on my router and computer to see if that was causing it, no my wifi is normal and is ok (Below is Speed Test stats). I restarted it like 30 times now. Ive re-installed it and uninstalled it probably 50 times now and it still will not launch. Im so desperate to play because I love playing after school w/ friends. This is very saddening. Makes me very gloomy. I used Clean My Mac several times to uninstall ROBLOX during the (Reinstall and uninstall) process. I used hot-spot on my phone just in-case which was very slow and it dident even launch it. I've tried doing it on my other account, ZombieNation and it still wont launch. I've even made a new Mac User to see if it would work. It did, and then when I left the game it stopped working, it wont launch ROBLOX anymore either. Ive listed information about my computer, software, hardware, and wifi below. [Please, help me.]

Thank you,
Terminux

.. Below are answers ..

1. i'm using Mac OS Sierra. Version 10.12.5 Beta
iMac (21.5-inch, Mid 2011)
Processor 2.5 GHz Intel Core i5
Memory 4 GB 13 33## #z##D##
# Startup Disk Macintosh HD
Graphics AMD Radeon HD 6750M 512 MB
Built-in Display 21.5-inch (1920 x 1080) AMD Radeon HD 6750M 512MB

3. I've tried using every browser to download it. I mainly use Chrome.

4. I've been having issues for 2 weeks now, ROBLOX would launch and was playable then I needed to make space on my computer so I deleted a lot of stuff and now ROBLOX doesn't work/launch.

. I try to play it on browser. when I click the icon it asks to reinstall it. "Are you sure you want to open" -> "Configuring ROBLOX" -> "Starting ROBLOX" -> "ROBLOX has successfully been installed" then when I try and press play it doesn't launch, it just says "Starting ROBLOX" for hours.

5. Every time I try and launch ROBL#######d##sn't launch. It will say "Configuring ROBLOX" then when it gets done loading it says "Starting ROBLOX" but it wont start. I let it sit over-night. I've tried everything at this point.

6. Here is my wifi result
speedtest . net / my - result / 63###3##7###4##
Java and Adobe Flash are up-to-date and are functioning normally (working).
Im using Mac, and Google Chrome. I've tried this on multiple browsers and even made a new Mac profile. It launched ROBLOX once working, but I left the game and it would not launch anymore.




Thanks, iiTerminux


Thanks, iiTerminux
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diegreenluke is online. diegreenluke
Joined: 28 Mar 2013
Total Posts: 3495
19 May 2017 10:37 PM
I have a similar problem, I am also on ##### ###### 10.12.4. Whenever I press play, literally NOTHING happens, as if I never had it installed, even though I do. I've tried everything. I have also been experiencing this for 2 weeks.
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DrDinoMax101 is not online. DrDinoMax101
Joined: 08 Aug 2016
Total Posts: 1
19 May 2017 10:59 PM
I've had the same problem but ROBLOX won't give me a answer
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iiTerminux is not online. iiTerminux
Joined: 15 Dec 2013
Total Posts: 51
20 May 2017 12:35 AM
Yea me to bro. Emailing the support team, a week ago they said it was a known bug and they were working on it but then someone emailed me back saying stuff completely unrelated. I think they lied to me. This really sucks, I feel you bro, I just bought there service to. $50. This saddens me. Nice to know i'm not alone.


Thanks, iiTerminux
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iiTerminux is not online. iiTerminux
Joined: 15 Dec 2013
Total Posts: 51
20 May 2017 12:35 AM
Same, they told me to come here.


Thanks, iiTerminux
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Snow_Dude is not online. Snow_Dude
Joined: 11 Jun 2016
Total Posts: 713
20 May 2017 12:47 AM
I'm on Mac OSX 10.9.5
I have the same problem!


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iiTerminux is not online. iiTerminux
Joined: 15 Dec 2013
Total Posts: 51
20 May 2017 12:52 AM
Glad im not alone, just to clarify; when you hit play does it load and say "Starting ROBLOX" and wont start it/ launch it?


Thanks, iiTerminux
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Snow_Dude is not online. Snow_Dude
Joined: 11 Jun 2016
Total Posts: 713
20 May 2017 01:13 AM
Sometimes it gets blocked on the black screen or I'm in spectator mode.
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iiTerminux is not online. iiTerminux
Joined: 15 Dec 2013
Total Posts: 51
20 May 2017 01:16 AM
My game wont even launch lol. It wont load anything, it says "Starting ROBLOX" then sits there loading for hours, I left it alone for 10 hours and it still wouldn't load. The game in general wont launch.


Thanks, iiTerminux
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iiJennetteMcCurdy is not online. iiJennetteMcCurdy
Joined: 21 Jul 2015
Total Posts: 2
24 Oct 2017 10:25 AM
I know this is kinda old but it's ood somehow few days i've tried to fix the problems and i removed roblox and install again.. sadly it doesn't work somehow Internet Explorer helps me.. but i am not sure why it does help even though i want to play from Google Chrome Computer: Windows t en (it turns to tags) Program: Google Chrome please explain to me..
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iSolarisX is not online. iSolarisX
Joined: 20 Feb 2015
Total Posts: 63
24 Oct 2017 11:20 AM
I have a mac too,


Just go onto the website called 'crash fixer' it is the first one once you search it up on SAFARI, click it and download it and put it in your desktop.


by the way you're meant to delete one of your files before doing so and you gotta just put it on your desktop without opening it up.




p.s i've never tried this method so maybe you'd be the first :P
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