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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: When will Roblox Accept my Appeal?

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vegeta1833 is online. vegeta1833
Joined: 31 Jan 2014
Total Posts: 1412
08 Feb 2017 05:32 PM
My game was suspended because of not Filtering the custom chat

i just wanted them to know that i filtered the Customized chat on it now

I am just really Curious
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vegeta1833 is online. vegeta1833
Joined: 31 Jan 2014
Total Posts: 1412
08 Feb 2017 10:58 PM
[Ignored]
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gmf34 is not online. gmf34
Joined: 09 Sep 2012
Total Posts: 373
08 Feb 2017 11:09 PM
Right!? I have two games which were suspended because I used a radio from free models which they have not removed from free models...Then I fix it and they don't do anything.
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vegeta1833 is online. vegeta1833
Joined: 31 Jan 2014
Total Posts: 1412
08 Feb 2017 11:31 PM
It got suspended on the 7th of February Yesterday

& I am still waiting for them to Respond to my appeal

I used a Free model'd Customchat System & a Naming gui that i've Edited

& They were both Unfiltered

so they Took down my Game for it

But I've filtered it now

& I Dont know how long it will take for them to Accept the Appeal & Reopen it.
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gmf34 is not online. gmf34
Joined: 09 Sep 2012
Total Posts: 373
09 Feb 2017 12:58 AM
I think the bigger issue is that you simply used a free model. Why would they allow the free model to be put into your game if it was contrary to their terms and services. Its ridiculous we are being punished for using models that are available on the game. Makes no sense.
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vegeta1833 is online. vegeta1833
Joined: 31 Jan 2014
Total Posts: 1412
09 Feb 2017 01:09 AM
I Am just real worried that they Might not read my Appeal i sent them

Like i already Filtered the Customchat's

but do I Have to turn on Filteringenabled as Well?

or i can Leave it off

I Am just Really confused..
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gmf34 is not online. gmf34
Joined: 09 Sep 2012
Total Posts: 373
09 Feb 2017 07:46 PM
I know they linked us to some wiki thing on how to fix it. But I'd say most of Roblox would not understand how to utilize the tools they are requesting us to use.
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Azsures is online. Azsures
Joined: 29 Jan 2016
Total Posts: 603
09 Feb 2017 07:55 PM
just email roblox and wait


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gmf34 is not online. gmf34
Joined: 09 Sep 2012
Total Posts: 373
09 Feb 2017 08:02 PM
They have not told us what the problem was, and we are losing money and our groups are becoming inactive because our games are down. So waiting is not fun, especially when people pay for this game.
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NachoKat is online. NachoKat
Joined: 03 Jul 2014
Total Posts: 20
09 Feb 2017 08:24 PM
I've been waiting 84 hours for a response, and they have yet to do so. It's absolutely pitiful and frustrating.

In essence, it takes them less than a second to take down a game, but it takes more than a month to get it back up.


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Azsures is online. Azsures
Joined: 29 Jan 2016
Total Posts: 603
09 Feb 2017 08:49 PM
yeah they re opened hilton hotels and frappe but not small games :(


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Ver_sed is not online. Ver_sed
Joined: 09 Aug 2012
Total Posts: 70
09 Feb 2017 08:52 PM
When you send an appeal, you have to wait a day or three, ROBLOX staff members have other appeals and questions to reply to. Don't expect for a reply the same second you send an appeal or any ######
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gmf34 is not online. gmf34
Joined: 09 Sep 2012
Total Posts: 373
10 Feb 2017 07:47 AM
They're ruining this game with terrible customer service and poor updates. Then they go and ban people who complain, absolutely remarkable.
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AbdulKhaliqAbbasi is not online. AbdulKhaliqAbbasi
Joined: 23 Jun 2016
Total Posts: 289
10 Feb 2017 09:24 AM
Tell me about it. These updates that are specifically for safety make the ROBLOX impossible to enjoy (inb4ban, I criticized their game) for older players.

Do they care? Not a bit.


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Azsures is online. Azsures
Joined: 29 Jan 2016
Total Posts: 603
10 Feb 2017 09:31 AM
they have so many appeals, they might take a long time to review everyones


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xCrystalGem is not online. xCrystalGem
Joined: 08 Jan 2016
Total Posts: 220
11 Feb 2017 10:16 AM
My friend is going through the same thing. I don't know how long we're gonna have to wait. :/ Truly disappointing
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DQ_Q is online. DQ_Q
Joined: 13 Nov 2014
Total Posts: 720
11 Feb 2017 10:48 AM
heres what you do: re-publish the game.


DQ here, most likely to annoy you.
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gmf34 is not online. gmf34
Joined: 09 Sep 2012
Total Posts: 373
11 Feb 2017 12:47 PM
If you republish the game in a different server you get banned, happened to me. They made such a ridiculous update they clearly can't handle its roll-out or the details of it.
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Azsures is online. Azsures
Joined: 29 Jan 2016
Total Posts: 603
11 Feb 2017 06:03 PM
ROBLOX accepted our appeal for our café.
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Azsures is online. Azsures
Joined: 29 Jan 2016
Total Posts: 603
11 Feb 2017 06:03 PM
for some reason idk why tho
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xCrystalGem is not online. xCrystalGem
Joined: 08 Jan 2016
Total Posts: 220
13 Feb 2017 03:29 PM
^ May I ask you to explain the process of what happened? So first, your café was suspended from roblox, and they sent you a message letting you know. Assumingly the next step was to email roblox, to send in an Appeal. What happened next? Did roblox send you back another message telling you that the game was reopened? How long did it take them to get back to you? I've been waiting for three days (72+ hours now.) for a response. Nothing yet, I don't know what to expect.
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Azsures is online. Azsures
Joined: 29 Jan 2016
Total Posts: 603
15 Feb 2017 07:18 PM
The new filtering update required every game to have text filtering, you can implement it through a script, they will put your game in review tell you implement text filtering, and after you put text filtering in game, then email ROBLOX with your game link and group link if you have the game in the group.


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xCrystalGem is not online. xCrystalGem
Joined: 08 Jan 2016
Total Posts: 220
15 Feb 2017 07:25 PM
Did that, now what? Will roblox send a message back or just automatically reopen the game? Now it's been five days, and nothing so far. :(
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Azsures is online. Azsures
Joined: 29 Jan 2016
Total Posts: 603
15 Feb 2017 07:43 PM
Did you add the script into the game?


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RustyEngine is not online. RustyEngine
Joined: 14 Aug 2013
Total Posts: 7
12 Jun 2017 07:48 AM
I just forgot that e-mail address. Could You remind me?
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