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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: "3D" Viewing on catalog and avatar not working in Chrome.

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DDR42133 is not online. DDR42133
Joined: 19 Jun 2015
Total Posts: 1709
18 May 2017 03:02 PM
I use the latest version of Google Chrome on Windows 10, and 3d viewing for catalog items and avatars does not work, the button is just grayed out. Here's what I tried.

Restarting PC.
Resetting Google Chrome.
Reinstalling Google Chrome.

Any ideas on how I can fix this?
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Secula is not online. Secula
Joined: 02 Dec 2009
Total Posts: 10520
18 May 2017 03:04 PM
Works fine for me.


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DDR42133 is not online. DDR42133
Joined: 19 Jun 2015
Total Posts: 1709
18 May 2017 03:04 PM
Okay, but that doesn't help me.
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Secula is not online. Secula
Joined: 02 Dec 2009
Total Posts: 10520
18 May 2017 03:09 PM
It's an error on your end. It's functioning for other users.

Try a different browser.
Try resetting your PC.


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DDR42133 is not online. DDR42133
Joined: 19 Jun 2015
Total Posts: 1709
18 May 2017 03:16 PM
It does work in other browsers and I'm not wiping my PC just for a feature on ROBLOX.
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Secula is not online. Secula
Joined: 02 Dec 2009
Total Posts: 10520
18 May 2017 03:17 PM
I didn't mean wipe your entire PC ### # meant turn the power off then back on If it's working in other browsers it's an error with your chrome.
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Merely is not online. Merely
Joined: 07 Dec 2010
Total Posts: 17266
18 May 2017 04:50 PM
If you go to chrome://settings, search up "hardware acceleration", is that box checked?
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DDR42133 is not online. DDR42133
Joined: 19 Jun 2015
Total Posts: 1709
18 May 2017 06:02 PM
Issue solved, thanks Merely! I had it disabled due to the green screen error on YT.


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XxTheCursedOnexX is not online. XxTheCursedOnexX
Joined: 17 Jul 2012
Total Posts: 41
18 May 2017 07:50 PM
To OP: Just use Opera.
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