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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Loss of 1000 robux after an error with passes.

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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
14 Apr 2017 03:44 PM
So, Today I bought 1600 robux. However, When I took the robux and went to a game called NARUTO OA, I bought a pass that costed 1000 robux. After I clicked "buy Now" the screen started blinking and I realized that It did not purchase and the screen just blinked. So, I tried it again and next time, the pass did not say purchased but my robux was gone. I am trying my hardest to contact you guys and the creator of the game because I was really excited about getting my robux today and buying the pass but I had an error.

What might have happened: After I bought the robuxes on my phone, android, I had connection problems and random issues and couldnt logg in. When I went on my laptop, It kept saying error 400 and in that time of errors for an hour or so, I tried buying the pass. I believe that I could get my robux back please. I hope you guys read this thread and get me some help. I am trying to be most descriptive as I can. Thank you guys for reading this. If I was lying I would not be able to say these things so specifically. My robux dropped from 1600 to 600 after the purchase. If you need prof of my transaction, I have taken pictures of emails from google play of the transaction and my robux transaction. It does not match up because on my ROBUX transaction, it does not say that I bought anything today with my robux. However, On my gmail, It clearly shows my purchase for the ###### ###### You can probably see that My robux has decreased and it did not show anything in transaction history. The owner of the game did not scamm, I just believe that this was due to a glitch. Thank you.
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SuperNinjaReturn is not online. SuperNinjaReturn
Joined: 13 Mar 2016
Total Posts: 1080
14 Apr 2017 03:49 PM
send mail to roblox.
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10MilesWide is not online. 10MilesWide
Joined: 06 Aug 2014
Total Posts: 2220
14 Apr 2017 04:31 PM
good
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good_evening is online. good_evening
Joined: 30 May 2010
Total Posts: 791
14 Apr 2017 04:36 PM
Lockedblocks2, Login to your laptop, then in the top right corner it will show your R$, next to the gear icon. Follow these following steps: 1. Click R$ 2. A dropdown will appear with the amount of robux you have and buy ###### ##### the amount that you have 3. It will take you to a page with you already on the "Summary" tab. Click on "My transactions" tab. 4. Right under the tab will be Transaction type:, select the type "Purchases" if it isn't selected already 5. Try finding whether or not you purchased it from the NARUTO OA game, if you didn't and you still lost your robux, just wait for them to reply. Due to the fact that it's a holiday it may take 24-72 hours or more.
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good_evening is online. good_evening
Joined: 30 May 2010
Total Posts: 791
14 Apr 2017 04:37 PM
Whoops, hashtags. What I mean to say is buy robux,

Click your amount of robux.
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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
14 Apr 2017 05:13 PM
Thanks but I checked my transaction history and its not their. I wanted to use it as prof but sadly i guess it gliched. I wonder where my robux went.
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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
14 Apr 2017 05:15 PM
Hope all of you can make a comment and help me out to reach a staff.
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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
14 Apr 2017 05:27 PM
It also seems like some other people are having this problem due to server updating. I hope they can do something for the loss of people due to this. Its killing me right now to be honest. I just lost fresh 12$ for my birthday (1000) robux..... People are also complaining how the pages took long to load and had some errors. I dont realy know but my problem is legit and true.
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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
14 Apr 2017 05:28 PM
Instead of saying "good" can u try to understand how im feeling right now? I just got my robux and its gone in a second. A thousand. I really feel like I lost big interest in this game.
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good_evening is online. good_evening
Joined: 30 May 2010
Total Posts: 791
14 Apr 2017 05:29 PM
Locked, Contact Roblox at info@roblox.com about the issue and they will help you.

Since it's the holidays they might take longer to respond.
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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
14 Apr 2017 05:51 PM
where is that? link? do I email or what? I dont really know what to do. Its not a link for sure... Im just freaking out right now.
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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
14 Apr 2017 05:52 PM
For all these years ive been just really unlucky... So my luck of today was buying robux on a day when roblox was having problems and lose all of it...

