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| 26 Feb 2017 04:43 PM |
| I accidentally added an addon and now he has access to my account he took my 875 robux and 4 of my more expencive limiteds I sent the ##### to info@roblox.com how long does it normally take ~Mud |
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| 26 Feb 2017 05:58 PM |
| usually 24 hours to respond but really is your fault for installing something roblox may do nothing for you, not their fault you are stupid enough to fall for it. |
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| 26 Feb 2017 06:14 PM |
Hello MudSlapzor, this message will be long but will most likely answer your question.
If you think your account may have been hacked, we understand this can be a scary experience. That said, we're here to help. In addition to the Roblox security features, remember that the ultimate power in account security rests in the hands of the player.
After reading up on the best methods for keeping an account secure, let's look into some ways to potentially get things recovered. _________________________________________________________________________________ Malware Was Likely Downloaded
If there's a chance that your account may have been compromised due to accidentally downloading a bad program, we'll want to work on getting rid of the malware first. If we don't, then your new pass########ld also become compromised.
To do this, run a complete/thorough (not quick) scan using your anti-malware program of choice. After you are done, be sure to restart your computer. For added security, you may want to run the scan again to make sure any removed malware stays removed. _________________________________________________________________________________ Reset Your Password
If your account was compromised and your computer is free of malware/viruses, you'll want to reset your password. _________________________________________________________________________________ Enable 2-Step Verification (2SV)
Please be sure to enable 2-Step Verification as an added security measure for your account. This feature can be found in your Account Settings Security tab. For more information, please see our FAQ article with all the details of this great security feature. _________________________________________________________________________________ If Resetting Your####s################k
If resetting your####s############# work and you need help getting back into your account, please see the following:
Email info@roblox.com You will be asked to verify ownership of the account. The best way to do this is to write to us from the account's original em#####r the billing em#####ssociated with the first purchase on the account Even if your account is compromised and the em#####s changed, we can still see the original owner and/or billing em#####n the account If your account did not have an em#####ddress or a credit card/PayPal purchase, we can still work with you to try to verify ownership and return the account If You Lost Items or Currency on Your Account
Compromised accounts are eligible for a one time restoration of items and/or currency lost or their approximate value. Please note that Roblox does not have a feature that allows us to revert an individual account to a previous state, but we still work to restore what we can to the best of our ability. For more information and to get the process started, please contact info@roblox.com.
Note: we require notification within 14 days of the account being compromised. Unfortunately, if we are not notified within this time, we are not typically able to issue a restore. _________________________________________________________________________________ Important Notes and More Information
Roblox does not condone and cannot enforce or restore for players making deals for items, currency, etc. You should never make a trade or purchase an item because someone else promises you something in return. Report players attempting to make these deals with the Report Abuse feature.
Stealing accounts or items or currency is a severe violation of the Terms of Service. Any and all associated accounts involved in theft will be deleted.
Stay safe and secure! If something sounds too good to be true, don't risk it. You are the best defense against your account being compromised. |
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| 27 Feb 2017 08:40 AM |
| @above nice copy and paste. get off the forum |
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| 27 Feb 2017 09:03 AM |
got scammed*
Stop writing that you got hacked! It is very low chance to be hacked. Most of you are just stupid and that's the reason why you have been scammed.
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