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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: I got keylogged (Even with 2-step verification...)

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OpticalOsiris is not online. OpticalOsiris
Joined: 12 Mar 2013
Total Posts: 16
28 Jan 2017 10:42 AM
Hi, this is a thread about the 2-step verification.

-I recently got a google extension, it seemed fine at the time. But it turns out it steals your account.
-I lost 1.5K RAP (don't mind), about 10k robux worth of ingame MM2 items and 157 robux.
-I dont know how the keylogger got into my account, because I had 2-step verification on....
-I think ROBLOX need to add maybe a "Personal question" feature as well.

Thanks for reading.


-Osiris
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Pelailija1 is not online. Pelailija1
Joined: 22 Sep 2013
Total Posts: 2989
28 Jan 2017 10:50 AM
this is why you do research about extensions, maybe they got into #### #### too? try emailing info@roblox.com R$0
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Nyxis is not online. Nyxis
Joined: 15 Nov 2012
Total Posts: 3374
28 Jan 2017 11:00 AM
What extension was it though?
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Rooyalty is not online. Rooyalty
Joined: 05 Jul 2014
Total Posts: 111
28 Jan 2017 12:10 PM
I got about 5 messages with them saying its a limited snipe extension


R$409
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RichTalk is not online. RichTalk
Joined: 14 Sep 2012
Total Posts: 4645
28 Jan 2017 12:15 PM
Hi, I'm sorry to hear this tragedy but try uninstalling your "scam extension" they also have your cookies so you are pretty much screwed.


619,733 R$29,158 (Add 13k+2.7k) ISPY with my little eye, richtalk is here to lie. :) (Clickbait)
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Fire_cartoon is not online. Fire_cartoon
Joined: 09 Mar 2014
Total Posts: 4807
28 Jan 2017 12:32 PM
The Two-step verification doesn't really help at all to prevent keyloggers.

Keylogs occur whenever you type, they receive the information, which in this case, happens to be your Google Chrome extension. Even if you remove it, you're kind of stuck in the void.


inb4mods
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OpticalOsiris is not online. OpticalOsiris
Joined: 12 Mar 2013
Total Posts: 16
28 Jan 2017 01:11 PM
i did


-Osiris
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OpticalOsiris is not online. OpticalOsiris
Joined: 12 Mar 2013
Total Posts: 16
28 Jan 2017 01:12 PM
RobloxEnhancer


-Osiris
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Nyxis is not online. Nyxis
Joined: 15 Nov 2012
Total Posts: 3374
28 Jan 2017 01:13 PM
The extension made by Merely?
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Nyxis is not online. Nyxis
Joined: 15 Nov 2012
Total Posts: 3374
28 Jan 2017 01:15 PM
And if you lost some limiteds you can look at your trade history to see where they went.

Even if the items were transferred off said account, ROBLOX can still trace it.
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OpticalOsiris is not online. OpticalOsiris
Joined: 12 Mar 2013
Total Posts: 16
28 Jan 2017 01:21 PM
the thing is, they sold them to random people....


-Osiris
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RichTalk is not online. RichTalk
Joined: 14 Sep 2012
Total Posts: 4645
28 Jan 2017 01:21 PM
Email roblox, get a rollback


627,206 R$29,158 (Add 13k+2.7k) ISPY with my little eye, richtalk is here to lie. :) (Clickbait)
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OpticalOsiris is not online. OpticalOsiris
Joined: 12 Mar 2013
Total Posts: 16
28 Jan 2017 01:22 PM
it was not the one by merely it was the one by an unknown person



-Osiris
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OpticalOsiris is not online. OpticalOsiris
Joined: 12 Mar 2013
Total Posts: 16
28 Jan 2017 01:23 PM
i have, they said it'll take 1-10 days



-Osiris
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OpticalOsiris is not online. OpticalOsiris
Joined: 12 Mar 2013
Total Posts: 16
28 Jan 2017 01:24 PM
i have an item to pay respect ;P
https://www.roblox.com/catalog/630888219/I-got-keylogged-This-is-the-amount-of-r-I-lost

Thanks :)


-Osiris
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Nyxis is not online. Nyxis
Joined: 15 Nov 2012
Total Posts: 3374
28 Jan 2017 01:38 PM
I mean, even if they were sold to random people, ROBLOX can still trace the final destination.

And take action against the perpetrator.
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OpticalOsiris is not online. OpticalOsiris
Joined: 12 Mar 2013
Total Posts: 16
28 Jan 2017 01:43 PM
i recently found out that they were not random people. they where alts. they both where created the same day and their only friend were the same...
I realised they bought my lims for 1 r$ each. lol
The scammer got deleted tho. wont get them back i guess


-Osiris
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Pelailija1 is not online. Pelailija1
Joined: 22 Sep 2013
Total Posts: 2989
28 Jan 2017 02:44 PM
You might still have a chance to get them rollbacked, don't give up :D


R$0
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GiitchyGoo is not online. GiitchyGoo
Joined: 10 May 2014
Total Posts: 278
28 Jan 2017 02:50 PM
You have a chance, sometimes roblox finds it in there hearts when a hacker is deleted, they sometimes revive the old items, bust usually they don't.
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RichTalk is not online. RichTalk
Joined: 14 Sep 2012
Total Posts: 4645
28 Jan 2017 02:58 PM
##### roblox, get a rollback 627,172 R$29,158 (Add 13k+2.7k) ISPY with my little eye, richtalk is here to lie. :) (Clickbait)
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JellyJarFull is not online. JellyJarFull
Joined: 17 Oct 2016
Total Posts: 111
28 Jan 2017 03:06 PM
I probably sound super stupid but what is RAP?
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OpticalOsiris is not online. OpticalOsiris
Joined: 12 Mar 2013
Total Posts: 16
28 Jan 2017 03:08 PM
O_O
Recent Average Price.
(The currency of tradeables)


-Osiris
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GiitchyGoo is not online. GiitchyGoo
Joined: 10 May 2014
Total Posts: 278
28 Jan 2017 03:10 PM
Its a trading thing based of the average price of an item
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INVISlBLE is online. INVISlBLE
Joined: 03 Feb 2014
Total Posts: 254
28 Jan 2017 03:50 PM
Keylogger beats 2FA because they can also get your # #### using the keylogger. Get some good anti malware and reset anything you signed into.
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OpticalOsiris is not online. OpticalOsiris
Joined: 12 Mar 2013
Total Posts: 16
28 Jan 2017 03:52 PM
i've done that my pas is literally random symbols and letters and numbers. no full words XD


-Osiris
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