Please send help.
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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
14 Apr 2017 05:54 PM
"Roblox is experiencing website issues today. Please be patient while Roblox fixes the problem. Any loading issues are on Roblox's end, not ours."
-Cindering

So its official that roblox was having problems today huh. Im glad that I have a bigger chance tho.

Please comment and send help. Advices are appreciated.
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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
14 Apr 2017 06:05 PM
Ok. So, On gmail I sent a mail to info@roblox.com

I sent a picture of the purchase and explained the issue.

-hope I can get my robux back.
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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
14 Apr 2017 10:38 PM
Thank you for contacting Roblox Customer Service. Your ticket is 3338225

We will get back to you as soon as possible :-) In the meantime, check our Help pages here: https://www.roblox.com/help and here: http://wiki.roblox.com/ for answers to many common inquiries.

Please make sure to include the Roblox user name(s), if known, as well as specific details about any issue you are experiencing. You can reply to this message with that information if it has not already been provided.

For billing inquiries, please also provide the full first and last billing name that was used for the account, the billing email address, date(s) and amount(s) of any charges and method of payment. To cancel a membership please follow the steps here: https://en.help.roblox.com/entries/221900

To provide you with the best and most expedient assistance, please reply only to this ticket and do not send in additional email requests. Sending multiple emails about the same issue may result in increased response time.

Roblox
Customer Service
ROBLOX
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Juicy_Fruit is online. Juicy_Fruit
Joined: 19 Jun 2010
Total Posts: 149
14 Apr 2017 11:12 PM
Actually it may have been a glitch, I too had an experience where I purchased in game, a currency, but I didn't receive anything so I contacted owner about it, he check my coins and it didn't add up so, he gave me my coins


So it probably isn't a coincidence that it could happen again, I apologize but I do not know what to do further other than contact roblox or contact owner and see if he could check his sales via transactions page.

Bottom line, be cautious of purchasing anything in the actual game, do it on the website.
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Kiriakashi is not online. Kiriakashi
Joined: 08 May 2010
Total Posts: 3523
14 Apr 2017 11:54 PM
Yo, read my story. I really need help as well.

https://forum.roblox.com/Forum/ShowPost.aspx?PostID=214383598
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10MilesWide is not online. 10MilesWide
Joined: 06 Aug 2014
Total Posts: 2220
15 Apr 2017 06:38 AM
>when noobs spend robux and get nothing in return, and don't get a refund either
:D
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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
15 Apr 2017 09:01 AM
THanks guys. I emailed info@roblox.com This is probably a glitch from roblox. I sent him pictures of my robux purchase from google play of 1600 robux. He can check my robux transaction history and it will not say 1000 robux has gone out. It will not match up so he will know.
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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
15 Apr 2017 01:01 PM
Still havent gotten an email back yet. I hope they are not ignoring it. Can someone tell me a word of assurance pls.
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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
15 Apr 2017 05:08 PM
So.... I still have not gotten my robux back and its past a day. info@roblox.com has not emailed me back after i replied back to them emailing back about them getting back to me later. (since I forgot to tell them my user)

Help please someone. Im really depressed now.
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10MilesWide is not online. 10MilesWide
Joined: 06 Aug 2014
Total Posts: 2220
15 Apr 2017 08:28 PM
roblox doesn't give a #### about you
just give their investors money like the ####### you are
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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
15 Apr 2017 11:25 PM
So update on my robux thing. however, I sent them two emails. A one explaining and one showing pictures of purchase. The answered one was the second one. From dom.

"Dom, Apr 15, 17:12 PDT:
Hello,

We have escalated your message for further assistance. Our team will follow-up as soon as possible. We appreciate your patience while we review your inquiry.

Sincerely,

Dom
Customer Service
Roblox"

PLEASE FIX
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lockedblocks2 is not online. lockedblocks2
Joined: 21 Jun 2015
Total Posts: 22
16 Apr 2017 09:41 AM
Thats not true bro. THey have a huge community and its hard to help everyone quickly.
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Versalty is online. Versalty
Joined: 14 Feb 2017
Total Posts: 5521
16 Apr 2017 10:18 AM
they dont care
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